Customer Service Pharmacy Technician
Resume:
Theresa Gagner
Feeding Hills, MA 01030
***********@**********.***
Summary
Registered Pharmacy Technician looking for a challenging position with growth opportunity in a well reputed pharmacy. Experience working with HIV, Cancer, Transplant, Cystic Fibrosis, and Transgender pharmacology. Skills also include packaging and direct ship to customer services within the United States and globally. Excels in a high volume specialty care environment.
Skills and Attributes
Specialty Pharmaceutical
Direct Shipping to Customers
Knowledge of top 200 medications
Medical/Pharmacy Terminology
Customer Service
Meeting Goals
Mathematical skills for performing accurate calculations.
Excellent interpersonal skills for communicating with customers and sorting out issues.
Ability to grasp pharmacy policies quickly and manage supplies as well as patients accordingly.
Computer knowledge for maintaining database and entering records using a computer system.
Able to learn proprietary systems quickly
Professional Experience
Community – A Walgreen’s Pharmacy MAR 2015 – MAY 2016
Handling and preparation of specialty care medications
Receive and process prescriptions
Sensitive medication packaging & shipping
Front counter customer service
Phone customer care support
CVS Pharmacy OCT 2014 – JAN 2015
Pharmacy Technician Externship
Jeff’s Auto & Cycle Repair Shop 2005-2009
Office manager with responsibilities including ensuring the highest level
of customer service, processing of payroll, preparation of taxes,
ordering & receiving inventory, job scheduling, and electronic records
keeping.
Volunteer Work
Pearl Street Cupboard & Cafe 2013 – 2014
Provided food service to area homeless & training for new volunteers
Family Services Coalition 2013 – 2014
Coordinated the distribution & collection of critical supplies and
food for area homeless, also provided assistance with paperwork which
gave access to housing, clothing, and meals.
Port Jervis Soapbox Derby 2001 – 2009
Responsibilities included event fund raising, organization, and assistance for
children with disabilities on practice and race day
Cystic Fibrosis Foundation 2007 – 2009
Co-chair of the Port Jervis Cystic Fibrosis Committee
Anna S. Cole Elementary School 2003 – 2005
Volunteered tutoring 2nd grade students
Melrose Alliance against Violence 1995 – 1998
Chaired the Board for community education around issues including
domestic violence awareness & peer interaction. Worked with state
government and local hospitals.
Children’s Hospital – Biomedical Technician 1996 –1997
Performed periodic maintenance (including updating of system logs and
tracking database), diagnostics & repair, and oversaw
procurement and tracking of spare parts for high-end medical equipment.
Education
JVS Jewish Vocational Services 2014-2015
Pharmacy Technician Certification
Bunker Hill Community College 1995 – 1996
Biomedical Technician Certification
References
Christopher Casale, Pharmacy Manager
Community – A Walgreen’s Company
Eva Bender
Family Services Coalition
Father Donald M. Pachuta, MD
**************@*****.***
Margareta Volkova
CVS Pharmacy
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