Customer Service Microsoft Office

Niuvis Barrabeitg Martinez

**** ****** **. **** *** Key West Florida 33040 305-***-**** (********@*****.**) Objective To acquire a position in the hospitality industry, and be exposed to an environment that offers the opportunity to experience a professional and personal growth for the future. Professional Experience Assistant Executive Housekeeping 9/2014 to Present

The Marker Waterfront Resort

Key West, FL

Responsible for cleanliness, orderliness and appearance of the entire Hotel.

Ensure that rooms are made as per company standard.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Pay particular attention while organizing pest eradication activities.

Develop and implement Housekeeping systems and procedures

Assist Purchase department in selecting suppliers for items related to Housekeeping.

Attending and resolving guest complaints.

Verification of supplies consignments.

Organize on-the job training and evaluate its effectiveness.

Recommend recruitment of new personnel.

Executive Housekeeping

7/2011 to 9/2014

The Inn At Key West

Key West, FL

Direct institutional housekeeping program to make sure clean, orderly, and also attractive conditions of establishment

Establish standards procedures for work of housekeeping staff plus, plan work schedules for making sure department gives adequate service

Inspect/ evaluate physical conditions of establishment and additionally submit to management recommendations for painting, repairs, furnishings, relocation of equipment and additionally reallocation of space

Conduct a periodical inventory of supplies, and equipment

Review trade journals to keep informed of new improved cleaning methods, products, supplies, and also equipment

Organize as well as direct departmental training programs, resolves personnel problems, hire new employees, and also evaluates employees performance working relationship

Maintains records as well as prepare periodic activity personnel reports for review by management

Coordinate activities with those of other departments Assistant Director of Housekeeping

Pier House Resort &Spa Remintong

11/2009 to 6/2011

Key West, FL

Conduct training for all associates in the department on how to perform their job duties to the best of their ability

Prepare daily work assignments for housekeepers, housemen, and laundry personal

Oversee the daily work flow to include, inspection of rooms and handling any guest or employee issues

Process weekly payroll

Order, requisition and keep a perpetual inventory of supplies needed to perform the operating functions

Input all supplies into monthly budget

Research and evaluate new products and methods to increase efficiency and productivity

Education

University of Havana

Summary of qualifications

Microsoft Office Suite: Word, Excel, Power point, Access, and Outlook

Customer Service experience and effective communications skills

Knowledge of all general office equipment

Trained in schedule application such as ADP

References Excellent professional and personal references available upon request

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