Customer Service Manager
Resume:
BRIAN NEAL
Saint Cloud, Fl. 34771
Summary of
Qualifications:
* ***** ******* **** ********** as an Air Traffic Controller in the United States Navy. Duties Included: Air Traffic Control, Airport Operations Supervisor, Training Supervisor, Customer Service Representative, Radar Supervisor, Flight Operations Supervisor, Facility Manager, Air Traffic Control Management, and Administrative Assistant.
Key Attributes:
•Managed/Supervised Air Operations personnel without accident or incident.
•Ability to multitask frequently and adjust to multiple demands, shifting priorities, ambiguity or rapid change.
•Experienced at reading, interpreting, and applying complex rules and regulations.
•Computer literate: MS Office Programs, QuickBooks, DESCO, Westlaw, Lexisnexis.
•Upholds a bias free approach to situations and people.
•Knows one’s personal values, needs, interests, style, and competencies and their effect on others.
WORK EXPERIENCE
U.S. Navy Air Traffic Controller 01/29/1998 – 01/29/2007
Naval Air Station Patuxent River, Maryland
Naval Air Station Keflavik, Iceland
Naval Air Station Corpus Christi, Texas
•Facility Manager/Supervisor: Radar/Tower/Flight Operations supervisor responsible for 10 naval personnel on a daily basis. Maintained a professional environment while resolving conflicts with pilots when problems arose. Maintained production of all staff while on the supervisor position. In charge of scheduling employees work days on a monthly basis. Properly assigned trainees with qualified personnel for training.
•Supply Manager: Directed or coordinated production, purchasing, distribution, or financially forecasted services or activities to limit costs and improve accuracy, customer service. Examined existing procedures to meet product distribution needs. Directed the movement, storage and processed inventory. Charged with keeping inventory and balanced an annual budget of $250,000 for the Air Operations department.
•Flight Planning Supervisor/Flight Operations Coordinator: Assisted civilian and military pilots with filing US/ICAO flight plans and using correct route of flight information. Multitasked phone operations, coordinated with the control tower and radar, computer entries, training, and pilot tasks with no assistance. Maintained flight data and status boards, processed military/civilian flight plans and, processed air traffic data by using various communications systems. Ensured adequate Aeronautical charts and publications were available to aircrews, and processed and disseminated NOTAMS.
•Office Manager: Coordinated information from senior officers throughout the chain of command, scheduled monthly training meetings, evaluated office production, and revised procedures to improve workflow of naval personnel. Processed personnel coming in and personnel leaving the Air Operations Division. Processed leave requests, special requests and Red Cross emergency messages inbound to the Air Operations Department.
•Personnel Training Officer: Maintained over 50 personnel and training records within the air traffic control division. Provided administrative assistance, clerical reports, monthly training reports and, helped trainees become familiar with their specific training plan.
•Air Traffic Controller: Provided the safe orderly and expeditious flow of military and civilian traffic. Interpreted FAA regulations pertaining to air traffic control under VFR and IFR conditions.
•Air Operations Duty Officer: Responsible for ensuring that daily operations are conducted in accordance with Federal Aviation Regulation standards and applicable city ordinances.
Made decisions regarding safety and security of the airfield terminal and landside areas. Ensured the orderly movement of customers and conducted Customs inspections and operations in accordance with the rules and regulations of the U.S. Customs and Border Patrol and NAFTA.
•Data Processing: Performed various data entry and retrieval functions including generating and distributing monthly training reports set forth by the FAA rules and regulations.
WORK HISTORY
•U.S. Navy: Air Traffic Controller 01/30/98 01/29/07
•Zenith Labor net Trade Floor Technician 04/16/07 04/16/08(Seasonal)
•Assistant Manager for JNJ Housekeeping 05/30/08 12/15/2011
•Valencia College Full Time 08/25/2009 05/05/2012
•University of Central Florida Full Time 08/15/2013 08/08/2015
•Warranty Processor Armstrong Air and Heat 09/21/2015 03/21/2016
EDUCATION/TRAINING
Gateway High School, Kissimmee, FL – Graduated with Diploma 05/21/1997
FAA Certified Air Traffic Control Specialist
Air Traffic Management Federal Aviation Regulations
Aviation Meteorology National Airspace System
Multiple Leadership/Management Classes from the United States Navy from 05/03 01/07
Auxiliary Security Force (Military Police) for the United States Navy from 08/1998 to 9/2003
Class D Security License (License # D1120564)
Graduated with a 3.42 gpa from Valencia College: AA Degree May 5, 2012.
Graduated with a 3.605 gpa from the University of Central Florida with a B.S in Legal Studies.
Contact this candidate