Customer Service Sales
Resume:
Christina Galbraith-Popma Insurance Sales Professional
Business Development ~ Due Diligence ~ Turn-around Management
Highly skilled and capable insurance sales professional with extensive customer service and business development experience within highly competitive markets. Background in general insurance sales including auto and home insurance, as well as title insurance. Proficient in writing policies and endorsements, explaining coverage, and satisfying clients and achieving sales goals. Collaborative communicator continually focused on building relationships to drive positive change and enhance profitability. Areas of Expertise include:
Auto & Home Insurance Sales
Title Insurance Expertise
Customer Service
Business Development
Relationship Building
Project Management
Sales Planning & Marketing
Collaborative Worker
Problem Resolution
Experience & Notable Contributions
Dialogue Direct Troy, MI 9/2014-3/2015
Sales Agent
Charged with insurance sales activities for auto insurer. Marketed and sold policies to individual customers in eighteen states. Conducted both phone-based and in-person sales, produced premium quotations, and explained policy coverage and additional relevant information.
River City Benefit Designs Marne, MI 4/2013-7/2014
Sales Agent
Conducted sales activities for general insurer, including premium quotation and sale of policies to individual customers.
BWB/Beckett Insurance Grand Rapids, MI 4/2012-3/2013
Sales Agent
Tasked with performing insurance sales activities for general insurer. Marketed and sold policies to individual customers, generated new business, and dealt with customers both over the phone and in person and included explanation of policy coverage and additional relevant information. Duties extended to preparation of endorsements, writing of policies, and performance of annual reviews. Insurers represented included AMS, Citizens, Safeco, Foremost, American Modern, Grand General, and Progressive.
Allstate Insurance Co. Zeeland, MI 10/2011-2/2012
Sales Agent
Tasked with performing insurance sales activities for general insurer. Marketed and sold policies to individual customers, generated new business, and dealt with customers both over the phone and in person and included explanation of policy coverage and additional relevant information.
Work Way, Inc. /First American Title Co. Grand Rapids, MI 10/2010-4/2011
Customer Service – Funding Dept.
Provided customer service to clients and counterparties for major title company. Duties encompassed handling client inquiries regarding refinancing, questions relating to trust documents, required methods of document execution, title work, and scheduled signings. Also cleared files in order to permit disbursements, and obtained missing paper work as required.
Prior positions included Sales Agent for BWB Agency in Grand Rapids, MI involving selling of auto and home policies, and Collections Manager for Merchant Systems in Fremont, CA.
Education
Bachelor of Science in Applied Management
GRAND CANYON UNIVERSITY 2011
Masters of Science in Business Administration (MBA)
ARGOSY UNIVERSITY 2015
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