Customer Service Administrative Assistant

ERICKA L. SCULLY

***** **** *****

Hollywood, MD 20636

240-***-****

********@***.***

OBJECTIVE

To obtain a position that will allow me to utilize my intrapersonal, professional skills and abilities.

EDUCATION:

St. Mary’s Technical Center – Criminal Justice

Leonardtown High School – Graduated June 2001

College of Southern Maryland- Current Student

(Human Services) 63 credits

SKILLS:

Proficient with Personal Computer (PC) hardware systems, and software programs such as WordPerfect, Microsoft Office (MS Word, MS Access, MS Excel, MS PowerPoint), Microsoft Outlook (Calendar, Contacts, Mail & Tasks), Windows, Procurement

High degree of professionalism, excellent communication and typing skills.

PROFESSIONAL

EXPERIENCE:

Tiny Tots Daycare

Owner (October 2005- June 2016)

Establish child routines and offer constructive guidance

Ensure children are supervised at all times

Set-up policies and procedures regarding discipline policies

Provide daily schedules of activities

Prepare financial forms of payments for parents

Provide Transportation for children

SC Jones

Office Manager (September 2003 – October 2005

Prepare work orders for employees prior to the start of their shift for completion

Dispatch work orders to employees

Prepare and complete payroll and distribute paychecks to employees

Sort, distribute, and send mail

Order supplies and oversees maintenance of office equipment

Ridgell Oil Incorporated

Administrative Assistant Dispatcher (October 2001 – September 2003)

Sort, distribute, and send mail

Post financial information to the appropriate ledger accounts

Type letters, work orders, reports, memos, correspondence, and estimates for services

Establish, maintain, and update customers accounts

Dispatch and schedule deliveries and service calls

Customer Service

Leonardtown Ford

Administrative Assistant (May 2001 – September 2001)

Sort, distribute, and send mail

Type letters, reports, memos, and correspondence in reference to safety features

Maintain and update budget records

Schedule appointments and maintain calendars for upcoming events and projects

Order supplies and oversees maintenance of office equipment

Customer Service

REFERENCES

Cassandra Somerville 301-***-**** **********.*********@*****.***

Cari Norris 240-***-**** **********@*****.***

Julie Alvey 301-***-**** ***********@*******.***

Christine Taylor 301-***-**** *********.******@*******.***

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