Administrative Assistant Customer Service

COURTNEY J. EYBEL

E: ********.*****@*****.*** M: 905-***-**** Binbrook, ON L0R1C0

www.linkedin.com/in/courtneyJeybel

SKILLS PROFILE

Reliable, motivated worker with well-developed in drafting multiple documents, letters, etc.

Hands-on experience and in-depth training using: PC Law, LexisNexis, Microsoft Outlook, Word & Excel.

Strong organization skills and problem solving abilities.

Proving strengths in organizing and prioritizing a demanding workload; work efficiently within timelines.

Experienced in providing excellent customer service using well developed communication skills.

Hold a valid G driver’s licence, clean driver’s abstract and own dependable vehicle.

PROFESSIONAL EXPERIENCE

Erie Mutual Insurance Dunnville, ON May 2015 – September 2015

Administrative Assistant

Responsibilities: Filing Duty, Answer telephone calls, mail daily, help various departments with work overloads such as new client mailing packages, and new client file creation, assisted marketing department developing over two thousand customer surveys, packaging, mailing and entering answers of clients. Updated new computer by transferring client information from old system to new. Scan new client applications for appropriate files on paper and computer.

Erie Mutual Insurance Dunnville, ON June 2014 – September 2014

Administrative Assistant

Responsibilities: Going through filing system to ensure it was up to date with no errors. Answering telephone calls and making telephone calls requesting needed information from clients. Assisting costumer service with client payments and welcoming client walk-ins. Help Underwriting department with renewal list which included printing client lists, print labels, and have all appropriate information regarding each policy.

FOREVER 21 @ LIMERIDGE MALL Hamilton, ON June 2013 – March 2014

Sales Associate

Responsibilities: greet customers entering the store, showing any deals and/or promotions at the time, helping any customer with the location of a certain item, handling any problems that arose with clients while paying for items, ensuring the store was clean during shift and at the end of shift, organize shipments of new arriving clothes and properly store.

SPLITSVILLE ENTERTAINMENT Hamilton, ON March 2012 – November 2012

Party Hostess

Responsibilities: booking children birthday parties, handling 1-3 separate birthday parties within an hour. Ensuring the party had everything that the package entails such as hours of party, room or lane, arcade and bumper cars and amount of food, interacting with children and parents, help clean bowling lanes, fix lane if broken, clean shoes and collect payment for each party.

EDUCATION

Paralegal Program

140 placement hours – JBC Paralegal Services

Mohawk College Hamilton, ON 2016

References upon Request

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