Director Professional Services
Resume:
Chris Givas
Consulting and Delivery Executive
Newburyport, MA 01950
******@*****.***
Summary
Accomplished executive level professional with 21 years of experience in Healthcare and 17 years of experience in large Account Management and directing programs and projects
Practice management, P&L and budget planning and management
Established and directed high performing teams, sharing common vision and goals
Led the development and implementation of standards for application design, process redesign, change management, business continuity and continuous improvement strategies
Mentor
New business growth management
Procurement process management
Contract negotiations and contract compliance management
Client & Vendor management
Bid and Contract management
Solution architecture
Offshore management
International management experience (U.S.A., UK, EMEA)
Experience:
Dell Services April 2007 – present
Director Professional Services (Dec 2014 – Present)
Consulting Practice Director, leading teams of senior consultants and delivering business solutions based on clients’ requirements
Ensure success for all engagement by following best practice project management methodology
Designed and leading effort for common “go-to market” strategy between BPO and Consulting
Engagements and projects include Revenue Cycle, Integration services, Project Management, Business Process Transformation, Implementation Services, Go-Live support
Engaging with BPO revenue cycle management practices to ensure quality delivery and customer satisfaction
Customer management
Solution architecting
P&L, budget and margin management
Proposal management
Contract negotiation and management
Definition of SLAs and contract management of all the engagements.
Mentoring of staff consultants in delivery of presentations to executives, project management methodology, change management, contract management, proposal preparation, process analysis and transformation
New business development, working closely with sales. Engaging with customers for strategic partnerships in the provision of consulting services. Brought additional TCV of $4.5m for 2014 and $7.2m for 2015
Director of Delivery – Hamad Medical Corporation Account, Qatar (May 2012 – Dec 2014)
Led the delivery of a $160m transformation program, with a team of over 120 people
P&L management
Slashed operating costs by $150,000 per month
Exceeded GM% expectation and achieved running margin of over 50%
Generated additional revenue of $15m in 2013 and $36.5m in 2014
Contract negotiation and management
Implemented contract compliance process and metrics
Responsible for managing the full lifecycle of delivery including enterprise integration, application implementation, business consulting, transformation management, enterprise PMO, strategic planning, growth, direction, business continuity. The program provides the following services to 8 Hospitals and 24 Primary Health Centers:
-Application Implementation of all modules of Cerner Millennium
-Process Transformation
-Program Management and PMO services including Enterprise PMO for the customer’s organization
-Enterprise Architecture, focusing on advising the customer on architecture changes and best practice, and lead the implementation of these changes
-Enterprise Integration
-Data Migration
-Testing
-Business Continuity processes
-Business Intelligence, Data warehouse and web portal
Director of Delivery – Sidra Medical and Research Center, Qatar (Dec 2010 – May 2012)
Led a $63million program with a team of more than 70 people
Led contract negotiation and management for the engagement
P&L management
Architected and wrote the solution and SOW
Directed all the program and project managers and led the procurement and implementation of all supporting systems in a greenfield hospital environment
Led contract negotiations, preparations and management of the procurement process with the third party vendors. The contracts were negotiated and signed by Dell and transferred to the customer after the successful implementation of the solutions
Contract compliance on the delivery accounting for all KPIs, SLAs and overall program health monitoring on a weekly basis to ensure proper risk management. This was achieved by decomposing the contract and constructing a list of all the clauses, assigning ownership and running a dashboard for weekly and monthly management internally as well as with the customer and third parties
Customer Executive – Abu Dhabi Health Services Company, Abu Dhabi (May 2008 – Dec 2010)
Fully responsible for a $9m delivery program and business expansion
Contract negotiation and management of the engagements
P&L management
Generated additional business growth of $4.9m
Achieved and maintained a running margin of 52%
Account PMO Director and Quality Manager
Engagements included:
- Acute Hospital Information Systems implementation, including Application Implementation, Transformation, Infrastructure, Training, Project Management, PMO services
-Revenue cycle analysis and optimization
-Technology assessments
-CFO and Financial Process Assessment, focusing on people as well as the processes in place and suggesting process optimization and training programs
-Business process assessment and creation of business continuity process
Senior Portfolio Manager (Apr 2007 – May 2008)
Direction of Cerner Millennium Implementation at Royal Free Trust in London, UK
Customer and vendor management
Creation and implementation of Service Management process for the Abu Dhabi Health Services Company (SEHA), to govern the HIS program
Creation and implementation of process to govern multiple concurrent HIS deployments for the NPfIT Programme, UK
Creation of Service Management and Business Continuity process for NPfIT/BT account in the UK
Performix Technologies Inc. Feb 2006 – Mar 2007
Deployment Program Manager
Led a deployment program of three projects to client/partner IBM for the full Implementation Life Cycle of the Performix Technologies software solution
Partner/client management
Assisted in taking a small start-up company to the next level by ensuring proper process establishment and partner relationships
Management of internal resources work plan as well as outsourced activities
3rd party product evaluation and integration
Evaluation of existing company process and adaptation to the particular demands of new programs
Technical Design evaluation of the product and discussion with clients for adopting the product to fit their particular requirements
Picis, Inc Jun 1999 – Feb 2006
Software Development Project Manager
Managed the NPfIT program. This program aimed at developing and delivering the Picis products in a standalone as well as integrated environment to London, UK, Trusts
Led the Program Board for the NPfIT program
Creation and implementation of Service Management Methodology for the support of the new products in the U.K. and U.S.A.
Deployment and implementation project management for multimillion dollar business deals within the USA
Creation and implementation of new process methodology for the Program Management Office (PMO) company-wide
Implementation of a Data Warehousing solution utilizing Electronic Data Capture and reading technologies
Delivered training in new PMO process and presentation of status reports and project and programme issues to Executive team.
MEDITECH May 1995 – Jun 1999
HCIS Development Programmer/Analyst
Development, Installation, and Support of the Financial modules of the MEDITECH Hospital Information Systems
Development of interfaces
Development of electronic claim submission software
Development of the charging and money management system of Billing/Accounts Receivable for the European and Central American, hospital markets
Education and Professional Certifications
Client Executive Training – Dell Services
Successful Project Management – Perot Systems Internal Courses
PM3 Certification – Internal Dell Project Management methodology based on PMI
Quality Compliance training for adhering to FDA Medical Device Regulations
Project Management Certificate
PRINCE2 Certification
Leadership Seminar Certification
B.Sc. in Business Administration with major in Computer Science. All courses in English; Dean's List North College, Thessaloniki, Greece
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