Management Manager

Joe Strobel

Amherst, New Hampshire – 603-***-**** - Email acvgay@r.postjobfree.com - https://www.linkedin.com/in/joseph-strobel-5486a553

POC IT Manager

Effective Leader - Focused on Customer Satisfaction - Reputation for Integrity and Quality

Enthusiastic, goal-driven, and compassionate professional with over 38 years in the healthcare industry; as well as, an effective leader with over 18 years in IT management in building teams that take pride in developing high-quality and dependable systems and services. Highly knowledgeable in hospital work flows and with 20 years of experience allowing strategic implementation of product solutions for customers. Strong background in financial planning and budgeting for delivering technical solutions to solve day-to-day business problems; while always keeping an eye on the bottom line business benefit. A long standing record of making outcome-based decisions that drives business process improvements and system-wide standardization.

Technology Asset Management

Deployment and Implementation

Project Management

Cross Functional Management

Performance and Productivity Improvement

Change Management

Professional Experience

Instrumentation Laboratory / Werfen USA 2010-2016

IT Operations Manager, Bedford, MA

Managed and lead a 10 person team of internal clinical IT analysts and field service IT consultants. Functioned as the liaison between many functional units within the company and their clients in the matter of IT solutions and the vast majority of on market product support. Developed and implemented all technical and business operating procedures within the group and prepares the annual department budget.

Managed daily operations of the internal and field Clinical IT Consultants and Internal Clinical IT Analyst, including staffing, escalation procedures, department evaluations, complaint resolution and budget decisions and any day to day activities.

Ensure all installations are performed in a timely manner, team members have followed appropriate procedures/guidelines and all documentation is complete and accurate.

Developed and implemented the policies and procedures for the installation of information management products, technical and administrative requirements, routine customer support, and IT based monitoring metrics for system performance.

Resolve complex technical business problems by making solid decisions after consulting with the technical and business staff.

Aided in pre and post-sale technical assistance with Marketing, Sales, and Service contracting departments that entailed some face-to-face customer interactions to solidify product value propositions.

Provided Marketing and R&D clinical and technical user needs in order to build requirements for new products or product enhancements.

Vast understanding of working in environments that must abide by ISO (9000) standarded mandated policies, procedures, work instructions, and record keeping.

Managed and Supported over 1500 Hospitals for all IT requirements and needs

Over 5 years of Project Management Experience

Instrumentation Laboratory 1998-2010

Senior Clinical IT Consultant, Bedford, MA

Functioned as North American technical lead in “Go-Live” migrations/installations/upgrades as it related to the all IVD and Coagulation data management applications, their hardware infrastructure, and their functionalities (application capabilities and restrictions/interfaces/etc) if needed.

Supported over 500 customers regarding issues/projects involving data management applications for over 25 Critical Care and Hemostatic products.

Investigated technical issues and made application adjustments related to customer’s intended or requested workflow, and reviewing application logs before collaborating with R&D and Quality Assurance departments for solutions.

Assisted in new product development for technical validation, including Alpha/Beta testing, by coordinating efforts in conjunction with Sales, Marketing and R&D.

Contributed to the development of training materials and performed trainings for internal and field personnel.

Sparks Regional Medical Center

1978-1998

Assistant Director of Respiratory Therapy

Managed over 100 employees and assisted in clinical operations, scheduling, written documentation, and all other duties of the NICU, ICU, Floor, ED, and OR departments.

Successfully maintained Blood Gas Lab and implemented processes leading 6 years of peak proficiency.

Technology Profile

Applications:

MS Office 2010 (Excel, Outlook, Project, PowerPoint, Visio), Symantec, Lotus, LiquidPlanner, JIRA

Hardware/ Infrastructure:

Servers, routers, switches, DNS, NAT, vlans, subnets, serial, TCP/IP, DHCP, Desktops, VOIP, CAT6, Fiber, VPN

Software Languages:

Postgres SQL, Linux Fedora, Oracle, JavaScript, HTML, Access DB, experience with HL7 & ASTM Interfacing Transmission Protocols (MEDITECH, Cerner, Soft, Epic, & Sunquest)

Education and Association

University Of Arkansas Fort Smith AR 1977-1982

BA, Business and Registered Respiratory Therapist

HMISS Member since 2014

NBRC, & CLIA Member Since 1982

References upon Request

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