Customer Service Representative

MAGALY RAVELO

*** ****** ******

Paterson, NJ ***24

H: 973-***-****

*************@*****.***

PROFILE:

Professional corporate offering strong & excellent organizational and customer service skills, detail-oriented, goal-setter/achiever, honest and trustworthy.

PROFESSIONAL EXPERIENCE:

BENJAMIN MOORE & COMPANY, Montvale, NJ, November 2015- April 2016

AP Assistance

• File all accounts payables documents in alphabetical order

• Operate office equipment, print, copy and electronic scanning and indexing of invoices

Into the SAP and On Base systems

• Mail out A/P checks to USA/CAD weekly

• Matching checks to invoices for payment

• Scan all invoices into Master Vendor file for audit and company backup

• Assist with special projects for Accounts Payable as needed per upper management

TDC USA INC, Fairfield, NJ, May 2015- August 2015

Customer Service / Clerical Assistant

• Open the mail- Scan the checks and post them in the system

• Faxing- Filing

• Order Entry

UNITED ARAB SHIPPING COMPANY, Cranford, NJ, January 2011 – October 2014

Import Customer Service Representative

Manifest Clean up – update customer information with correct data

Update payment information per A/N Remarks for shipment release

Update I.T. # on required Intermodal moves

Invoice bill of ladings that are collect status - this is issued after A/N have been sent to the customer

MCN for amendments to manifest

Issue Delivery Order, Demurrage/Storage Invoicing

Input the HBL in the manifest

Check cross gate for telex releases

HANJIN SHIPPING COMPANY LTD, Paramus, NJ, February 1998 – December 2009

Accounting Coordinator

Oversaw month-end closing process and prepared financial statements

Assisted in financial reporting of foreign sub-companies

Specialized in New Information System to coordinate receivables and other accounting functions

Assessed current processes and advised management on upgrading and training requirements

Prepared monthly accounting activity report, analysis of balance sheet accounts, and bank reconciliation

Coordinated with AP and AR staff on month-end and year-end closes

Performed monthly and quarterly detailed analysis of selected balance sheet line items

Account reconciliation, finance manual updates, corrective actions to audit, and reported monthly to functional area controllers and Accounting Director

LONG BEACH, Oradell, NJ, September 1995 – December 1997

Customer Service Coordinator

Analyzed/evaluated financial statements to determine credit to new customers

Researched and resolved outstanding customer charge backs and determine their legitimacy

Full control and approval of customer credit

Reviewed statements of existing customers to determine risk

EDUCATION:

Data Processing Certificate - Electronic Computer Programming Institute, Paterson, NJ

SKILLS:

Proficiency in Word, Excel, SAP, Outlook, Bi- Lingual English/Spanish

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