Management Project Manager
Resume:
Farooq Mohammed
Paramus NJ ***52
********@*****.***
SUMMARY
Solution-driven, technology leader with a strong combination of business and technical experience. Particularly accomplished in bridging the gap between product opportunities and technical expertise to identify opportunities and launch products. Strong hands-on technical background and experience with high volume web site development, eCommerce, search engine optimization (SEO), web services, business intelligence (BI), project management, technology evaluation, custom software development, enterprise software configuration, content management systems, outsourcing, budget management and large scale team leadership. Over 8+years in Project Management/Business Analysis for various technologies including Web based applications, and Client Server applications in financial institutions. Good working knowledge of various Software Development Life Cycle (SDLC) including Agile, RUP and Waterfall. Expert in gathering, analyzing and documenting business and technical requirements for functionality, workflow, business rules, preparing functional specifications, assisting in the development of the technical specifications, use cases, and effectively managing the requirements. Encompass extensive experience in Rational RequisitePro and MS Visio. Possess excellent communication and interpersonal skills along with strong analytical and problem-solving skills, and capable of interfacing with both internal and external stakeholders in facilitating a healthy communication between the client and IT department.
Experienced in managing offshore team and working with mutli cultural teams.
Extensive experience in gathering business requirements.
Extensive project and team management experience covering large and small projects.
Prepared Activity Flow Diagrams to process business requirements.
Experienced in documenting business processes and translating them to functional specifications.
Familiar with Elicitation techniques like interviewing, questionnaires, brainstorming, prototyping, cost/benefit analysis and risk analysis.
Skilled in leading JAD sessions to reduce time spent in moving information between stakeholders and team members.
Conduct dataflow analysis using use cases, dataflow, state, activity, collaboration and class diagrams.
Produce artifacts like the Business Requirement Document and Functional Requirement Document.
Experienced in checking and validating requirements in conjunction with the stakeholders.
Skilled in MS products like Word, Excel, PowerPoint, and Visio.
Excellent problem solving, team building and decision making skills
Strong work ethic, taking ownership of all duties and responsibilities.
Full life cycle System Development experience including Requirements, Analysis/Design, Development/testing, and Implementation.
Conducting Requirement Analysis, Feasibility studies and then organizes review meetings with various Stakeholders and the end users aimed towards finalizing the Software Requirement Specifications.
Expertise in managing change from requirements to release.
TECHNICAL SKILLS
Modeling Tools
Rational Rose, MS Visio, MS Project
Operating Systems
Windows NT/98/2000/XP/Vista/7
Methodologies
Rational Unified Process (RUP), Agile, Waterfall, SDLC
Application Tools
MS Office Suite
Requirement Gathering Tool
Rational Requisite Pro, Enterprise Architect
Tools
Rational Rose, Rational Clear Case, Rational Requisite Pro
Reporting: MS Visio, MS Project
Test Director, Win Runner, Load Runner
Database: Oracle 9i, Oracle DBA, Microsoft Access, MS SQL server
PROFESSIONAL EXPERIENCE
Bowker / ProQuest, New Providence, NJ Dec 10 – Present
Sr.Project Manager
Managed Bowker Product development team, partnering with business leaders driving product growth (20%).
Defined and facilitated product development priorities, establishing product roadmaps.
Directed a team of 35 full-time, local and offshore team members including software development, quality assurance and project management.
Managed an annual budget of $4M ensuring performance within prescribed guidelines.
Resurrected a failing Books in Print product platform by rebuilding the web architecture, improving the search algorithm, upgrading the development team and converting to an Agile development model.
Managed high volume, web services product platform addressing over 2 billion requests per month.
Recalibrated staffing model leveraging onshore & offshore populations for best performance.
Created and launched Intota Assessment, a new library business intelligence product, based upon Oracle’s Business Intelligence platform.
Migrated customer facing applications to a new data center; created and facilitated plans to migrate products and systems to the cloud (Amazon Web Services).
Measured and analyzed product portfolio ensuring high availability and maximum performance.
Facilitated implementation of Agile development process for all product development teams.
Launched major upgrades to the US ISBN Agency’s eCommerce platform (myidentifiers.com), facilitating a 20% increase in sales.
Managed the $12M Publishing Workflow Solutions division at Bowker; led the Sales, Product Management and Market Research teams (in addition to Technology responsibility).
Established strategic priorities and operational focus for US, AUS and UK-based teams.
Managed divestiture of a business group, serving as Transition Manager.
TIAA-CREF North Carolina May 09 – Nov 10
Senior Business Analyst
Managing and coordinating multiple projects, which are in different phases of SDLC. One project is a SQL server upgrade for their AMES (Asset Management and Enterprise Solutions) division. The second project was a desktop application replacement for Advocacy and Oversight. And the third project was to create a consolidated document repository for Policies and Procedures, on their existing intranet SharePoint site. The existing share point site hosts documents regarding Policies and Procedures in their individual departmental sites. The scope of this project is to create a consolidated site for Policies and Procedures and New Law Tracking across the company. Fourth is OFAC EFT and Check feed project, which is a process improvement to meet Audit and Compliance requirement.
Responsibilities:
Responsible for Partnering with clients to gather all requirements to formulate business specifications and translating those into application functionality.
Assist Project Manager in developing design and specification, according to the requirement and information we gathered in JAD interview sessions and other forms of information gathering methods.
First point of contact for the team members for project coordination and technical issues
Consulted and worked with key users to develop new processes and procedures to maintain project goals.
Coordinated and conducted business meetings with Business Intelligence team, DBAs, developers and testers to understand the system under test
Responsible for Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.
Interface with development team to review Use Cases and define more detailed specifications
Created use case diagrams and activity diagrams to view the system from different perspectives.
Conducted review meetings with the development and testing teams to make sure that the functionality of the application meets the expected results and is in sync with the requirements.
Identified important user scenarios from the functional requirements to develop test cases.
Provided clear and concise documentation regarding requirements management plans, functional requirements, and supplemental requirements.
Kept a watchful eye on the changes, involved constant communication with the developers and QA test team, i.e. change management.
Completed time estimates for all technical items, assigned work, monitored developers progress and produced timely status reports for upper management.
CHOICE ONE COMMUNICATIONS Rochester NY Jun 07–Mar 09 Senior. Business Analyst
Choice One Communications is a leading integrated communications provider offering voice and data services to small and medium sized businesses. The focus of the Project was to upgrade Choice One’s IVR system by developing an application in Siebel Call Centre. This system would allow better call tracking and reduce customer response time.
Responsibilities
Responsible for collecting and documenting the business and technical requirements for the Network applications which interface with the OSS/BSS applications.
Scoped, analyzed, designed, tested, implemented a call center IVR/Genesis Voice Platform VoiceXML application to handle customer service calls
Captured and made executive presentations of the issues and risks inherent in as-is process for review by senior management. It included strategic recommendations for process improvements (re-modeling of Call Center) to enhance Member satisfaction leading to Member retention.
Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
Worked in the ETL Procedures and processes. Reconciled disparate master data from distributed systems and synchronized this reliable data with analytical and operational systems using master data management (MDM) solution Siperian MDM Hub.
Effectively served as Team Lead for Performance Measurement Audit and Capacity Tests; responsibilities included creating test cases, scripts, test execution schedule, coordinating data set up, managing resources, creating project task plans.
Created DTS Packages for migration of data between MS SQL Server database and other databases like MS Access, MS Excel and Flat Files.
Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Data Base in Microsoft SharePoint Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
Responsible to conduct Peer Reviews for all the Interface Agreements and the swBRD’s.
Prepared Use cases and activity diagrams for a source system using Enterprise Architecture (EA) tool.
Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
Conducted training for service center users on Oracle HRMS on how to handle various HR transactions including international/ cross business group transfers and contingent worker management functions
Process Owners to identify the scope of project development and key developments/enhancements in the space of SAP HR.
Developed business requirement specification documents, business process models in RUP to document existing and future business processes.
Used MS Office for creating Vision, Use Cases, and Supplementary Specification Documents.
Conducted user interviews, gathered requirements, analyzed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro.
Involved in Customer Relationship Management (CRM) as well as Vendor Selection and Management Process.
Helped pre-sales process with response to RFP and creation of SOW for data warehouse and Data Integration Projects
Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, process and revenue streams
AOL Baltimore, MD Jun 05 – Apr 07 Business Analysis/QA
Advertising.com is AOL’s online marketing division and the project aimed at developing a search engine that would aid in effectively placing advertisements on Yahoo and Google Search Engines and also automatically calculating the bids so as to place the right advertisements in the right slot at the right time of the day.
Responsibilities:
Created use case models and UML diagrams to reflect use case narratives
Acted as liaison between Information Systems group and Business User group
Conducted business requirements, functional and technical walk-through meetings
Adherence to Rational Unified Process (RUP) to define the development life cycle
Developed end-to-end staggered approach for a phased roll-out of the entire application in conjunction with the business desk
High-level functional and gap analysis
Made presentations to business users and other stakeholders outlining system changes and expected benefits.
Assisted project manager in tasks related to project implementation
Worked across all levels of management to track project requirements and ensure compliance in development effort
Identifying, capturing and tracking risks in the Risk Management Database
Involved in white box testing of the java code with developers in the unit testing phase
Documented test plans and test cases and established testing guidelines and procedures for unit and integration testing
Reviewed and evaluated all enhancements before delivery and deployment to ensure its meeting the standard criteria
Key Bank, OH Nov 04 –Apr 05 Business Analyst
Mortgage Fraud Detection Systems (MFDS) is an application that consolidates and centralizes pattern and institutional fraud case management with reporting functions. The primary user for this application is the Mortgage Loan Fraud Investigation Team. Previously, End User Computing (EUC) applications have been used as interim solutions to meet immediate business needs and regulatory reporting requirements. MFDS implementation was a more strategic platform that improved the enterprises ability to manage, measure, mitigate and prevent mortgage fraud and thus minimize financial risk to the organization, its partners, and consumers.
Responsibilities:
Responsible for Gathering Requirements to produce Business and Functional Requirements for the Risk Management Application.
Participated in Meetings with the management team and Audit team.
Participated in Primary and Secondary Research in the Identification of User's Specifications needs.
Prepared and Reviewed Business Requirement Documents and the Technical Specifications.
Ensured that relevant UML diagrams and Tools were used in all requirement documents and deployment e.g. User Requirements, Functional Specifications.
Prepare Use Case Models based on Business Requirement documentation gathered through interaction with users.
Prepared Flow Diagrams in MS Visio.
Conducted JAD/RAD Sessions and GAP Analysis for understanding the workflow.
Managed critical paths and bottlenecks in conjunction with Project Tracking Reports for Senior Management.
Collaborated with IT and QA Teams while analyzing results and managing defect.
Worked closely with the project Manager in planning, coordination and implementing methodology.
PNC Bank Pennsylvania Nov 02 – Oct 04 Business Analyst
Online Electronic banking and bill pay for PNC is a full featured website. The website provides following services: the users to view their account balances, transfer funds to different accounts, manage payments to other financial Institutions by quick pay or recurring payments, view the most recent transactions, view the transaction history of checking and saving accounts, send and receive messages, loan transactions, online bill pay, Credit cards, change user information, order checks, order brochures and also worked on Data reconciliation. I was involved in the Online Banking and Bill Pay portal and acted as a liaison between the business team, developers, and testers throughout the SDLC phase.
Responsibilities:
Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
Responsible for daily status meeting to discuss development plans, quality assurance test plans, and user documentation with developers, users, and the product management
Designed use-cases and use-case models to further refine the requirements and understand the business processes.
Helped the business to articulate and prioritize their ideas, and created Use Case Models to communicate those ideas to the developers
Participated in the design, code and test plan walk through with the development and design team members
Developed checklists to Verify and ensure that the functional specifications, use cases, and UI specifications documents are written in line with the guidelines as specified by the client, and that the quality standards as specified
Coordinated with different agencies in tracking the progress of the software development and resolving the issues and worked with the UI team to create the User Interface Mock-ups to be presented to the Business
Worked with the QA team to analyze Test Plans and write Test Standards and Procedures to be used in the development.
Conducted presentations to the management and training workshops.
Education
Master’s Information System - 1999
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