Customer Service Administrative Assistant

Sarah A Sullivan

*****.************@*****.***

Administrative Professional

Career Summary:

Skillful, educated and dedicated administrative professional with experience in both private, nonprofit and government sectors

Excellent organizational, assessment and solutions skills

Strong communications skills; capable of researching, developing and completing projects within designated time frames

Possess sound judgment and exemplary ability to manage multiple demands simultaneously

Expertise in the coordination, planning, and support of daily operations and administrative functions.

Related Courses and Computer Skills:

Proficient in Microsoft Office Suite-(Word, Excel, Power Point, Outlook, Publisher)

Keyboarding 65 WPM, Records Management, Data Entry, Office Management, Diversity in the Workplace, and Customer Service

Education:

Virginia College – Pensacola, FL – GPA 3.5

A.S. Business Office Management, Administrative Assistant

2005 Deans List

United States Achievement Academy for the National Collegiate Minority Leadership Award

Professional Summary:

Office Assistant – June 2013-present

TSE Enterprises, Navarre, FL

Provide excellent customer service to inbound calls requiring yard maintenance and basic landscaping questions.

Coordinate admin/clerical support such as, word-processing, photocopying, faxing, scanning, report generating, and filing.

Perform administrative responsibilities such as entering information into databases for billing purposes.

Schedule appointments for technician.

Other duties as assigned.

American Airlines Call Center Agent--Jan 2015-Jun 2015

Concur Travel/ Milton, FL 32570

•While assigned to the Billing Department I was responsible for acting as a liaison between customers and their flight travel arrangements.

•Made high volume outbound courtesy phone calls and updated results through PDS system.

•Received high volume of inbound calls regarding flight reservations and processed through SABRE system.

•Logged results of completed reservations in Que Manager system.

•Collected credit card information and verified customer addresses with the issuing bank.

•Made phone contact with banking agents to resolve merchant hold disputes.

•Queued flight ticket information between United States and Canada.

•Transferred calls to General Reservations and Spanish Reservations.

•Maintained customer confidence by keeping information confidential.

•Inbounded mail and logged airline vouchers into Que Manager system.

•Regularly monitored emails through Outlook regarding daily company activity.

•Contributed to team effort by accomplishing related results as needed.

Clerk August 2014-October 2014

Okaloosa County Court House, Ft Walton Beach, FL

for providing information to customers wishing to file complaint in Small Claims

•Responsible Department

•Responsible for providing information to customers involved in Landlord/Tenant disputes

•Scan documentation

•Prepare notices for removal of tenants to Sheriff Dept; provide copies to Landlord and tenants involved

•Communicate with Judge Assistant in regards to case progression advising of court dates

Maintain court calendar

Architectural Administrative Assistant- March 2012-May 2013

First Services Residential Florida Inc., Hollywood, FL

Provided high-level administrative support in the Architectural Department and Architectural Control Committee

Answers phones, emails, scheduling and takes complaints, answers question from homeowners, scanned documents into database as necessary to provide help and assistance to the property owner.

Performed general administrative support to the Architectural Review process by receiving construction permit applications and checks from builders and homeowners.

Conducted a review of the construction applications to assure compliance with the Association covenants and regulations.

Provided administrative support and coordination for the property owners and the Architectural Review Committee as required.

Reviewed community on a regular basis to ensure violations are being addressed.

Provided general administrative support to the Architectural Liaison.

Receptionist/Customer Service- May 2011-March 2012

Holley by the Sea Improvement Association, Navarre, FL

Greeted and registered members and guests into the facility

Received inbound calls using multi-line phone concerning all aspects of facility operations daily

Processed New Membership paperwork for property owners and renters

Assisted current and prospective property owners with information regarding association covenants and policies.

Maintained renter’s records in accordance with policy.

Cash handling; processed all payments for various activities and a variety of other areas.

Made reservations for patrons; processed paperwork and payments involved in each transaction

Monitor security camera throughout shifts.

Clerical/Industrial – May 2006-Intermittent

Landrum Staffing Agency – Pensacola, FL

Performed clerical functions; prepared correspondence, operated various office machines and handled information requests

Conducted research, prepared reports, prepared calendar for personnel

Performed hospital duties in sanitation department

Office Coordinator - June 2006-Jan 2008

COMVERGE, Inc. - Pensacola, FL

Provided excellent administrative support/customer service to inbound calls requiring maintenance of thermostats as contractors for Gulf Power; dispatched technicians as needed.

Assisted in coordinating admin/clerical support in various departmental functions such as, multi-line phone, word-processing, photocopying, faxing, scanning, report generating, and filing.

Performed administrative responsibilities such as entering information into databases for billing purposes, produced simple statistical reports, and presentations; recorded/distributed minutes for monthly safety meetings; scheduled appointments for technicians by using electronic schedulers, hourly and date calendars; other duties as assigned.

Student Aide - June 2005-Dec 2005

Virginia College, Pensacola, FL

Maintained student registrations and financial aid files

Prepared and mailed graduation packets to students after graduation

Proofed and recorded data from various sources

Copied documents

Sorted and filed records

Researched student information

Answered phones

Certificates:

Customer Service Workforce Escarosa August 22, 2013

Dress for Success Workforce Escarosa August 13, 2013

Time Management Workforce Escarosa July 30, 2013

Getting along in the Workplace Workforce Escarosa July 16, 2013

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