Customer Service Representative
Resume:
Christina R. Gipson
Kansas City, MO 64114
*********@*****.***
Objective:
Challenging position in Administrative/Secretarial Services where my
clerical and customer
relations experience can be fully utilized to improve customer
satisfaction and enhance the
company brand name.
CVS Caremark November 2015 – April 2016
Assist members with prescription benefits through Aetna
Maintain medication changes in coverages
Contact pharmacies as well as doctors offices for claim information
Educate members on how there benefits are handled and changes that may come about based on medications.
Foot Locker January 2015- May 2016
Stock and restock shoes
Greet customers
Cash wrap
Assist with audits that may occur at the store periodically
Make sure all merchandise is properly priced or marked down regularly
Make sure all customers have a great in store experience and
also provide the best knowledge on products that are sold in our
stores
Synchrony Financial October 2014- June 2015
Take incoming calls in regards to credit card accounts.
Take payments
Speak with both the customer and store associates in regards
to rewards points for credit cards
E-Finance Support November 2011-April 2012
Customer Service Representative
Assistant customers with finishing applications for pay day
loan online.
Complete bank and job verification process in order for loan
approvals.
Send out as well as receive emails in regards to questions
or concerns about status of loan process as well as verification
problems.
AMG Services April 2012- September 2012
Customer Service Representative
Take inbound and outbound calls for online loan company (United Cash
Loans).
Assist customers with filling out the application for the loan they
applied for.
Make changes to applications.
Work alongside with marketing companies and theirexisting customers that
have applied on marketing websites such as Money Mutual.
Showing Time
Real Estate Appointment Setter January 2011- Present
Inbound Appointment Setter For Real Estate
Answer high volume inbound calls from Real Estate agents.
Make changes to listings
Make phone calls to home owners and to other showing /listing agents
to schedule
and reschedule appointments
Vince Carter’s
Hostess April 2010-August 2010
Greets and welcome guests
Take phone calls
Sell small souvenirs.
Maintain room availability in the restaurant.
United States Air Force June 2008-August 2009
Knowledge Operator Specialist
Develop spreadsheets for over 200 people for health and awareness in
squadrons.
Specialized in Microsoft Excel, Powerpoint, Sharepoint, Outlook, and
also Word.
Supplied information to callers and recorded messages.
Data Entry
Answered large amounts of inbound calls and made numerous outbound calls.
Send emails to Flight commanders and entire squadrons about any events and
other important things upcoming in the squadron.
Forever XXI March 2006-May 2008
Sales Associate
Maintain store cleanliness.
Great and assist customers.
Answer phones and take messages.
Supply valuable assistance and customer service to all.
Place apparel in designated areas of the store.
Areas of Expertise:
Customer Service Management
Teambuilding & Training
Client Support
Customer Satisfaction
Sharepoint
Knowledge of Microsoft Tools
Word
Excel
PowerPoint
Outlook
References available upon request
Contact this candidate