District Manager - Retail/Non-Retail

- ******************@*****.***

District/Regional Manager

Areas of Focus: Retail and Non-Retail Sales

QUALIFICATIONS PROFILE

Intuitive and performance-driven professional with lead-by-example approach in managing sales operations within the assigned territory; complemented with expertise in operational audit, continuous process improvement, customer service, and profit and loss (P&L) management. Exemplify strong competency in implementing innovative marketing initiatives through diverse social media platforms. Possess outstanding ability to supervise, guide, and train store owners and leaders to drive efficiency, productivity, and profitability. Demonstrate adeptness in resolving diverse work-related issues and challenges through the execution of effective resolutions and strategies.

AREAS OF EXPERTISE

Candidate Recruitment and Screening Shrink Reduction Consultative Assistance Constructive Criticism

Training Development and Execution New Market Identification and Analysis Performance Evaluation

Loss Prevention Cross-disciplinary Collaboration Inventory Control

PROFESSIONAL EXPERIENCE

CONFIDENTIAL, HOFFMAN ESTATES, IL

DISTRICT SALES MANAGER NOV 2005–PRESENT

- Perform recruitment and screening of potential new owner candidates to be a part of the company program.

- Assess the performance of store independent owners, including provision of constructive feedback and development opportunities to drive retention and continuous expansion.

- Facilitate training of independent store owners and staff on techniques to boost sales and output; as well as on company processes and sales and register programs to increase income and avoid chargeback expenses.

- Partake in the resolution of transactional difficulties and customer service situations; as well as in the recruitment of entrepreneurs regarding ownership and operation of district stores.

- Assume full responsibility in the following key functions:

- Management of P&L for a $20M territory;

- Development and implementation of training materials;

- Assessment of assortment productivity to identify appropriate levels and quantities;

- Strict compliance with all facets of the dealer agreement;

- Identification and analysis of new markets to drive district and company growth; and

- Training and mentoring of district sales managers regarding new roles and responsibilities.

- Take charge of overseeing store-specific inventory, cash, financial records, and store standards compliance.

- Pursue sales opportunities and manage store processes and expense to ensure maximum store productivity for both the owners and company.

- Organize and preside over district meetings for individual owners, product service personnel, logistics representatives, and store associates.

- Provide guidance, motivation, and mentorship to independent owners and their associates; with focus on Sears selling process to drive sales, profits, and the customer experience

CAREER HIGHLIGHTS:

- Built and provided guidance and supervision to a team of independent owners that led to the achievement of their established financial plans, sales goals, and customer service objectives.

- Leveraged solid leadership and selling skills in dealing with assigned tasks resulted to the following:

- #3 in national level on online sales performance at 160% to plan (2011);

- #1 district in credit performance in the region (2012);

- $76K reduction district’s inventory shrink (2013);

- #2 district in the region for sales performance (2013);

- #1 district for sales performance in the Northeast region (2014);

- #1 district in national level sale (2014);

- #1 district for national level sales performance (Q4 2015);

- #1 district in the region for customer service performance (2015); and

- #2 district in the national level in management impact metrics (2015).

SEARS HOLDINGS CORPORATION, HOFFMAN ESTATES, IL

BUSINESS PROCESS MANAGER JAN 2004–NOV 2005

- Conducted auditing of overall store operational processes and functions to ensure compliance with policies and procedures

- Offered strategic advice to independent owners to drive store’s productivity based on audit findings.

- Prepared and submitted legal documents to owners detailing performance of each specific operational areas as well as recommendation of necessary courses for operational improvement.

- Trained owner and district manager, including documentation of individual performance and proposal of initiatives to increase leadership capabilities.

- Performed independent research regarding inventory performance and shrink results prior to store visits to aid with the predetermination of the audit direction.

- Executed loss prevention interviews and collection of approximately $100K for unauthorized actions and fraud identified by monitoring the daily point of sale (POS) activity.

- Verified store’s adherence to Federal Trade Commission (FTC) signing and labeling system.

CAREER HIGHLIGHTS:

- Served as the driving force behind the successful identification of more than $200K in fraudulent activity.

- Fulfilled role as business process management trainer.

EDUCATION AND CREDENTIALS

BACHELOR OF ARTS IN ANTHROPOLOGY

The Ohio State University, Columbus, OH

COURSEWORK IN CHEMISTRY

The Ohio State University, Columbus, OH

MASTER CERTIFICATION IN SALES – Sears, Annual Internal Certification (2013–Present)

TECHNICAL ACUMEN

Microsoft Office Suite (Excel and PowerPoint) Business Objects

Contact this candidate