Business Analyst, Software Engineer, Business Continuity

KURT HEGGER

**** ******** ***

O’Fallon, MO *****

636-***-**** (H)

636-***-**** (W)

EDUCATION:

SOUTHERN ILLINOIS UNIVERSITY Edwardsville, IL

Masters of Business Administration (MBA) 1997

BS Management Information Systems 1987

CERTIFICATIONS

Certified Business Continuity Professional (CBCP) (Ret) 2007

PROFESSIONAL EXPERIENCE:

9/98–pres MASTERCARD INTERNATIONAL O’Fallon, MO

Consultant, Implementations (CHIP North America)

Manage the implementations of customer parameters that drive MasterCard Authorization systems for EMV CHIP technology. Coordinate testing and provide support through-out the life cycle of each project request.

Consultant, System Analyst (Emerging Payments)

Partner with Product and Business Owners in defining and documenting technical requirements needed to complete the design, coding, testing and implementation of identified business solutions pertaining to the personal payment platform.

Act as a subject matter expert in providing MoneySend API product guidance to business and/or production support areas. Ensure adherence to an AGILE methodology used to deliver monthly incremental improvements to new/existing systems within Emerging Payments.

Consultant, Business Analysis (Business Process Management - BPM)

Partner with business owners to understand new business opportunities and define business processes. Evaluate business requests to determine feasibility; work with development teams to define alternatives and recommend optimal technical solutions.

Deliver high quality business and technical requirements, utilizing JIRA software, to the development teams for the purpose of completing the design, coding, testing and implementation of identified automated solutions in PEGA. Adhere to an AGILE methodology used to deliver monthly incremental improvements to new/existing systems. Ensure quality of developed technical solutions by performing user acceptance testing against business defined requirements within PEGA. Review SQL queries to ensure that data being pulled/displayed in customer facing GUI represents the correct “set” of data.

Sr. Business Analyst (Global Business Continuity Management)

Conduct meetings and interviews with development areas to build system recovery strategies and timeframes. Ensure these strategies are clearly defined and approved based on business needs. Document program and operating procedures (e.g., schedules, jobs, JCL, data replication) to meet recovery requirements. Coordinate the support applications for access, file transfer, scheduling and monitoring in the recovery operating environment. Document recovery procedures as part of the recovery and business plans and validate that they provide the detailed instructions required to recover and operate the system and/or business. Track issues and action items throughout entire planning process until resolution.

Identify the recovery members needed for each function and include them in the recovery rosters. Ensure that recovery team personnel are trained in the concepts and practices required to execute recovery procedures in all disaster scenarios defined by recovery strategies.

Software Engineer (GTPS - Global File Transfer (GFT) Development)

Responsible for the overall planning and execution of software testing for all releases of GFT (COBOL, DB2, MVS JCL). Other responsibilities included: the development of COBOL, DB2 programs per release; participation in design reviews; provided support to other business areas utilizing GFT software; provided timely problem/status/revision reporting to management.

Software Engineer (GTPS - Stand-In)

Performed role as project manager for “Stand-In” development efforts and application support. Responsibilities included: Setting up/maintaining overall “master” project plan per project; Identifying and assigning tasks; Coordinating efforts with other “impacted” areas within MasterCard; Helping ensure budget compliance; Ensuring compliance to “MasterProject” methodology; Oversee overall project, providing timely problem/status/revision reporting to management.

6/98–9/98 INFORMATION BUILDERS INC. St. Louis, MO

Senior Technical Consultant

Provided technical consulting to United States Postal Service in development of FOCUS on-line reporting system utilizing TABLE, MODIFY and DIALOGUE MGR.

1/96–6/98 FIRST DATA RESOURCES (FDR) St. Louis, MO

Software Engineer (2/97 – 6/98)

Served as Project Lead on SEARS’s conversion project. Provided assistance/mentoring to other analysts on COBRAND team. Performed as “Project Manager” on development efforts utilizing a FDR “homegrown” methodology. Represented COBRAND in the “rewards” re-architecture project.

Senior Software Development Analyst (1/96 – 2/97)

Responsibilities included writing functional requirements and detail designs for the coding, testing, and implementation of batch COBOL systems within COBRAND; provided project estimates to clients, performed as a liaison between the user community and systems groups, and provided primary analytical support for INTERFACE systems.

6/95–1/96 EDWARD JONES St. Louis, MO

Business Analyst

Performed as a consultant between user departments and system group for DEC conversion to client server. Responsible for developing/testing an ELF macro that converted C-CALC spreadsheets to APPLIX.

10/89–6/95 CITICORP MORTGAGE St. Louis, MO

Senior Applications Development Analyst (6/91 – 6/95)

Worked directly with users (including upper management) in the identification of requirements for the development and/or maintenance of new and existing systems written in FOCUS/COBOL/MRCS. Provided technical assistance to end users in development of “ad-hoc” reports written in FOCUS. Functioned as primary support in the creation of “Treasury” FOCUS reporting databases.

Applications Development Analyst (10/89 – 6/91)

Responsible for the conversion of MRCS written systems to FOCUS. Provided sole technical support to Asset Sales Group of Treasury to include: MRCS conversion, development of an on-line reporting system, and timely “ad-hoc” reporting in a very dynamic environment.

7/89–10/89 CREDIT SYSTEMS, INC. St. Louis, MO

Programmer/Analyst

Responsible for the development and maintenance of COBOL financial reporting systems.

7/87–7/89 MCDONNELL DOUGLAS CORP. St. Louis, MO

Associate Business Programmer/Analyst

Responsible for the development and maintenance of batch COBOL and MRCS systems. Provided technical support in MRCS both in production and “ad-hoc” environments. Worked directly with users in development of COBOL/MRCS reports and feeds. Functioned as primary support for COBOL labor/payroll system.

OTHER:

Languages - COBOL, FOCUS, MRCS, CICS (training), C/C++ (training),

MVS/JCL, DB2 SQL, ORACLE SQL/SQLPLUS,

K- SHELL SCRIPTING

Software - Microsoft Office (Word, Excel, Visio some ACCESS), Project Workbench, C-CALC, APPLIX, LDRPS, IBM utilities, JIRA, PEGA

Environments - IBM Mainframe, OS/MVS, TSO/ISPF, Windows,

DOS, UNIX

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