Manager Quality

PROFESSIONAL/EDUCATION SUMMARY

A respected Quality Professional with over 20+ years of diverse manufacturing experience in management and employee development, along with a vast background in developing and maintaining many types of Quality Management Systems for aerospace, automotive, medical and general industry companies – including ISO 9001, ISO 13485, 21 CFR 820, AS9000/NADCAP, TS 16949, GMP, CSA and UL programs.

Strengths and hands-on experience include:

Quality Manual, procedure and work instruction creation, implementation, maintenance and coordination

Root Cause Analysis, Corrective/Preventive Action (CAPA) and problem solving skills (Fishbone, 8D, 5Y)

Auditing (internal/external) and Inspection (GD&T) skills, along with metrology/lab equipment control

Product design implementation control (APQP/PPAP- Inspection, Control Plan, FMEA) and process improvement skills and background

Customer/Supplier liaison and communication skills for supply-chain development

Continuous Improvement (Kaizen) and Lean Manufacturing initiatives & metrics

ASQ – Certified Manager Quality/Organizational Excellence (CMQ/OE) and Certified Quality Auditor (CQA)

Bachelor Science (BS) – Business Management – Magna Cum Laude Honors graduate from Myers University

PROFESSIONAL BACKGROUND

SENIOR QUALITY PROFESSIONAL (CONSULTANT)

ZING RECRUITING (A People Link Co.) – Headquarters in Warsaw, IN 3/2016 - 4/2016

A national staffing firm specializing in sourcing and delivering experienced professional talent.

Client: Medical Device Manufacturer (Baldwyn, MS)

Provided key quality management responsibilities to mid-size medical positioning devices manufacturer registered to ISO 13485. Critical duties included: Corrective/Preventive Action completion and follow-up, metrics collection, analysis & reporting, Leading and performing internal audits, process improvements and new product validation & implementation.

SQA SERVICES, INC – Headquarters in Rolling Hills, CA 12/2014 – 12/2015

A global quality services provider for auditing, inspection, remediation and corrective action systems across a diverse industry base.

Client: Major Medical Device Manufacturer (Cleveland, OH)

Provided prompt, detailed and accurate quality services of medical component parts and assembly products for major medical imaging equipment manufacturer registered to ISO 13485. Duties included: Document review & control, inspection, auditing and supply chain liaison responsibilities; report and database creation and maintenance activities with timely submittals to upper management.

Accurately and effectively worked as a key Quality Coordinator and Supplier Quality Engineer to reduce Part Specification Verification project workload by 70% within 12 months.

QUALITY MANAGER

QP MANUFACTURING – Chardon, OH 9/2013 – 2/2014

A privately owned company and manufacturer of precision machined metal components and assemblies for the fluid power industry.

Effectively maintained quality system and related personnel for the organization while preparing systems and company for ISO 9000 registration process.

Directly managed 2 inspectors for two-shift manufacturing operations. Indirectly responsible for all hourly-employees as related to maintaining scheduled quality inspections and records for precision machined products/process.

QUALITY ENGINEER

STERIS CORPORATION – Mentor, OH 7/2012 – 7/2013

A large global manufacturer of medical device sterilization products and services with over 5,000 employees.

Created and implemented quality systems program for startup facility. A manufacturer/fabricator of washer/disinfectant machine products. One shift operation of 50+ employees. Management responsibilities also included overseeing a total of 4 hourly and salary employees.

Active participant in Lean, 5S and Safety Team activities and programs. A VPP Star Safety facility.

QUALITY ENGINEER / SAFETY TEAM COORDINATOR

PRESTOLITE PERFORMANCE – Brooklyn, OH 2/2010 – 7/2012

Mid-sized manufacturer/distributor of high performance aftermarket products for automotive, motorcycle and marine industries. A two-shift operation of 150+ employees.

Performed quality system responsibilities and maintenance duties for 3 UL certified products lines. Coordinated audit activities and performed liaison responsibilities with UL Field Auditors.

Reduced On-Hold nonconforming products by 27% within first year of performing QE duties. Achieved through effective use of CAPA, Root Cause Analysis, database metrics control and supply chain communication activities.

Spearheaded Safety Coordinator & Chairperson duties to help implement safety program with 7-member steering committee.

QUALITY ASSURANCE MANAGER / PROJECT MANAGER

INTEGRA ENCLOSURES – Mentor, OH 5/2008 – 3/2009

An assembly and kit producer of electronic enclosures for marine and general industries.

Managed the quality system and UL/CSA audit functions for the group of companies.

Coordinated the customer return system working with accounting, sales, customer service and production departments to ensure timely and accurate processing of product warranty claims. Reduced customer warranty claims by 50% in 10 months.

QUALITY ASSURANCE MANAGER / SAFETY COORDINATOR

CLEVAFLEX – Cleveland, OH 8/2004 – 5/2008

Former manufacturer of metal & plastic flexible tubing for automotive (tier 1 & 2) and HVAC industries. One-shift operation of 30+ employees.

Spearheaded the quality system to upgrade the company to TS 16949 registration/certification.

Achieved “cost of quality” (COQ) metric of less than 3% of total sales for 3 continuous years.

Accurately coordinated and completed PPAP implementation for over 100 design products.

Integral role in helping to achieve & maintain 99% overall average of Customer Quality & Delivery Satisfaction Ratings. Achieved through use of continuous improvement and team building.

QUALITY MANAGER / SAFETY COORDINATOR

EGC ENTERPRISES – Chardon, OH 2/1999 – 8/2002

Privately-owned manufacturer of graphite seals and components for aerospace & automotive industries (tier 1 & 2).

Spearheaded project for AS9000/NADCAP quality registration. Achieved certification 3 months ahead of schedule and 10% under budget.

Efficiently Chaired Contract Reviews & Management Review meetings for the organization.

Performed effective classroom and shop-floor safety training sessions for office/hourly employees.

COMPUTER/SOFTWARE SKILLS

Use mid-level to advanced skills to produce accurate & timely letter, spreadsheet, presentation, database and analysis correspondence to complete daily tasks. Some of these include:

Microsoft Office Suite – Word, PowerPoint, Access, Excel, Outlook and Adobe

AutoCAD, Minitab, DataMyte, GagePack, along with various MRP/ERP manufacturing systems including SAP

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