Customer Service Project Manager
Resume:
LUCY PICCIRILLO
Brampton, ON L*P 1P4
*********@*****.***
Objective: To obtain and gain a challenging and fulfilling position that will continue personal and professional growth and advancement.
Summary of Qualifications
15 years of work experience in an insurance environment.
Strong computer skills; proficient in Microsoft Word, Excel, Outlook and Internet
Demonstrates punctuality and professionalism
Pleasant and patient telephone conduct
Ability to prioritize work and meet deadlines
Excellent communication skills
Ability to work independently and as part of a team
Exhibit judgment and discretion
Loyal, honest and hard working individual, fast learner, motivated to learn and excel
Professional Work Experience
Customer Care Representative 2014 – 2015
Winmar Property Restorations, Toronto/Brampton, ON
Liaison between the Insurance Company, Insured and Project Manager
Respond to all calls by days’ end
Upload Photos on XA, CR and Z drive
Upload Photos, Inspection Reports and Authorization forms to EME files
Upload Post Tear Out Photos and Inspection Reports to all General files
Sit with PM on office day with print out from XA for file status. PM to hand to GM weekly.
Invoice files utilizing Quickbooks Software
Call/email trades on behalf of PM as requested
Process file when go ahead given – scope and authorization form to client. Collect deductible when necessary.
Process files for production after authorization form received from customer for PM.
Print out current estimate, trades quotes etc.
Book appointments on behalf of PM.
Communicates with executive, administrative and line management personnel to gather or convey relevant information.
CC PM on every email sent.
Communicate with the PM if a task was not completed as requested.
Pending files need to be addressed on a weekly basis or when able to do so.
Communicate to the PM on every note that comes into the company, assist PM to complete and answer notes a timely fashion.
Handle all administrative overflow on a daily basis
Assist other departments with their overflow of work
Assist administrative department with staff is away, on vacation or sick
Assist management with any requests that they might have
Photocopy, Scan and Email documents as required
Property Claims Adjuster 2008 – 2013
Crawford & Company (Canada) Inc. Mississauga, ON
Handle Property residential losses (Ontario)
Full Handle Atlantic property losses. (Field adjuster handles loss, control adjuster on claim)
Day-to-day interaction with customers, vendors, and other adjusters
Authority threshold on claims is $65,000.00
Carry file count in the range of 100 Desk Claims
First point of contact with all parties involved in the claim and control the file direction
Work on various software programs simultaneously, e.g. Xactanalysis, CMS, Outlook, on a daily basis
Have been recognized by management, and insured’s for excellent work/outstanding customer service. Letters received from CEO commending a great job.
Secretary/Receptionist 2000 – 2008
McLarens Canada, International Loss Adjusters & Surveyors, Mississauga, ON
Responded to incoming calls/faxes, as well as culling incoming/outgoing mail
Responsible for all claim inquiry calls for taxi policies
Provided reception and secretarial support to management
Maintain office filing system
Create and maintain taxi claims
Open AB/BI sub files as required
General office maintenance
Created, entered and reviewed new claims and files for insurance adjusters
Prepared correspondence as required
Member of the organizing team for events as required
Prepared daily and monthly bank reconciliations and maintained monthly bank statements for accounts
Education & Training
CIP Designation Humber College/Employer 2013
Courses Completed to Date
Principles & Practices
Automobile Insurance
Introduction to Personal Lines
Essentials of Loss Adjusting
Bodily Injury
Property
Business Management Humber College 1998
Office Legal Administration George Brown College 1996
High School Father John Redmond 1994
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