Customer Service Project Manager

Laura Blustein

732-***-**** cell

**********@*****.***

STRENGTHS: An enthusiastic, self-motivated team player with excellent interpersonal, communication and

organizational skills. Able to establish priorities, handle multiple projects simultaneously, and

perform well under pressure.

EDUCATION: Brookdale Community College, AAS in Accounting, May 2015

Montclair State University, BA in Humanities, December 2016

EXPERIENCE:

7/15 – 2/16 Total Hearing Care, LLC, Sea Girt, NJ

Nursing Home Coordinator

Maintain schedule for all nursing home visits in Monmouth and Ocean Counties

Process all private insurance and medicaid authorization requests and payment of claims.

Resolve all escalated complaints and provide excellent customer service, with a focus on building strong client relationships.

Analyze, organize, and monitor internal processes as well as implement procedural and policy changes to improve operational success.

Prepare annual estimates of expenditure, maintain budgetary and inventory controls, and make recommendations to management.

4/12 – 7/13 Ocean Home Health, Lakewood, NJ

Customer Service Representative

Processed orders for durable medical equipment

Answered high call volume

Data entry of patient demographics

Supported sales staff

Verified health insurance eligibility and checked same and similar HCPCS codes

Ensured proper coding for claims submittal

2/11-3/12 Empire Health Group, Brielle, NJ

Licensed Broker/Office Manager

Managed the day-to-day operations of the office

Warm call potential clients to discuss available health insurance plans

Assisted clients with applications for health insurance

Processed enrollments and terminations

9/08-11/10 Horizon Staffing Resources, Temp Agency

Project Manager / Executive Assistant / Dispatcher

Managed the day-to-day operations of the office

Assisted clients with applications for life insurance and investment accounts

Planned, organized and managed the delivery and installation of various office furnishings

Assisted with the completion and submission of major contracts

Interacted with customers and third-party vendors as well as negotiated pricing

Submitted purchase orders and prepared billing utilizing Quickbooks

Composed bid letters to generate new business

3/00-5/07 Xerox Corporation, Virtual Office, Merrill Lynch Global Account

Billing and Reporting Specialist

Project Management for delivery of new equipment and installs

Prepared monthly billing package

Collected payment for outstanding invoices

Prepared and submitted monthly reports to client

Planned internal meetings and recorded minutes

Coordinated and resolved service questions and issues

SKILLS: Microsoft Office/Outlook, Quickbooks, TaxAct, ProSeries, TurboTax, Brightree, Diary Management, POS,

Lotus Notes, Internet

REFERENCES: Personal and professional references available upon request

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