Customer Service State University

LATAWNA A. PIERCE

***** *. ******** **.

Apt. ***

Stafford, TX 77477

(C) 330-***-****

OBJECTIVE

To obtain a position which will offer a variety of challenges and responsibilities where my educational skills and abilities can be fully utilized.

EDUCATION

M.S.A.S. in Criminal Justice with Honors-South University, GA-(2013)

B.S.A.S in Criminal Justice with Honors-Youngstown State University, OH-(2008)

A.A.S. in Criminal Justice, Youngstown State University, OH-(2007)

ACADEMIC ACHIEVEMENTS

High School

Member of Who's Who Amongst American High School Students

Member of Penn State Talent Search Program

Member and Award Winner of Junior Achievement Program

Spirit of Public Education Award Winner

Academic Boosters Club

College

Alpha Kappa Mu National Honor Society

Frontier's Club Scholar Recognition Award

Youngstown State University Honors Program

South University Honors Program

PROFESSIONAL EXPERIENCE

Case Manager-Southeast Texas Transitional Center: November 2, 2015-Present-Responsible for handling the cases of offenders who are in the process of rehabilitation and transitioning back into society. Responsible for assisting these residents in obtaining the necessary tools for this transition including: employment, assistance programs, education, and/or any other services that will enable them transition into a normal life in order to decrease their chances of recidivism. These services include directing them to service agencies in order for them to obtain medical coverage, employment, mental health assistance, and food/clothing assistance. I also conduct Monthly Progress Reports on these individuals' conduct and success toward their treatment goals. I have also been trained in the intake process of these offenders, which include: breathalyzers, urinalysis, and search procedures of these individuals personally; as well as their living habitations. I am also a part of the orientation team at this establishment which includes conducting periodic orientation of the rules/regulations of the facility, PREA Assessments, and Initial Monthly Progress Reports.

Packer-Joy Cone Co.--Hermitage, PA: March 12, 2012-Aug. 14, 2015

Performed assembly line work that required the handling and packaging of company food product along with practicing good manufacturing policies such as sanitation and cleanliness of work area at all times.

Child Care Worker-Crossroads Group Homes, Inc., Farrell, PA: April 2011-March, 2012

Responsible for the supervision of male and female juvenile residents, along with maintaining a well-structured environment where they are provided with the daily life skills needed in order to advance to an independent living program. Interacted with and counseled youth girls to promote a more healthy behavior due to the effects of residing in several different group homes.

Clinical Manager - George Jr. Republic for Boys, Grove City, PA: Oct 2008-Sept. 2011

Responsible for all aspects of safety as well as structure to the residents of the Special Needs Unit of the facility. Conducted one-on-one counseling sessions with at least two residents per week to include fundamentals and advanced cognitive skills individually or in a group setting. Exercised behavioral management strategies to maintain group order.

Night Shift Worker - Crossroads Group Homes Inc., Farrell, PA 2006-2008

Responsible for the safety of the male/female juvenile residents as well as the security of the facility along with assisting residents with basic living skills.

Technical Representative - Echostar - Niles, Ohio Jan-Mar 2006

Received a high volume of calls, and provided technical support to customers who requested technical assistance. Maintained solid customer relationships by handling their questions and concerns with speed and professionalism. Proactively communicated with clients via telephone or email. Instructed customers with procedures to successfully resolve technical problem; and referred unresolved or complicated issues to management. Utilized research skills to troubleshoot customer problems and equipment by using technical software programs.

(2)

Teller - First National Bank of PA - Hermitage, PA 2002 - 2005

Handled incoming calls and provided general customer service duties to bank customers. Performed banking responsibilities to include balancing cash drawers and vaults; opened and closed accounts and safety deposit boxes; cross-sold bank products; balanced and filled ATM machines; and handled special projects that involved computing excess and shortage balances for staff. Professionally resolved difficult issues regarding client complaints and other matters.

Housekeeping Inspector - Radisson Hotel of Sharon - West Middlesex, PA 1997 - 2002

Managed employees to include housekeeping, laundry and commercial personnel engaged in keeping the place of operation safe, clean and comfortable, by inspecting rooms, commercial and laundry areas, and conducted inventory orders. Very personable, friendly, and multi-tasked oriented; and made great efforts in maintaining a clean and comfortable environment. Responsible for assigning staff duties, and evaluating staff for achievements as well as disciplinary actions.

SKILLS AND ABILITIES

Excellent personal motivation with a proven ability to build and work collaboratively in a strong team environment, and independently. Displays strong managerial and strong interpersonal skills; ability to deal professionally and tactfully with the general public in a variety of circumstances. Well developed in verbal and written communications skills. Strong computer skills and very proficient in using a variety of computer hardware and software including Windows XP, Microsoft Word, Excel, PowerPoint, and Outlook.

Contact this candidate