High School Customer Service

FRANCIS GILES

LinkedIn URL - www.linkedin.com/pub/francis-giles/a5/a81/5b7/

C: 803-***-****

********@*****.***

SUMMARY

My goal is to further my knowledge, skills, and experience in the Biotechnology industry. I recently graduated from Wake

Technical College, I was in the BioWorks program (Process Technician training). I'm looking for work as an entry level Bio

Processing Technician or Manufacturing Associate. I'm 22, very open-minded, intelligent, and eager to learn more. I also have

warehouse experience, so I adapt well working in certain environments. I’m also willing to learn new things. I know for a fact the Biotechnology industry is growing very rapidly.

SKILLS

Extremely quick learner

Microsoft applications skills

Assembly line production

WORK HISTORY

Pharmacy Technician II

01/2016 to Present

Xerox Co.

Used a computerized system to responded to customer inquiries in a call center environment. Responded to telephone inquiries and complaints using standard scripts and procedures. Gathered information, researched/resolved inquiries and logs customer calls. Communicated appropriate options for resolution in a timely manner. Informed customers about services available and assesses customer needs. Assisted in planning and implementing department/production goals and made recommendations to management to improve efficiency and effectiveness.

Pharmacy Technician

06/2015 to Present

Walgreen Pharmacy

I typed, filled, and label prescriptions, assisted licenced pharmacist. I traveled with pharmacist's to assist with flu shot clinics. I Answered phones for patient issues, refills, stock checks. I filed and organized important Pharmacy documents daily. I called and resolved patients insurance issues from TPR's. Great customer service, I have earned recognition from my

Manager from which customers call and leave praise comments for employees.

Quality Control, Order Packer 01/2014 to 11/2014

Sigma Electric Mfg –Garner, NC

Labeling, Retail Production, Inspect and fix parts(metals) before they left warehouse,

Packaged/Repackaged, Packaging of electronic parts which requires labeling,

counting, boxing and lifting, Working with UPC's. I also worked on Shrink Wrap, & Rivet Machines.

Sandwich Artist

01/2013 to 08/2013

Subway –Greenville, SC

I created customers sandwiches, cleaned station area, organized refrigerator, filled ice bins,

restocked chips, baked and wrapped bread, label fresh cut meat and veggies.

Sales Associate

12/2012 to 08/2013

Ollie's Bargain Outlet – Greenville, SC

Assisted Customers around the store, Recovered store items that where in the wrong isle,

Cashier, Unloaded incoming freight trucks, Unpacked store items from boxes, Ticketed store

items, and Restocked shelves.

Babysitting

05/2007 to 05/2012

Self-Employed –Kingstree, 29556, SC

I baby sat children from the ages of 0-10 for my family, & also close friends.

House Cleaning

05/2009 to 05/2012

Self-Employed –Kingstree, 29556, SC

I cleaned, waxed, & polished, two elderly women homes during my high school year.

EDUCATION

Diploma 2012

Kingstree Senior High School – Kingstree, SC

I was an B & C student in high school, I never failed one class through high school. I was also

in a program called Teen Lead in high school for my outstanding personality. We helped

around the school & the community went on educational field trips to conferences and

colleges. Every year for Christmas we donated, brought, & gave presents to needy families in our community.

Board of Pharmacy NC

FRANCIS GILES

GARNER NC

Registration Number # - 44502

BioWorks Certificate (Process Technician Training) 2015

Wake Technical College- Cary, NC

BioWorks Graduate

National Career Readiness Certificate

Certificate ID : 3QJSR2TW0TGM

Certificate Level Description : National Silver Certification

Thank you for you time

-Francis G.

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