Customer Service Sales

Alex Novak

**** ****** ***** ********@*****.***

Pearland, Texas 77584 713-***-****

Sales and Account Coordinator, Export Sales Accountant, Dispatcher Europe and USA, Supply Chain Coordinator, Import/Export Specialist - Freight Forwarding Agent

- Supervision and coordination of all Acrylonitrile, Amoniumsulphat and Hydrogen Cyanide Customers by using SAP standard procedures which have to be renewed and optimized

- Working on a turnaround for at least 6 month due to a Plant shut down (inspection) and managed the supply out of our external shore tanks to all customers within Europe (Road, Sea, Intermodal and Pipeline)

- Experience in International Supply Chain, International Shipping (Europe, USA, Far East), Gas and Petrochemicals, International Trade, Warehousing, a Dangerous Good Expert, expert technician in ISO -Tank business

- Managed the flow of goods across the global business market – this process has delivered optimized capabilities of improved services and has reduced storage costs, detention, demurrage, etc.

- Worked in the United States over 7 years, thinking globally and taking a broad view of the Supply Chain business and its opportunities

- Exceptional Interpersonal and customer service skills – ensuring the best logistical approach to transport and ship goods to national and international customers and vendors

- Monitoring the trade exchange between customers and supplying plants and forecasting all orders and distribution processes based upon all sales data

- Verify the delivery requirements to corroborate with the product management – focusing on customer service, tariff and warehouse issues, stock maintenance and stock monitoring of external shore tanks in Antwerp Qualifications

Speak fluent German/English, MS Knowledge, SAP experience (SAP, AS 400, Lotus Notes and Microsoft Office), ADR regulations, Commercial skills, US and European custom regulations knowledge, Green Card Holder Customer Service Representative/Supply Chain Coordinator

Advise carriers to find the most cost-efficient and time-saving transportation solution – provide and calculate freight rates – negotiate best possible rates with carriers and find new carriers in hard to reach areas

• Overseeing new projects which includes planning and allocation of resources from launch to final –

• Keep an overview of project progress – establishing ongoing relationships with vendors and customers to ensure proper feedback of current operations

Enhance team status for delivering valued solutions considering quality, service and cost – identify prospective challenges early while giving continuous support to resolve any disputes Import/Export Specialist

Consideration of countries and their markets - focuses on customer and cultural characteristics to increase efficiency and productivity in shipping goods

Set up customer requirements for special deliveries – checked exact requirements for shipping specific cargo. For example, when delivering food grade or chemically based shipments, each shipment is properly labeled and documented – continue to monitor such agreements.

Insure that each sub-contractor has up-to-date sources to properly bear the requirements for transferring merchandise

Extensive experience with Dangerous Goods, DOT – check the product shipped and compare the regulations specific to air, land or sea

Sales

Working closely with customers/vendors to discuss new business volumes - creates increased demand for services rendered

Responsible for providing support to the International import/export team on transportation topics including routing options - developing and researching new oceanic routing opportunities worldwide to reduce costs

Negotiated several ocean freight and trucking rates with competing vendors, also very familiar with FMC rates (daily basis) – found best rate for customer to utilize for shipping consignment Freight Forwarding Agent

Deliver goods in a timely manner and meet all current deadlines – In a high volume cargo which was considered overweight, several carriers refused to deliver – Managed and developed the best logistical solution by finding and researching specific new companies willing to take on the cargo – successfully delivered goods to final destination

Update daily customer spread sheets to make sure that all customers are aware of their cargo and shipping activities - working with shipping documents - control, check and verify accurate information - Issue invoices and credits to key accounts

Initially work with all Sales managers on new projects due to expert knowledge of the payload industry –rated overall best performance by each Sales Manager in helping to deliver goods in timely fashion

Monitoring and analyzing profit figures of significant trades and major suppliers Experience

Ineos GmbH, Köln, Sales and Account Coordinator, October 2013 – May 2016 Wilka GmbH, Sales Representative, Velbert, Germany, January 2011 – August 2013 Hoyer GmbH, Customer Service Sales Representative, Neuss, Germany, January 2008 – September 2010 Hoyer Global USA Inc., Freight Forwarding Agent, Houston, Texas, September 2001 - January 2008 Hoyer GmbH, Dispatcher, Neuss, Germany, August 1992 – August 2001 Education

Vocational Baccalaureate/Graduated at Chamber of Commerce and Industry Neuss, Germany, June 1992

3 year of job training from Hoyer-Group/Vocational Education/ Graduated at Chamber of Commerce and Industry, Neuss, Germany, 1992-1995 Sales training

Chamber of Commerce and Industry, Düsseldorf, Germany, 1999

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