Microsoft Office Active Directory
Resume:
JAMES BUTARI C.N.A.
*******@***.***
Certifications:
Certification: CNA,
Certification: GXP, GMP, GLP For Preclinical IT
Certification: Dell Installer, Dell Team Lead
Certification: HP Installer, Small Project Manager
HP-September 2010 to Present
TITLE: HP Specialist for SunGard Availability Services
September 2010 to Present:
Senior Desktop Support provided daily hardware and software support for an end user base of over 800 covering Philadelphia, PA, Nashville Tennessee, Charlotte North Carolina Houston and Irving Texas and other areas on the east coast of the United States . Main hardware supported is HP laptops, and desktops. Also supported Dell laptops. Software supported Microsoft Office 2010, Microsoft office 2016, SharePoint, MS Ofiice 365, RSA,Lotus Notes 8.5.2. In supporting the remote End users used the WebEx software, Dame Ware. Gained experience the use of Epolicy Orchester 5.3 from McAffee. Was trained in the use of SunGardAS Active Directory assistance program called Actives Roles which was created by QuestOne. Which is a Menu driven system to handle Active Directory taks.
In addition to regular duties was involved in 3 large scale equipment imaging and deployment projects and 3 smaller scale deployments.
Main hardware supported is HP laptops, and desktops. Dell laptops, Mac Probooks, Mac Air.
Software supported is Microsoft Office 2010, Microsoft Office 2016, Office 365, Lotus Notes 8.5.2.,RSA SECURITY SOFTWARE, Symantec management Console, MCAfee E Policy Orchestrator, ServiceNow, JAMF Software server for Mac products, Altiris Inventory control, Symantec Management Console, WebEx software, and DameWare.
Contracto Special Project Manager.: March 2010 to September 2010
Client: Bryn Mawr Trust Company
Purpose: assisting to the merger of First Keystone Bank
Daily Duties:
Small Project assisting Bryn Marr in timing and set up the First Keystone side of the merger meeting the dead lines that were set up. Assisting with the below
Reports to Create and Review
oSpam
oT.O.S.S. Reports <4 different reports.>
oCreate IBS, Carne Reports, and Teller Error correction reports
oRun general ledger reports weekly
oDo Month end SOX reporting for First Keystone Bank
oRecord overnight server backup tapes on logs; Backup done by using Symantec Backup
oRun back up on Main Business Servers, Run reports for Active Directory using special program called ADManager
Desktop Work
oHandle routine issues which are logged via my telephone extension
oUtilize remote tools to assist users in the branch offices
oProvide support for VP and CEO levels of both First Keystone Bank and Bryn Mawr Trust
oSet up and support banking applications for branches and operations office
Network
oSet up new users in Active Directory
oAssign users to correct groups and access levels
oAssist in setup and configuration of network switches and servers
CDI Contractors, LLC 06/09 to 08/09
Assisted in deployment of new equipment in a school district in NJ. This included unboxing and setup of monitors, handling of paperwork and team management.
Virtua Health- Computer Hardware 08/09 to 09/09
Did re-imaging of computers for a major Hospital in the tri state area. Also handled special images for specialty equipment and the computers that ran them
Insource Contract Services, LLC- New Jersey School District 05/09 to 09/09
Assisted in a short term project of setting up over 900 computers in a school district in the State of NJ. Removal of old equipment and the set up and install of the new equipment
These site were schools on bases of US Navy, Fort Dix- Acted as team lead.
Federal Reserve Bank of Philadelphia 08/08 - 12/08
Support
Provided first and second level phone support for user base of 700. Including handling the Federal Reserve VIP users. Support of Lotus Notes 7, Outlook 2007, Active Directory, Priority software. Also support of MS Office 2003. Handled High priority tickets as needed.
Basic hardware support for laptops (HP and Dell), desktops, Dell Printers, and Blackberry support (synching and email accounts).
Trained in first level support of Office 2007, Word, Excel, PowerPoint. Closure rate of over 50% on First contact.
Tools used: SMS, Remedy 7, Lotus Administration, Lotus Notes Password recovery system, Lotus
Notes Password clearing. Active Directory, SMS Basic tool set.
NATIONWIDE INSURANCE 11/07 – 07/08
Desktop support level 2
Provide level 2 support for an end user base of approximately 500 and over 400 out of office agents and support staff using HP Service Center 6.2 and Peregrine Service Center. Novell and Windows network environments. Configuring Oracle 8 clients and supported all users in Lotus Notes and Database according to a specific set of parameters. Was able to use AD in many situations in project and troubleshooting work.
Worked on Special Projects as needed. Remote support given to remote offices using Novell tools and special remote access servers. Special projects included proper surplus removal, deployments of new laptops and new computers. Daily activities included software installs, printer trouble shooting basic network troubleshooting.
GLAXOSMITHKLINE 05/06 - 10/07
Project specialist
This large scale project consisted of several steps and processes. First stage, initial Lab surveys which created an inventory of laboratory computers, their location, OS, software, Network jack assignment, instrument owners, and lab contacts. The Second stage is coordinating of SCS Network OPS personal, scientists, and lab availability. If necessary, Static IP requests forms were filled out and recorded and followed up upon. As each computer/instruments were changed over to the new network and then tested for connectivity. In the cases of issues, concerning software and the change over calls to vendors was handled by members to the team and me. Other non –standard system are handled in the same manner. O/S systems used by GSK are Windows XP professional, UNIX, Windows NT, Windows servers 2003, Windows NT server. Software used is Microsoft Office, Lotus Notes and Oracle Database software. Configuration was set to company standards. Vendors used by GSK are Odyssey, Beechman, Agilnet Opera, Lacie HP.
The major part of this project is the coordination of the end-users, the use of SCS personnel Department Heads of R @ D to reduce the impact of the changeover. Trouble shooting was required in many cases. Top priority was to be sure that the end-user had network connectivity and all software related to his research was working correctly.
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