Project Management

Sergio B. Bernal Osornio, PMP & MBA

E-mail: ************@*****.***

Contact Numbers: +1-317-***-**** (Mobile)

+52-1-33-1116-8054 (Mobile)

Spanish 100% English 100%

BS Computer Engineering Master Business Administration PMP Certified

Universidad Autónoma de Guadalajara UNIVA PMI

1985 to 1989 1996 to 1998 June 2015

Achievements Working in the direction of projects with different vendors and Companies like Siemens, Motorola, Pegaso PCS, GIO Comunicaciones, Ericsson, Nokia, Huawei, IT Technologies, Tiempo Development and SBO Solutions.

Technologies: Analog, TDMA, CDMA, GSM, UMTS, LTE, VoLTE, PCS, iDEN, Voice Mail, Messaging, Pre-Paid, Oracle, SQL, Sharepoint, Java, .Net, C/C++, Small Cells, Etc.

Job synopsis:

Directing, planning, executing, operating, and finalizing the programs (comprising different projects in design, engineering and construction) according to strict deadlines and within the approved budget. This includes acquiring resources and coordinating the efforts of the client's team members and third-party contractors or consultants in order to deliver projects according to plan. Defining the projects objectives and being led to deliver the projects on an end-to-end basis besides oversee quality control throughout its life cycle (PMI, Scrum/Agile/Waterfall).

Role and Responsibilities:

Direct and manage the project development from beginning to end.

Managing the profit & loss, job cost, cash flow, contract deliverables, and increase asset yield for telecommunications projects.

Procurement and Contract Management.

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

Develop full-scale project plans and associated communications documents.

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

Liaise with project stakeholders on an ongoing basis.

Estimate the resources and participants needed to achieve project goals.

Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

Where required, negotiate with other department managers for the acquisition of required personnel from within the company.

Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.

Set and continually manage project expectations with team members and other stakeholders.

Delegate tasks and responsibilities to appropriate personnel.

Identify and resolve issues and conflicts within the project team.

Identify and manage project dependencies and critical path.

Plan and schedule project timelines and milestones using appropriate tools.

Track project milestones and deliverables.

Develop and deliver progress reports, proposals, requirements documentation, and presentations.

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

Manage changes in project scope, identify potential crises, and devise contingency plans.

Define project success criteria and disseminate them to involved parties throughout project life cycle.

Monitoring and controlling MLA/SLA requirements.

Managing teams of Project Managers, Construction Managers and Project Coordinators including hiring, terminations, performance reviews, training, rewards and recognition, and scheduling.

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Build, develop, and grow any business relationships vital to the success of the project.

(01/2015-Present) SBO Solutions (Costa Rica, Mexico & USA) Program Project Manager

Overseeing all day-to-day IT and wireless cellular activities, so as Small Cell solutions deployments of business projects, keeping a birds-eye view of the program operations from launching to finish, monitoring and reporting on progress throughout the process.

Responsible for maintaining the operational integrity, stability, security, and efficiency of costumer network environments and services provided by 3rd parties. Primary objectives include overseeing the day to day sales, technical support and maintenance activities and management of the technical operational support staff to ensure ongoing operations are supporting network functions in accordance to defined service level agreements. Evaluate simple and complex implementation environments to troubleshoot any number of problems impacting customer systems. Oversees all technology maintenance routines in order to ensure technology services remain functional and uninterruptable to clients.

(01/2016-04/2016) Tiempo Development (USA) Program Manager - Contractor by RHC

Overseeing all day-to-day IT activities/projects for the Agile Nearshore Software Development Services across USA: software development, mobile application, architecture and design, product definition, software deployment and support, big data analytics, healthcare and financial solutions. Development technologies like: Microsoft, Java, LAMP, and mobile applications.

(06/2011-01/2015) Ericsson (USA) Project Manager II - Contractor by Multipoint Wireless

AT&T - GSM/UMTS/LTE/VoLTE (NodeB, eNodeB, BTS, DAS, COWs, New Site Builds) Network Rollout Implementation and expansion at North East Region (Virginia & West Virginia). Managing the project towards its goal in terms of scope, time, costs, and quality. This includes monitoring and controlling project progress and deliveries, and focusing on the needs and priorities of the customer and other important project stakeholders; improving profitability and customer satisfaction by managing medium projects, or elements of a larger, complex projects working with RF engineering, Software development teams, Sales, Account Managers, Operations, Engineering, Construction and Product Managers, Implementation managers, delivery organizations and external customers. Ensures compliance with all guidelines under the Project Management Office Change Management activities. Use of Ericsson tools like: PROPS-C, SAP, Clarity, Continuus, MORE, Site handler, EF&I reports, Agency Handler and Q-track; and identifying scope creep to the Ericsson CPM. ASP process adherence, compliance and deliverables.

Coordinating Equipment deployment with Service Providers and any other disciplines that interface with the Customer Network facilities, central office or Cell site properties and access.

Directing or completing market level Equipment deployment activities including, but not limited to the following:

Site Survey BOM required Coordination of:

- Dimensioning Engineering documentation

- Implementation engineering documentation

- Software development

- Integration Engineering and Data Translation documentation

- CIQ information: ATND, STND, RND, TND, RFDS

- E911call testing/PSAP testing

- Coordination and submittal of SOW/MOP documents

- Coordination of installation and integration resources

Managing all request and changes to Data translation scripts

Identifying and managing all work required to complete and acquire NTP hand off to services integration team.

Network equipment deployment problem solving encountered by the Service Providers.

Ensuring that the agreed implementation schedules and guidelines are followed and enforced.

Submitting regular daily/weekly/monthly progress data to the CPM or IM3.

Attending internal coordination and progress meetings, providing updates as needed.

Ensuring that quality of the Service Providers work is within Ericsson standards.

Maintaining a good working relationship with the Customers representatives and all disciplines involved in the project.

Coordinating activities and ensure that all disciplines directly involved in the project are in line with the Project goals and objectives.

Ensuring proper records are maintained for all Equipment deployment.

Maintaining all project milestone data in Continuus, O&M of IM+ tool and EMAS V2

(01/2011-04/2011) Prithvi Information Solutions (USA) Project Manager

Managing a team of installers, technicians, testers and engineers for the AT&T GSM/UMTS/LTE (NodeB, eNodeB, BTS, DAS, COWs) Network Implementation and expansion at Indianapolis area, doing the engineering, construction, Installation, commissioning, integrating, testing and maintenance of Ericsson RBS 3206, 3106, 3418 and 3518 equipment family. Troubleshooting and helping engineers during integration and testing. Interfacing with customer (Ericsson/AT&T) and send daily reports and participate in weekly meetings Keeping track of P&L and working within the allotted budget. Keeping track of all change orders and site completed list and create tracker for billing customer, Keeping track of inventory and tools. Being the single point of contact for all escalation and resolutions, tracking and reporting team hours and expenses on a weekly basis and managing project budget, determining appropriate revenue recognition, ensures timely and accurate invoicing and monitors receivables for project. Understanding revenue models, prepare P/L and cost-to-completion projections and makes decisions accordingly. Facilitates team and client meetings effectively. Hold regular status meetings with project team and clients. Inspires coworkers to attain goals and pursue excellence. Consistently acknowledges and appreciates each team member's contributions, motivates the team to work together in the most efficient manner. Facilities operation and admnistration.

(09/2009-12/2010) SBO Solutions (Costa Rica) General Director

Startup Company. Provider of Civil work (Permitting, Design, Engineering and Construction Management) and GSM/UMTS/CDMA/SDH/PDH network rollout services for civil, IT and cellular operators in Costa Rica. Consulting and training in the engineering, software development, construction and implementation procedures in the cellular and It areas, preparing SOW and BID proposals, site acquisition, leasing, landlord negotiations, site surveys, site construction/engineering designs and construction permits. Monitoring and controlling MLA/SLA requirements, sales, procurement, contract management and managing teams of Project Managers, Construction Managers and Project Coordinators, including hiring, terminations, performance reviews, training, rewards and recognition, and scheduling. Managing the profit & loss, job cost, cash flow, contract deliverables, and increase asset yield for telecommunications projects. Facilities operation and administration.

(04/2009-08/2009) IT Technologies (Costa Rica) General Manager

Startup Company. CDMA/UMTS/SDH/PDH Telecom Implementation Projects Direction, creation & startup Rollout implementation for the UMTS (3G) startup Network as a partner for Huawei of Costa Rica; performing TSS, Site Engineering, Civil Work (Construction Management), Delivery of equipment (Logistics), Telecom Implementation, MW Installation and Alignment, TI & MW Commissioning, Troubleshooting, Acceptance Test Procedures (ATP), Quality control, Site Documentation Management, Software Development Management, and additional work management, keeping good relations with customer (Huawei/ICE) and subcontractors, arrange daily work within guidelines and instructions, daily reports of advance of the project to completion, lead and drive the project strongly to right direction. People management and face to face customer relationship. Monitoring and controlling MLA/SLA requirements, sales, procurement, contract management and managing teams of Project Managers, Construction Managers and Project Coordinators including hiring, terminations, performance reviews, training, rewards and recognition, and scheduling. Managing the profit & loss, job cost, cash flow, contract deliverables, and increase asset yield for telecommunications projects.

Keep control of all financial and accountable issues getting an average operation profit of 45%, creation of the administration, operation and logistic departments; facilities operation and administration.

(01/2006-02/2009) Nokia (Mexico & Venezuela) Rollout Project Manager - Contractor by Networkers International and MSI

Program Management of GSM/UMTS Telecom Implementation and GSM Network Expansions Regional Project Management in Mexico and Venezuela for Project Direction and the Rollout implementation for the new GSM sites and GSM site expansions, and UMTS startup Network; performing Site Acquisitions, Leasing contract negotiations, landlord negotiations, Permitting, TSS, TSSR, Site Engineering, RF Planning & Optimization, Civil Work (Construction Management), Delivery of equipment (Logistics), TI, MW (SDH-PDH), Commissioning, Troubleshooting, KPI s Reports & Management, Acceptance, Quality control, Site Documentation Management, and additional work management, keeping good relations with customer (Telefonica) and partners, arrange daily work within guidelines and instructions, daily reports of advance of the project to completion, lead and drive the project strongly to right direction. E-PM, E-Tracker. People management and face to face customer relationship.

(01/2005-12/2005) Ericsson (Mexico) RF Network Design & Optimization Engineer - Contractor by Dataworkforce

Network Design & Audit, Site Acquisition planning & process Doing RF Planning, Optimization, Design and Site Audit for Telcel Region 7 (Puebla) in Mexico country, defining the site acquisition search area for GSM coverage and expansions, doing site survey and proposals, site audits, site acquisition, landlord negotiations, leasing contract negotiations, Monitoring KPI s, KPI s Reports & Management, network design and optimization, frequency planning and site Documentation Management; working beside others departments like operations, quality, installations, civil works, marketing and sales to improve a better coverage and services with new GSM Ericsson sites. Also mentor of the Jr. RF engineers so as the training program for them and development. People management and face to face customer relationship.

(03/2004-10/2004) Ericsson (Guatemala) Project Manager - Contractor by Manpower

Project Direction of GSM Systems (Ericsson) in Guatemala, Honduras, El Salvador and Paraguay; Rollout Scheduling for Engineering, RF Network Design (Planning & Optimization), Procurement, Contract Management, Transmission SDH & PDH, Civil Work (Construction Management), RBS Implementation, CORE, Installation & Optimization, 4 MSC, 8 BSC, 713 BTS and 3rd party equipment (Voice Mail Services, SMS, Pre-Paid, BSS/OSS, EMM, EMA, Etc.), Hardware & Software Installations and Upgrades; Coordination with Staff and Management Personnel; Contractors and Customers Meetings; Working beside the Program Manager and Country Project Managers developing Summary Standards Reports in a Daily & Weekly basis to keep tracking all the projects day by day; Statistical Performance Reports, Information (Public and Confidential) and Data Base Management; KPI s Reports & Management, Presentations & Graphs Reports; RF Engineering Changes Request Control and Documentation Management; Requisitions and Purchase Orders Management(SAP-MUS), Administration Procedures Control and Development. Also mentor for new engineers. People management and face to face customer relationship.

(03/2003-12/2003) Nokia (Mexico) RF Engineer - Contractor by Networkers International

Doing the Supervision of installations, commissioning, integration and optimization of Nokia BTS (GSM 1900) project for Region 5 in Mexico Country for Telefonica; Working together with the network design area in order to improve the best network performance and operation, this role required also the process to get the resources, recruitment of engineers, tools and making a program accordingly the logistic area to create milestones that match the entire process of the project. Part of the project included make a training program for the new engineers and customer staff in order to have a job development plan for them. Other areas involved were sales, marketing, transmission, civil work and CORE.

(07/2000-12/2004) GIO Comunicaciones (Mexico) General Manager

Administration, Sales, Operation and Direction of a Cellular Distribution Retail Company (Analog, TDMA, GSM, PCS and iDEN) for Telcel, Telefonica, Unefon and Nextel. Distribution of SKY TV Satellite Systems; Maintenance and Repair of Computer equipment. Rollout Implementation and Installation of IT/TI Networks in South-America (Hardware & Software Installation, Upgrades, TCP/IP Configuration, Operation & Maintenance, Etc.). Facilities administration and operation.

(09/1998-06/2000) Pegaso PCS (Mexico) Senior Operations Manager

Managing and Maintenance of the Switch, Voice Mail System, Pre-Paid System (Billing) and RF Operations, and Operations personnel and Sub - contractors, project direction and program management and budgeting. Site planning, site acquisition, zoning, landlord negotiations, leasing, site engineering, site construction permitting, RF Planning & Optimization, construction, installation, implementation and optimization of wireless digital network systems and systems additions (Cellular, CDMA, PCS, IS95, LAN, WAN, Fiber Optic, Voice Mail Services, SMS s, Pre-Paid, Billing). KPI s & Statistic control for process, traffic and coverage. Oversee all contract management, vendor and customer relations, scheduling, and coordination of all operations groups and support activities to client. Communicate system and design issues, and the systems impact of those issues to the customer, sales, marketing and operations personnel.

Establishing all the Guadalajara market rollout network integration & implementation, coordinating and controlling the project having in charge the supervision of contractors doing site audits, site acquisitions, landlord negotiations, leasing, site construction permits, line of sign verifications, RF network design, RF Planning & Optimization, RF drive testing, Network Topology, Switch Translations, Fiber Optic network design, and MW network design (SDH, PDH), also, doing the coordination and program management of the installation, optimization and launch of all the equipment's (S12, Voice Mail Services, SMS s, BSC, PCM, MW, Billing, Call Center, GPS and PC s), including commissioning and ATP's. Interview and hire the switch & RF technicians, schedule for training them and shift scheduling (7x24). Operation of the switch network, keeping the integrity and best performance of the S12 Alcatel switch, Ericsson BSC, Fiber Optic Network and 3519e BTS' .

(10/1991-09/1998) Motorola (Mexico, USA & South America) Program Manager

Provide dedicated field and system operations services to support the infrastructure customer in network and business operations. Lead for the project direction, Supervisory of people and for the rollout project & program management, engineering, planning, construction, installation and optimization of cellular fixed network, RF design (Engineering, planning, optimization, KPI s Control, drive testing, audit), Site Documentation Management, Software development management, systems and systems additions (Analog, CDMA, TDMA, GSM, PCS, WiLL, LAN, WAN, iDEN, Billing, Call Center). Oversee some procurement and contract management, vendor and customer relations, scheduling, and coordination of all Cellular Infrastructure Group departments and support activities to client.

In charge of Engineers and contractors, developing quotes, proposal and pricing, also doing the engineering of RF & Switch systems design, frequency planning & network topology, maintenance, support, installation, optimization, RF, planning, RF Optimization, RF drive testing, program & project management, launch and business operations of wireless networks (Analog, CDMA, TDMA, PCS, GSM, WiLL, LAN, WAN, iDEN, PC s), software upgrades, RMA administration, statistic control for process, traffic and coverage, and support to customers, call center and sales department of several markets in different countries, including All Mexico country.

(07/1990-09/1991) Siemens (Mexico) Project Leader

Doing the project management software deployment of the next Information Technology: Data bases, Human Resources, Production, Sales, Purchase Orders, Materials, Accounting, Auditory, Computer Systems, Programming and Inventory. Lead of the operations room & LAN system. Supervision of operations personnel and programmers.

(07/1988-06/1990) Banca Serfin (Bank) Telecommunications Engineer

(07/1985-06/1988) Universidad Autonoma de Guadalajara Library Assistance

07/1982-06/1985) Universidad Autonoma de Guadalajara Graphics Designer

Competencies:

Multicultural adaptation environment (USA, Mexico, Latin America)

Management of Personnel and Subcontractor Management.

Program, Project & Quality Management (Turn Key). Nokia, Motorola, Ericsson, Huawei, Nortel.

Rollout Network Implementation and Project Direction

Documentation Management.

Software deployment management.

System & RF Engineering (Analog, CDMA, TDMA, UMTS, GSM, iDEN, LTE)

RF Network Planning & Optimization for Nokia, Ericsson, Motorola and Nortel.

BTS Implementation (Roll Out), Nokia, Motorola, Huawei and Ericsson.

KPI s Management

Site Acquisition Management (Planning, Control, Procedures, Leasing, Landlord Negotiations)

Construction Management (Site Engineering, Permitting)

Switch Translations.

IT Network Administration (Base Station, Switch, BSS, Voice Mail, Messaging, MW, Pre-Paid)

Budget and Cost Control Administration.

Request Material Administration (RMA).

Purchase Orders (P.O.)

Logistic Coordination Skill for Large Scale Projects.

Customer Satisfaction Oriented.

Ability to Continuously Learn About Current & New Technology, Products & Customers.

Ability to Independently Select & Apply Standard Engineering Techniques in the Projects.

Excellent Personal Communications and Organizational Skills.

Analytical Mind.

Work under Pressure.

Successfully work with other channel team members as necessary to ensure sustained company and customer satisfaction.

Highly Motivated and Tenacious.

Specific knowledge:

Switches Motorola-DSC EMX 2500 & 5000, EMX 100+/250/500

Motorola LD&HDII cell sites / SC Products Family (BTS, CBSC)

Huawei Node B and MW / TMC / RTN

Small Cell Solutions

IB-Wave

Siterra

PC s, Unix, C++, SQL, Oracle, Windows (95, 98, 2000, ME, NT, XP, Vista, 7,8), HP 3000

Microwave Design, PathLoss

Qualcomm BSC & BTS,

Ericsson MSN, RNC, BSC & BTS (RBS, DAS) / TN and Mini Link

Ericsson products: AXE 501, AXE 810 3G UMTS, Power PDU, EPDU. BTS 2100 series, UMTS Node B 3000 series cabinets, BBU power, DUW 6000 series, DUL 6000 series.

Ericsson Tools: PROPS-C, SAP, Clarity, Continuus, MORE, Site Handler, EF&I, Agency Handler, IM+

E911call testing/PSAP testing

Nokia BSC & BTS / NSN Flexipacket / NSN SRAL-XD, Tools: EPM, E-Tracker

Switch Alcatel S12 AND WiLL Systems

Comverse Voice Mail Trilogue Infinity and Prepaid System LSH-PCM

Internet, Hubs, Telecommunications, Networks

RF Drive testing, MapInfo, Planet, Frequency planning and optimization

Qualcomm MDM & QED, Cellular Design, TEMS, TCP, Wizard

MS Project, MS Office (Power Point, Excel-VLookup functions, and Pivot tables, Word, Access, Outlook, Etc.), SAP R/3, Sharepoint

Remedy, Communications Protocols, Data & TCP/IP, ATM, SS7

Inventory Control, Custom (Traffic), TQM, JIT, MRP

Satellite TV Digital Systems

sales and Telemarketing

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