Customer Service Home Health

Juliana Orban

** **** ****** **. ***** Rapids, Michigan 49548

Cell: 616-***-****

E-Mail: **********@*****.***

Professional Summary:

Skilled Sales Associate with experience in the Customer Service industry. I am very familiar with and able to use new computerized cash registers and Telzons.

Home Health Care Aide with over 10 years experience. Areas of expertise include Ho-ya lifting machines, Documentation of clients medical semi-skilled testing results, ( b-s, b-p) and all clients other daily activities.

Experienced Business Owner: I became a Professional manager with strong leadership and relationship-building skills. I was the manager of 12 employees’ and a fleet of five Taxi Cabs. Responsibilities included billing clients and building contracts for my company, Ionia County Yellow Taxi.

Trained former Correction Officer, well-versed in identifying potential risks and using common sense in high-stress situations. I have been awarded a commendation for saving an Inmates life, who had tried to hang himself. I was awarded for developing Substance Abuse Recovery education for inmate populations.

Skills:

Self-motivated

Strong verbal communication

Powerful negotiator

Extremely organized

Client assessment and analysis

Attention to detail

Team building

Patient scheduling

Owned and Operated and started my own Taxi Business.

Work History:

Enterprise

44th Street, Grand Rapid, Mi

March 18 -June 24 2016 Resigned ( due to health issuies)

Return Agent: Greeting customers who are returning rental cars to the Airport. Stong cusstomer service skills and safe driving background are just two of the requirments I use for this position.

Driver: Taking cars to the field office to get them ready to be rented again.

Walmart

54th Street, Grand Rapids, Mi

Sales Associate - Casher

August 2014 to December 2015

I worked in the Fabric and Crafting department at Walmart's newest store in the Grand Rapids area. This department is a very customer driven area. Duties included stocking, cutting fabric, and keep an orderly shopping environment. I became very proficient with the companies Telzon.

I was also trained and certificated on the company’s cash registers. Duties also included checking customers out on the cash registers.

Great Lakes Home Health Care

Bryon Center Street, Grand Rapids, Mi.

Home Health Care

October 2011 to October 2014

I visited Elderly clients in their homes as directed by Great Lakes. Duties included but not limited to, client personal grooming, house hold chores, cooking, running errands and whatever else the client's needed done.

Testing client’s blood sugar, blood pressure, wound care and reminding clients to take medications. I documented all results and clients daily activities.

I have been trained in Hoya lifting machines, CPR and First Aid, and various other issues facing elderly clients, their families and care-givers.

Elders Helpers

Grand Rapids, MI

Home Health Care

I visited Elderly clients in their homes as directed by Elders Helpers.

Duties included but not limited to, client personal grooming, house hold chores, cooking, running errands and whatever else the client's needed done.

Testing client’s blood sugar, blood pressure, wound care and reminding clients to take medications. I documented all results and clients daily activities.

I have been trained in Hoya lifting machines, CPR and First Aid, and Various other issues facing elderly clients, their families and care-givers.

State Of Michigan - Department of Corrections

Ionia, MI

Corrections Officer

Trained has a entry level Correction's Officer and ended this Career has a Resident Unit Officer.

CPR, First Aid, Hostage Negotiator, Scott's Air Pack, Substance Abuse Recovery,

Pare-Military methods such as weapon's training, marching and riot-crowd control.

Education:

Davenport University

Grand Rapids, Mi. (Still working on Bachelors Degree)

Medical Billing and Coding

Montcalm Community College

Criminal Justice - Corrections

Associate of Arts

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