Quality Engineer or Quality Improvement Coordinator

Saed "Seth" Haddad

Livonia, MI ***** 248-***-**** ************@*****.***

LinkedIn Profile: https://www.linkedin.com/in/haddadsaed

ENTRY-LEVEL QUALITY ENGINEER/IMPROVEMENT SPECIALIST

Highly skilled and charismatic Quality Improvement specialist with over 8 years of experience triumphantly handling the Quality Control and Quality Assurance processes and inspections of pre-owned refurbished medical devices sent around the world and to internal departments to ensure and exceed customer satisfaction. Intends to complete Master's graduate studies and further develop a career in Quality Engineering. Possesses newly learned ISO 9001 & TS 16949 knowledge and the ability to integrate Lean/Six-sigma methodologies including DMAIC, SPC, 8D problem solving, RCA, ANOVA, QA, MSA, PCA, VSM, FMEA, survey and audit designs and analyses while consistently exceeding expectations. Successful in continuously improving current employer utilizing several key principles and saved costs and valued time for the organization.

ADDITIONAL SKILLS

Minitab (*Quality Trainer Certified), MS Office (Excel, PowerPoint, Word) *53 WPM

Knowledge in APQP processes (FMEA, PPAP, PDCA, Control Plans)

Lean & SPC tools (control charts, histograms, pareto analyses, problem solving tools, 5s, Gage R&R, VSM, etc)

Continuous Improvement, waste reduction and CAPA tactics

Warehouse material handling and supervision

Inspection and standards generation and training

Part compatibility research

Excellent written and verbal communication skills

Team leader and coordinator

Inventory control

High caliber knowledge in flexible endoscopic medical scopes

Intermediate Arabic and Spanish speaking skills

EDUCATION

2015-Present Master of Science in Quality Management

Eastern Michigan University Ypsilanti, MI

Completed 21 credits towards an MS in Quality Management requiring 36 credits

Current GPA: 3.91

2008-2011 Bachelor of Science in Psychology

Wayne State University Detroit, MI

PROFESSIONAL EXPERIENCE

EndocorpUSA Southfield, MI 2006-Present

Quality Inspector Leader (2006-Present)

Performed and exceeded final inspection on used-endoscopy part sales including oversea sales for past 10 years and slashed re-work levels and customer return rate from 30% to 3% by utilizing continuous improvement, problem solving, root-cause analyses and CAPA techniques

Comprehensively trained and directed small team on inspection procedures and methods adhering to process standards and customer expectations

Constituted grading standards for every product based on aesthetics and functionality in response to customer feedback which have been standardized for the previous 6 years

QA/QC Supervisor/Leader (2012-Present)

Coordinated several small team-projects and monitored various operations to optimal performance

Oversaw and delegated 4-5 warehouse quality associates based on company production requirements

Documented sales and return-rate data since 2014 using Microsoft Excel and Minitab, and proactively investigated and corrected observed deviations following an extensive analysis and heavily reduced return rate

Succeeded in the preservation of an organized warehouse of raw and defective unit inventory and work-environment by means of 5S techniques and red-tagging

Thoroughly constructed, administered, and analyzed employee satisfaction surveys and a lean-audit to analyze and improve internal processes and employee morale

Established and improved various standards and inspection procedures while consulting with upper management and persevered in inspector training on said procedures

Service Department Inventory Manager/Supplier (2014-Present)

Employed 5S tactics to generate and manage an inventory room filled with high-caliber, self-inspected Service Department spare parts required for service, repairs and builds of endoscopes

Developed, administered and analyzed satisfaction survey on Service Department inventory processes followed by a Demerit Control Chart and Root-Cause Analysis to further optimize improvements

Persevered in the improvement of Service Department operations by improving efficiency and workflow while concurrently reducing waste and costs

Ensured all service spare parts exceed customer standards with a near-0% defective rate

Catalog Inventory Manager (2011-2014)

Developed catalog inventory and samples of over 4,000 endoscopy parts (>90% of in-stock parts)

Flourishingly executed extensive part/model compatibility research physically and via web-search

Dissected and precisely measured numerous OEM endoscope specifications with the use of calipers

Notable Accomplishments

Slashed product return-rate from 30% to 3% and greatly reduced operational wastes and costs

Accurately and precisely identified over 90% of EndocorpUSA's in-stock parts including a vast amount of compatibilities and developed a Catalog Inventory binder and "Part Samples" room

Significantly improved operations and lead-times in the Parts and Service departments with waste reduction techniques and exceptional quality work on a day-to-day basis

Deservedly earned consistent recognitions for exceeding required performances from management and customers

Maintained a GPA of 3.91 thus far throughout Masters program while exceeding course requirements

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