Manager Sales Representative

Russell L. Wojcicki

Seattle, Washington 206-***-**** ****************@*****.***

Professional Experience

Fifteen years technical, hardware and software support specialist with heavy customer contact/interaction.

Managed multiple projects and helpdesk tickets simultaneously.

Exercised initiative and judgment in the performance of assigned duties.

Required to work independently, closest peer based in Portland.

W7, WNT, WXP, Office 2007, Office 2010, Office 365, SCEP, SCCM, 3270, Lotus Notes, Sametime, Jabber, Visio, VPN, Ghost Suite & Adobe Acrobat.

Relevant Work Experience

The Hertz Corporation, Field Systems Specialist, 11/99 – 08/15

Primary Level 2 support for 142 locations in Washington, Oregon and Alaska, onsite and remotely. Provide backup support for three other western states. Coordinate with Hertz locations gathering information required for trouble tickets or scheduled projects.

Worked closely with location management to assess, recommend, plan, install and provide continuing support for Division-wide hardware and software applications.

Provided IT support to corporate locations in Washington with hundreds of devices including many mobile users. In January 2014, area expanded to include Oregon and Alaska.

Performed facility site surveys to determine data and voice requirements.

Assisted field management in the assessment of network needs and the ongoing support of the network infrastructure.

Point of contact for outside facility contractors, cable and telecommunication vendors to resolve issues as needed.

Responded to customers in need of assistance, identify the problem source, apply solutions and resolve problems.

Developed and maintained cooperative working relationships with users, peers, and supervisors.

Installed Cat 5/5e cable as needed. Experienced in cable testing to determine point of failure, or verify good/functional connectivity.

Hands-on experience with HP, IBM (Lenovo) desktops, laptops and printers.

Installation of Cisco network equipment: routers, switches, firewalls and VoIP phones.

The Hertz Corporation, 11/89 – 11/99

Previous positions: Counter Sales Representative; City Training Coordinator; Revenue Management Coordinator; Area Revenue Manager; Pool Fleet/Distribution & Bussing Manager.

Other Experience

The Franklin Homeowners Association, 2001 – 2016.

Re-founding board member, May 2014. Read and researched governing documents, discovered no board as stipulated by Declarations. Organized and held vote of all owners of record. Acting Treasurer. Paid bills. Generated reports as needed. Provided documentation for association tax preparer.

Education

Bachelor of Science in Business, Minor – Computer Science, Oregon State University

Project Management Certificate Program 2010, University of Washington Professional and Continuing Education.

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