Customer Service Management
Resume:
DESMOND CARRINGTON
Douglasville, GA 30135
*******.**********@*****.***
Seeking Position As:
Project Manager
Determined and committed Professional with 15 years of experience in Electrical/Mechanical component Management, Plant Construction Coordinator, IT consulting, technical support, low voltage wiring. Energetic, self-motivated professional who has demonstrated expertise in Mechanical Maintenance Management, wiring installation, and electrical repair. Team oriented specialist with exceptional skills in leadership, oral and written communication, training, coaching, and documentation. Project Management champion performs tasks with due diligence, integrity and delivers excellent work within time and budget constraints consistently.
Production Management
Electrical Mechanical Integration Management
Maintenance Scheduling
Installation and Maintenance of pneumonic, hydraulic, and mechanical industrial machinery
PROFESSIONAL EXPERIENCE
Ashford University
Full-Time Student 2014-Current
San Diego, CA
Full-time Undergraduate Online Student
Project Management Degree with a specialization in Industrial Plant Management
Deerland Enzymes
Mechanical Technician 2013-2014
Kennesaw, GA
Management of Carpentry, Welding, and HVAC Contractors, Construction Budget, Safety Adherence, and Completion Timelines
Installation and maintenance of pneumonic, hydraulic, and mechanical industrial machinery
Installation of most electrical devices: lights, cameras, generators, power converters, a/c outlets, relays, switches, etc.
Troubleshooting electrical, mechanical, HVAC systems to determine cause and solutions for malfunctions
Assist in engineering design and implementation of new assembly equipment to increase production while maintaining product integrity
Design and Implementation of weekly, monthly maintenance checklists and procedures to prevent future maintenance issues
Frazer, L.T.D.
Interior Electrician 2013-Aug
Houston, TX
Installation and Maintenance all industrial machinery (Pneumatic, Hydraulic, and Control Driven)
Assist Production lines is in set-up and operation of production line machinery to ensure the best quality product in the least amount of time
Repair of all electrical devices: lights, control switches, a/c outlets, relays, switches, etc.
Troubleshooting electrical and mechanical components to determine and cause and solutions for malfunctions
Online Air Balancing
Air Balancer 2012-2013
Houston, TX
Commercial HVAC Testing and Reporting to Project Engineers
Blue Print reading
Measured Commercial Air Handlers and Exhaust Fans for airflow output of all types
Verified that HVAC equipment was installed with proper equipment, and produced the correct output as specified in the Mechanical Blueprints submitted by the project engineer(s)
Balanced airflow on all grills on each HVAC unit to ensure that the air supply was distributed evenly
Heaven Sent Grocery Delivery
Part Owner/Founder/Entrepreneur 2010-2012
Houston, TX
Medallion Certified by the Harris County and the City of Houston for food delivery
108% of sales goals for first 6 months in business
Created and implemented customer service standards and policies built on excellence
Conducted interviews, hiring and training of all employees
Handled all accounting and records to allow hiring of six non-revenue generating employees
Created successful and scalable business model, which included sales/business development strategy that enabled long-term customer relationships, residual revenue and referrals
AT&T
Premises/ Connect Technician 2008-2010
Marietta, GA
Installation and maintenance of Network Cabling and Outlet installation
Minimized system /hardware downtime and ensured Commercial customers were very satisfied with the overall performance of their network performance on surveys executed by AT&T representatives.
Provided support for AT&T Commercial customers using Cisco routers.
VOIP call center installations to include peripherals such as: Network Printers and VPN access servicing up to 2000 employees on the network.
Used diagnostic and test equipment for problem solving; performed security patching and hardware and software installation, as well as quality checks on systems for operation recorded in detailed report analysis format to my manager.
Tracked and monitored system performance issues and other technical concerns.
Developed internal processes and procedures to increase efficiency and output for customers.
US Army
Combat Engineer 1999-2007
Fort Sam, TX; Graphenville, Germany
Wide array of duties as an Army engineer.
Oversaw construction of all building projects in security zones with both military and civilian contractor components
Designed, installed, and maintained all internet networks while in a field settings.
Set-up networks within extreme time restraints using limited resources at times and minute budgets
Completed tasks including data migration, infrastructure replacement, and desktop support
Compaq Computers
Custom Builder
Houston, TX 1997-1999
Custom Builder-built custom systems to customer’s specifications
Duties consisted of custom building corporate desktops to customer specifications to include all programming, processing, and memory specifications.
EDUCATION
Ashford University-San Diego, CA Present
Project Management Full-Time Student Online
Prairie View A&M University-Prairie View, TX 1999-2002
Civil Engineering Associates Degree
Barbara Jordan High School for Careers-Houston, TX May 1997
Diploma Received (AP Math Courses, graduated Top 10%)
REFERENCES:
Overseer James Chandelor 404-***-****
Tim Weatherspoon (Deerland Manager) 678-***-****
Williams McKinney (ATT-Lead Network Technician) 770-***-****
Captain James Johnson (US Army-Unit Commander) 214-***-****
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