Receptionist

KRISTEN BEST

*** ******** ***. * *********, NY **553 l 516-***-**** l **************@*****.***

Seeking a challenging and responsible position in which I can use my prior Business Office and Healthcare experience and abilities; Offering opportunities for professional growth and advancement. Highly dedicated, dependable, and detail oriented individual; Strong interpersonal and organization skills; Able to work in multitasking challenges and responsibilities; Extremely trustworthy and loyal; resourceful in completing all projects and tasks in a timely manner.

Key Skills

ICD-10CPT & HCPCS Coding with Modifiers

Medical & Dental Terminology

Completion of CMS-1500 form

Decipher EOB’s, Referrals & Authorizations

Health Insurance Billing

Provide Eligibility Information

Harris Caretracker

Oracle

Keyboarding 70wpm

Bookkeeping

Accounting

Records Organization

Spreadsheets, Reports & Memos

Office Supplies Inventory Forms

Data Entry & Retrieval

Mail Distribution

MS Office Suite: Word, PowerPoint, Excel, Access, Outlook

Professional Experience

Ace Marine, (Per Diem), Oceanside, NY 01/2010-Curent

Office for New Americans, Hempstead, NY 11/2015-01/2016

Administrative Assistant

Schedule and confirm appointments; Prepare client and business documents

Prepare invoices, reports, memos, letters, financial and bank statements using Excel

File and retrieve documents, records, and other paperwork electronically.

Answer phone calls and route calls to appropriate parties and take detailed messages.

Create and organize a client log spreadsheet using Excel and an employee log using Access.

Prepare various weekly reports to Management using Word.

Healthplex, Uniondale, NY 07/2013-04/2014

Dental Customer Service Representative

Utilized dental anatomy and procedures to communicate effectively with providers and many Health Insurance companies.

Answered incoming calls relating to inquiries, regarding to benefits, claims status, provider information, and eligibility

Determined what inquiries were to be forwarded and/or transferred for more detailed research

Performed routine calls related to adjustments as needed to alleviate the need to transfer requests

Indicated directory; ID cards; EOB copy requests; and claim form requests

Monitored client service general mailbox and returned any calls as assigned by the Client Services Supervisor

Coordinated emergency care (out-of-area and specialist referrals)

Logged all inquiries into the Oracle system and assigned follow ups as needed.

Education

Hunter Business School, Levittown, NY 01/2016-07/2016

Medical Office and Business Administration Diploma (4.0 GPA)

Nassau Community College, Uniondale, NY 2005

Liberal Arts Major

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