Customer Service Manager

Judy Bouquet

Airport Supervisor Customer Service

Decatur, GA 30034

************@*****.*** - 404-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Flight Attendant

Omni Air International - Tulsa, OK - July 2008 to October 2012 Ensure all safety policies and procedures of the FAA and DOT are followed

• Provide high caliber of customer service and assistance to passengers, exhibit leadership during flight irregularities

• Effective and productive team member providing service to all passengers, including food and beverage service. Also able to assist in emergency and medical situations

• Directly responsible for passenger safety

Lead Customer Service Agent

Delta Air Lines - Atlanta, GA - October 1994 to July 2008 Office manager and operations scheduler

• Supervise a team of 27-30 agents, perform daily quailty assurance observations and annual evaluations

• Directly responsible for daily operation of business unit

• Liasion between customers, agents and upper management

• Ensure FAA compliance

• Mentor and train new and seasoned employees

Assistant Branch Manager

Bank of New Mexico - Albuquerque, NM - October 1989 to July 1994 Head Teller and Director of IRA and Keogh retirement accounts department

• Set up retirement accounts, process all distributions and monitored contributions for proper tax year

• Maintain accounts, withholdings, deposits and withdrawals

• Supervise team of 7-10 members, oversee daily branch operations, perform audits

• Employee evaluations

• Liasion between customers, employees and upper management EDUCATION

Pharmacy Technician

Georgia Perimeter College - Perimeter, Georgia, US 2004 to 2005

Associates in Liberal Arts

Elmhusrt College - Elmhurst, IL

1976 to 1978

SKILLS

airline operations (10+ years), Operations (10+ years) ADDITIONAL INFORMATION

Computer skills

MS Word, Excel, Outlook, Powerpoint

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