Engineer, Technician, Presales, Field Service, Customer Support

ALLAN G. GRAY

linkedin.com/in/allan-gray-a****** 619-***-**** Lakeside, CA *******@***.***

Engineer & Technician

Sales Support ISO9001 Standards Quality Assurance

Results-focused technical professional combining experience in power generation, process engineering and control systems design, electronics automation, calibration and instrumentation systems to achieve initiatives. Demonstrated track record of streamlining control parameters to drive strategy in production, scheduling and procurement. Extensive background leading projects with cross-organizational and cross-cultural teams. Proven expertise in tracking and analyzing production releases to ensure quality in results. Accomplished in taking products from concept to launch within tight budgets and schedules. Technical proficiency in MS Office, AutoCAD, CodeSoft, LabView, ManFact, QuickBooks and Solidworks.

Power Generation

Product Assembly

Induction Heating Systems

Industrial Safety (OSHA)

Automation & Control Systems

CNC Machinery

Technical Process Support

Electronics

Cost Reductions

Root-Cause Analysis

Inventory Management

Technical Writing

Professional History

AMISTAR AUTOMATION, Vista, CA 05/2005 – 04/2016

Applications Engineer (2008 – 2016)

Helped the sales team secure new clients by leveraging a technical engineering background and consultative selling approach to discover customer’s needs, propose new solutions and explain technicalities at events and meetings across the country. Typical cost of machine installed with custom integration solution: $75k - $100k

Served as Product Manager for Labeling Systems, Labels, AOI systems and First Article Inspection Systems.

Reduced manufacturing costs by 50% to maintain industry competitiveness by defining technical project plans and roadmaps to achieving goals through scheduling, process flow, procurement strategies and deployment of different manufacturing techniques to assemble parts and components.

Improved the client experience by presenting product design at Trade Shows and client facilities to highlight development vision and improvements in comparison to competitive product alternatives.

Product Lead Engineer/Customer Support & Field Service (2005 – 2008)

Managed the full scope of global sales support and project execution for custom-engineered solutions. Acted as the customer’s project leader during development, testing and implementation. Implemented best practices for customer documentation, costs controls, scheduling, corresponding with stakeholders, establishing QA protocols and assessing project risk.

Pushed projects through the pipelines with strong oversight of deliverables and milestones while overseeing improvements to functionality and coordinating with engineering to monitor deviations from targets.

Enhanced results in revenue by strengthening relations with customers with in-depth training on company products both on site and in the manufacturing facility.

Cultivated strong relationships with customers while serving as an information resource, directly handling inquiries, quote generation, doc packages and follow-up, demonstrating a commitment to their needs.

BAY CITY ELECTRIC WORKS, Lakeside, CA 2002 – 2004

Generator Technician, Field Services & Rentals

Installed power generation equipment (10 kW up to 2 MW) for emergency power backup of critical strategic facilities and construction sites.

Project scope included training and troubleshooting on power generation equipment.

Resolved roadblocks by working to discover the root cause of system failures and leveraging an ability to interpret machine specifications and blueprints to effectively and efficiently set up and adjust controls.

Observed and analyzed processes to successfully drive and complete installation projects on time.

SAINT GOBAIN QUARTZ U.K. LIMITED, U.K. 1997 – 2001

Senior Control Systems & Instrumentation Engineer

Oversaw engineering processes and controls used throughout multiple facilities in the UK and Irish Republic.

Increased up-time of major continuous processes to 95% while also spearheading the development of control systems and instrumentation.

Advanced compliance with environmental regulations by designing waste treatment systems, chemical handling, Calibration and Quality Control procedures to achieve full compliance with ISO9001.

Created Standard Operating Procedures and Quality Control Documents for process operations.

Achieved maximum run time and minimized the idle time of manufacturing processes by utilizing Statistical Process Control and Root Cause Analysis techniques.

Additional History

ROLLS ROYCE POWER GENERATION, Technician/Technologist, Newcastle, UK

Education & Credentials

B.S., Physical Electronics, University of Northumbria, United Kingdom

A.S., Electrical & Electronics Engineering, South Tyneside College, United Kingdom

National Vocational Qualifications, Level 4, Operations Management

Technical Expertise

Amistar Products

Automatic Optical Inspection

CAD Data Conversion

Calibration Systems

Electrical Discharge Machining

Motor Drives

First Article Inspection

Generator Systems

Induction Heating Systems

Infrared Thermal Imaging

Infrared Thermometry

Labeling Systems

Pick and Place Machinery

Precision Measurement

SMEMA Conveyors

Switchgear

Technical Training

Thermal Transfer Printing

Contact this candidate