Manager Customer Service
Resume:
Shari A. Wilson
***-**-****
PO. Box ***
Stanfield, OR 9787
Objective: To work with the public rather it is children and/or their families or families
alone to enhance their developmental growth. Enjoy working with and around
the public I have excellent rapport with people. My experience in working with
individuals with Alzheimer’s, dementia, and special needs has given me
empathy and the desire to work with individuals who are in need of positive
support to grow and to become stronger within the community.
Summary: More than twenty-five years of experiences in customer service,
twenty -five plus years of experience in retail. Twenty plus years of experience in management and supervisory position, setting goals for the accomplishments and growth of daily lives of families and children. Six years of experience working with the youth as a volunteer Horse 4-H leader, keeping records of growth and goals met by each youth involved in my 4-H group. Fifteen years of experience in public relations and working with young people. Have excellent report and desire to work with children and youth. All though I am not bi-lingual I have work with and around the Spanish speaking families for more than ten years, I have learned to communicate with them through facial expressions as well as hands jesters.
Experience:
June 2015 to PRIVATE IN HOME CARE PROVIDER
March 2016 Gary Lewallen 208-***-****
Monitored Mediations
Cleaned house/laundry
Prepared their daily meals
Did shopping/ran errands
Paid bills/balanced checkbook
24/7 In home care for my grandparents
Transportation to and from doctor appointments
Scheduled medical appointments
Provided social interaction activities outside of their home
Assisted grandma with showering and dressing herself
Documented daily activities and situations that occurred
Monitored occurrences relating to Patients’ Alzheimer’s and dementia actions
Positive redirection relating to Patient’s Alzheimer’s
Monitored Patient’s pain in left leg
Provided assistance in other areas such as feeding cats and caring for their pets
Insured clear pathways to and from vehicle during winter months removing snow from walkways
April 2015 to IN HOME CARE PROVIDER
June 2015 Oregon Technical Assistance Hermiston, Oregon 541-***-****
Monitored medication intake
Prepared meals
Provided interaction and socialization
Cleaned house/ laundry
Positive redirection relating to Patient’s Down’s Syndrome
Learned sign and body language due to limited vocal communication
Applied and focused on daily schedule
February 2015 to IN HOME CARE PROVIDER
May 2015 DHS Adult & Seniors with Disabilities 541-***-****
Monitored medication intake
Monitored blood sugar level
Monitored blood pressure
Monitored diabetic conditions
Cleaned house/laundry
Did shopping/ran errands
August 2012 to SITE COORDINATOR
December 2014 Oregon Child Development Coalition Hermiston, Oregon 541-***-****
Site Manager for the center
Manage the schedules of the teachers
Ensure that the adult/child ratio is maintained in the classrooms as
well as the playground.
Ensure that safety is followed on the playground and classroom
Ensure that all staff are current on all documents from car insurance
Food handler’s card, First Aid/CPR cards and CDA’s.
Maintain the attendance of the children
Monitor the operations of the facilities
Always available when staff request supplies or extra help
Ensure that monthly Fire Drills and alternative drill are practiced
Ensure that the building is properly secured when closed for the day
Report all changes and incidents to the director on a daily basis
February 2008 COLD STORE OPERATOR
June 2012 Columbia River Processing Boardman, Oregon 541-***-****
Record each sample block that comes down the line
Record each block of cheese that may be rejected for possible metal
Record each block of cheese that becomes damaged
Made tickets for each pallet of cheese that is completed and confirm that the last block matched with what the ticket had recorded.
Operated fork lift while putting pallets away in individual bays
Take samples of cheese and record the temperature as well as the condition of the bag, whether or not it was a leaker
Help stage and set up loads for the next day delivery pickups if needed
Clean around and under equipment
June 2003 AUTOMOTIVE/ TLE DEPARTMENT MANAGER
December 2008 Wal-Mart Pendleton, Oregon 541-***-****
Set modules when needed
Order merchandise and supplies for Automotive and the Tire/Lube Express
Did interviews for possible new employees
Work with the assistance managers in the process of hiring new employees in my department as well as other departments
Worked in other departments whenever needed
Put away daily freight
Order freight daily
Inventoried tires monthly
Kept accurate records of special ordered tires what was on hand and what had to be ordered
Ordered tires when needed or when customers requested a certain size and/or style
Reviewed employees work performance for the yearly evaluation
Set up featured merchandise according to the season and the weather
Did in store advertising for the items on sale in the Wal-Mart Insert from the newspapers
Work with the assistant managers in setting up new sections of the store
Worked any hours needed
August-November CHILD/FAMILY ADVOCATE
2002 WICAP Head Start Payette, Idaho 208-***-****
Home visits with families and/or child
Weekly and monthly lesson plans for the classroom
Daily evaluations of each child
Observations done daily of each child
Portfolios kept for each child
Helped families set goals for each child's growth and learning
Referrals for personal and learning needs for the child and/or families
Accurate records of child's accomplishments and goals met
Kept records for referrals met and fulfilled
October 1994 BUS DRIVER/CUSTODIAN
August 2002 WICAP Head Start Payette, Idaho 208-***-****
Transport of children and families to and from school, as well as school activities such as field trips and parent meetings
Pre-Trip and Post-Trip inspections of bus daily
Cleaned bus inside and out
Sat up routes from Payette to New Plymouth, New Plymouth to Fruitland, Fruitland to Payette and the return trip
Cleaned school inside and outside
Availability for the parents and child whenever needed
Worked with purchase orders and purchase requests
Order supplies when needed
Inventory of supplies
Accurate records kept of bus repairs and scheduled repairs when needed
Worked with advocates to set up for parent meetings
Worked with advocates with "Building Healthy Families" classes
Was bus driver of the year 1999 for the State of Idaho and 2000 for Payette County
January-June ESL TEACHER 208-***-****
2002 BSU Adult Learning Center Payette, Idaho
Preparation for classroom
Set up daily schedules
Kept attendance records
Prepared activities for different age groups
Planned healthy snacks for different age groups
July-October SUNSET LANES
1994 Ontario, Oregon 541-***-****
Cashier
Customer relations with fellow employees as well as the bowlers and customers by serving food and beverages
Counted out the register each night at the end of my shift to assure it balanced
June 1989 MAVERICK COUNTRY STORES
June 1994 Weiser, Idaho 208-***-****
Assistant Manager for four years
Monthly inventories of merchandise throughout the store
Daily reports of store sales as well as gas sales
Ordered merchandise for store sales and ordered the gas
Daily deposits from the store to the bank
Helped to set up schedules for employees and report the daily work ratio
Was in charge of store when manager was out of town and/or on vacation
Check in merchandise from vendors
Set modules and was responsible in keeping them updated
Done price changes whenever needed
Cleaned store inside and outside on daily bases
Was employee of the month for three consecutive months for keeping my department and store clean
Excellent rapport with fellow employees and customers
Education
February 8, 2016 Ashford University, San Diego California
Bachelor’s Degree in Organizational Management
1999-2000 Portland State University Portland, Oregon
Social Service Competency Based Training
90 hours of Classroom Instruction
1999-2000 Hartcourt Learning Direct Scanton, Pennsylvania
Business skills with computer
The ability to run a small business and what is required
1984 ITT Technical School Boise, Idaho
*Small business courses, shorthand, typing, filing and English
May 17, 1981 Weiser High School Weiser, Idaho
High School Graduate
Special Have some experience working with excel and data base type programs.
Experiences Have the desire to learn and the ability to learn quickly.
.
References: Available upon request.
Contact this candidate