Customer Service Data Entry

Jazmine Wade

**** ********* **.

Tampa Fl *****

813-***-****

*********@*****.***

Education

Leto High School – Received Diploma

Work Experience

Westin Tampa Harbour Island – Tampa, FL

Front Desk/Service Express 5/29/15 - 6/7/16

• Answer a high call volume of guest calls, assist guests with their needs and check guests in/out of hotel.

• Answer with guest requests and coordinate with appropriate department.

• Help with office organization and operations

• Resolve guest issues quickly and efficiency in highly-stressful situations.

• Responsible for basic bookkeeping tasks, cash handling, and posting charges for departmental services.

Global Trust Managment – Tampa, FL

Collections 7/12/14 - 4/20/15

• Data entry regarding collection action of account into billing system

• Investigate customer's accounts and documents methodically

• Conduct research regarding unsettled account balances.

• Resolve inconsistencies and prepare adjustments

• Coordinate collection agency communication

• Answer customer inquiries about account status

LA Fitness – Tampa, FL

Customer Service Representative 3/26/12 - 9/25/13

• Operate telephone switchboard to answer and forward calls providing information, taking messages, and scheduling consultations

• Greet clients as they enter and check membership cards

• Maintain printers and other office equipment

• Send faxes and retrieve and incoming faxes

• Collect payments, handle membership renewals, and resolve billing issues

• File and practice efficient recordkeeping.

• Key Holder – Count and prepare staff banks and process deposits.

Skills

• Data Entry and Organization

• Communication skills

• Experienced with Microsoft Office

• Ability to Multi-task

• Bookkeeping

• Ability to perform in high-stress and fast-paced situations

Contact this candidate