Sales Customer Service
Resume:
Gerry Platt
Whitby, Ontario, L*N 9H7
**********@*****.**
HIGHLIGHTS OF QUALIFICATIONS
Proven expertise in sales and sales management delivering quality customer service
Exemplary communication skills and ability to develop and maintain relationships
Supportive Team player, goals oriented and client focused
Proven management skills with commitment to ongoing personal development
Exhibits a professional appearance and manner at all times
Involved with contract negotiation for major events
Sales and Marketing Specialist 2014-Present
The Carriage Retirement Residence, Oshawa, Ontario
Responsible for developing marketing plans and producing sales to increase occupancy
Schedule and conduct tours of the Carriage House
Contact potential residents after their tour to review information and availability
Responsible for weekly reports and sales targets
Increased occupancy from 60% to 85% resulting in an increase of annual sales of $450,000
General part time Cleaner 2015 - present
Generations Cleaning
Responsible to clean a 3 floor business 2 times a week during off business hours
Duties include opening and securing of business when arriving and leaving
Empty and change garbage bags for 38 garbage cans and 25 recycling boxes
Clean 3 washrooms - 2 kitchens
Wipe down 26 working stations and 3 shelving units
Vacuum and mop 3 floors and 1 loft
Vacuum and mop 2 flights of stairs
Gather and prepare garbage and recycling and transfer to garbage bins outside on the grounds of the business
Sales and Marketing Specialist 2012-2014
Holiday Retirement (The at Court at Pringle Creek)
Followed the company marketing template to increase occupancy
Professionally conducted tours of the Court at Pringle Creek
Provide excellent customer service for potential and existing residents
Successfully achieved 30 -50 daily phone calls and 4 tours booked per day
Met and exceeded monthly occupancy targets of 3 move ins
Increased occupancy from 78% to 95%
Life Insurance Sales Specialist 2010-2011
Brent Holmes State Farm Insurance, Port Perry, Ontario
Life Insurance Sales specialist accountable to increase sales of Life and Living Benefits products for existing and new clients
Provide awareness and direction for insurance products featured by State Farm including – Home insurance – auto insurance and life insurance
Explained financial cycle that families follow over the years to direct them to the most efficient products that would fit their needs
Financial Consultant 2007- 2009
Investors Group Financial Services, Toronto, Ontario
Responsible to develop sales, commission only basis, utilizing Trade Shows, cold calling, telephone, door to door- business and residential
Suggestive sell of product to customers
Provided exemplary service to clients
Presenting financial charts customized to the needs for each family
Director of New Sales/Sales Manager 2000-2006
Action Pak –Q-Ponz, Scarborough, Ontario
Accountable to meet sales objectives & increased sales from $13m - $16m annually in 5 years
Expanded sales team from 20 to 30 sales representatives
Coached sales representatives to increase their annual sales from $200k - $400k
Created strategies for sales representatives to launch new products
Liaised with production staff to insure contract commitments delivered on time, as per contract
Created and managed daily reporting system for the sales team
Regional Promotions – Account Representative 1998-2000
Achieved sales of $400k annually in assigned territory
Opened new targeted mailing areas in greater Toronto
Trained new sales representatives
Maintained strong existing client relationships
General Manager / Project Manager 1974-1994
Chairman Mills, Toronto, Ontario
Managed the day to day operation of the rental department
Promoted from truck helper to general manager over the course of employment
Handled customers and suppliers in a patient and professional manner
Responsible for the supervision and training of employees
Negotiated contracts to complete the set up – staging and removal of the physical plant required for larger events - including the Canadian Open Golf tournament – Canadian Open Tennis (Montreal and Toronto) – The Queen’s Plate Horse Race
Responsible for the safety of 20 or more staff while managing events in other cities
Consulted with production crews to complete event set up in time for television coverage
Education and Professional Development
Maintained continuing education credits from State Farm
Continuous sales coaching and training
Life Style Protection Course – RBC – 2014
Upgraded product knowledge with courses sponsored by Investors Group
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