June **, ****

RESUME

Dora Spates

*** ****** ****

Clinton, Ky. 42031

270-***-****

acvgfs@r.postjobfree.com

My objective is to seek a challenging employment opportunity in the area where I can make a difference as I enhance my knowledge in business management.

SUMMARY OF QUALIFICATIONS

Able to handle multiple tasks and projects simultaneously

Readily accept challenges

Meet or exceed all business objectives

Highly motivated

Goal oriented with strong communication, interpersonal and managerial skills

Skilled in using Microsoft word, works, excel, and internet applications

EDUCATION

May 2012 received Bachelor’s Degree in Business Management at Mid Continent University.

Received Certificate of completion in Real Estate in spring of 06 at Kentucky State University

Received Certificate of Management Fundamentals through Governmental Services Center at Kentucky State University, November 6, 2003

Received Certificate of completion in Conversational Spanish, at Franklin Co. Education Thornhill Learning Center, November 15, 2005

Attended Kentucky State University from 1982 through 1985, majored in Business Administration (71 credit hours completed)

WORK HISTORY

Four River Behavioral Health - (9/28/15) through present

Center for Community Support Service (CCSP)

Provides appropriate encouragement, support, and interaction for clients, hospitals, law enforcement and other clients during a crisis situation.

Assist with client treatment (monitoring, administer medication) Document services and activities provided according to corporate policies, procedures and guidelines.

Observes and communicates client behaviors and reactions for clients in the program.

Identify and secure resources needed during crisis calls.

Maintain an inventory of supplies necessary for the operation of the office

Transport clients as needed.

Facilitates meal time for the clients.

Marquette Transportation - (09-17-07) through (01-28- 2014)

Accounting Dept. - A/P Clerk

Prepare invoices for payment on a weekly basis

Enter bills and invoices into accounting system

Timely processing of invoices

Voucher invoices to general ledger account numbers

Key invoices in computer, edit and update

Input and verify invoices in purchase order system

Troubleshoot problem invoices

Call vendors to request and verify credits

Check statement from vendors

Secure signed W-9 forms from vendors

Perform customer service

Communicate daily with vendors regarding open and past due invoices

Knowledge of all departments and their cost centers

Miscellaneous projects

Kentucky Office of Insurance - Agents Licensing Division

Administrative Specialist III (01-01-04) through (07-15-07)

Responsible for the administrative maintenance of testing material received and distributed for testing in regards to examinations taken for a license

Prepare area for testing by setting up computers for use and printing of exam results

Process incoming applications for a license. Determines eligibility and qualification from the license; enter information into data base; write back for additional items as necessary; make calls when necessary; mail and file paperwork

Greet tester, proctor and assist with testing problems, provide exam results, schedule exams, and mail out sign in sheets to regional sites each week.

Scan and grade exams for hand written exams when required. Review, verify and mail exam results

Reviews and assists subordinate employees, and temporary help in preparing the processing of applications received in exam area

Provide additional information to applicant on continuing education requirements and other licensing questions

Assist with testing problem, explain results on tests taken and schedule exams when needed

Corresponds with individuals, companies, and/or agencies of licensing requirements, procedures, and interpretation of Kentucky Laws and Regulations.

Process deceased agents records to excel chart

Type notification letters and mail outs within the division

Assist with research, phone calls and correspondence with regards to Financial Responsibility

Administrative Specialist III (07-01-98) through (01-01-04)

Responsible for complete administrative maintenance of Financial Responsibility records as filed on behalf of insurance agents, as required and governed by Kentucky Laws and Regulations

Process requests for termination on of active bonds and policies, verifying that all information received is in accordance with laws, and cross-reference with agents files and computer database

Generate letters to agents informing the need to replace terminated policies or bonds

Enforce all laws pertaining to licensed agents and initiating changes as needed

Responsible to verify and process information received on deceased agents, maintaining separate filing system for each individual and creating cross filing system for deceased agents.

Update database and notify all affiliated companies of agent death

Responsible for training temporary employees. Served as backup for section supervisor during backlogs and supervisors absence

Process Non Resident Application for a license in Kentucky by making data entry. Checking applications for accuracy

Send letters to agents/agency for additional information.

Secretary Principal (07-01-1992) through (07-01-1998)

Process appointment termination forms on licensed agents by making entries on computer system

Correspond with appropriate parties regarding documentation of requested terminations

Process all requests for certification and clearance letters

Sort and distribute all mail for licensing division according to job functions

Answer incoming phone calls from companies and the general public concerning licensing procedures, status of forms, and requirements to be met.

Assist in the filing of approved appointments and applications in company files.

References

Lee Webb Kathy Hicks John Elliott

Office of Insurance Office of Insurance Construction Ministry

Frankfort, Ky. 40601 Frankfort, Ky. 40601 Fulton, Ky. 42041

502-***-**** 502-***-**** 270-***-****

Contact this candidate