Customer Service State University
Resume:
RESUME
Dora Spates
Clinton, Ky. 42031
************@*********.***
My objective is to seek a challenging employment opportunity in the area where I can make a difference as I enhance my knowledge in business management.
SUMMARY OF QUALIFICATIONS
Able to handle multiple tasks and projects simultaneously
Readily accept challenges
Meet or exceed all business objectives
Highly motivated
Goal oriented with strong communication, interpersonal and managerial skills
Skilled in using Microsoft word, works, excel, and internet applications
EDUCATION
May 2012 received Bachelor’s Degree in Business Management at Mid Continent University.
Received Certificate of completion in Real Estate in spring of 06 at Kentucky State University
Received Certificate of Management Fundamentals through Governmental Services Center at Kentucky State University, November 6, 2003
Received Certificate of completion in Conversational Spanish, at Franklin Co. Education Thornhill Learning Center, November 15, 2005
Attended Kentucky State University from 1982 through 1985, majored in Business Administration (71 credit hours completed)
WORK HISTORY
Four River Behavioral Health - (9/28/15) through present
Center for Community Support Service (CCSP)
Provides appropriate encouragement, support, and interaction for clients, hospitals, law enforcement and other clients during a crisis situation.
Assist with client treatment (monitoring, administer medication) Document services and activities provided according to corporate policies, procedures and guidelines.
Observes and communicates client behaviors and reactions for clients in the program.
Identify and secure resources needed during crisis calls.
Maintain an inventory of supplies necessary for the operation of the office
Transport clients as needed.
Facilitates meal time for the clients.
Marquette Transportation - (09-17-07) through (01-28- 2014)
Accounting Dept. - A/P Clerk
Prepare invoices for payment on a weekly basis
Enter bills and invoices into accounting system
Timely processing of invoices
Voucher invoices to general ledger account numbers
Key invoices in computer, edit and update
Input and verify invoices in purchase order system
Troubleshoot problem invoices
Call vendors to request and verify credits
Check statement from vendors
Secure signed W-9 forms from vendors
Perform customer service
Communicate daily with vendors regarding open and past due invoices
Knowledge of all departments and their cost centers
Miscellaneous projects
Kentucky Office of Insurance - Agents Licensing Division
Administrative Specialist III (01-01-04) through (07-15-07)
Responsible for the administrative maintenance of testing material received and distributed for testing in regards to examinations taken for a license
Prepare area for testing by setting up computers for use and printing of exam results
Process incoming applications for a license. Determines eligibility and qualification from the license; enter information into data base; write back for additional items as necessary; make calls when necessary; mail and file paperwork
Greet tester, proctor and assist with testing problems, provide exam results, schedule exams, and mail out sign in sheets to regional sites each week.
Scan and grade exams for hand written exams when required. Review, verify and mail exam results
Reviews and assists subordinate employees, and temporary help in preparing the processing of applications received in exam area
Provide additional information to applicant on continuing education requirements and other licensing questions
Assist with testing problem, explain results on tests taken and schedule exams when needed
Corresponds with individuals, companies, and/or agencies of licensing requirements, procedures, and interpretation of Kentucky Laws and Regulations.
Process deceased agents records to excel chart
Type notification letters and mail outs within the division
Assist with research, phone calls and correspondence with regards to Financial Responsibility
Administrative Specialist III (07-01-98) through (01-01-04)
Responsible for complete administrative maintenance of Financial Responsibility records as filed on behalf of insurance agents, as required and governed by Kentucky Laws and Regulations
Process requests for termination on of active bonds and policies, verifying that all information received is in accordance with laws, and cross-reference with agents files and computer database
Generate letters to agents informing the need to replace terminated policies or bonds
Enforce all laws pertaining to licensed agents and initiating changes as needed
Responsible to verify and process information received on deceased agents, maintaining separate filing system for each individual and creating cross filing system for deceased agents.
Update database and notify all affiliated companies of agent death
Responsible for training temporary employees. Served as backup for section supervisor during backlogs and supervisors absence
Process Non Resident Application for a license in Kentucky by making data entry. Checking applications for accuracy
Send letters to agents/agency for additional information.
Secretary Principal (07-01-1992) through (07-01-1998)
Process appointment termination forms on licensed agents by making entries on computer system
Correspond with appropriate parties regarding documentation of requested terminations
Process all requests for certification and clearance letters
Sort and distribute all mail for licensing division according to job functions
Answer incoming phone calls from companies and the general public concerning licensing procedures, status of forms, and requirements to be met.
Assist in the filing of approved appointments and applications in company files.
References
Lee Webb Kathy Hicks John Elliott
Office of Insurance Office of Insurance Construction Ministry
Frankfort, Ky. 40601 Frankfort, Ky. 40601 Fulton, Ky. 42041
502-***-**** 502-***-**** 270-***-****
Contact this candidate