Manager Project

DAVID R WELLS

PO Box ****** • Charlotte, North Carolina 28247

(m) 704-***-**** • *******@********.**.*** • (f) 704-***-****

PROGRAM MANAGER

Infrastructure • Application Development • Process Optimization • Risk Management

Results-driven project leader with over 30 years of experience in leading business infrastructure and application life-cycle development projects for high-risk / high-visibility engagements. Adept at directing multi-national large-scale initiatives, while successfully implementing self-sustaining IT operational processes; leading high-performance teams to improve operational inefficiencies; managing $MM budgets, project risk, and complex vendor inter-dependencies.

Areas of proficiency:

Application Software Development Life cycle • Operational Risk Management and Remediation

Program Management • Information Security • Infrastructure/Network Engineering

Lean Enterprise Process Improvement • Organizational Leadership

PROFESSIONAL EXPERIENCE

CISCO, INC, Raleigh, North Carolina • 5/12 – Present

Senior Program Manager – (UC / Jabber / WebEx / Telepresence Implementations)

Led multiple large-scale VoIP implementation engagements, totaling $27M across: Coca-Cola, Ford Motor Co, Verizon, Sabre, PG&E, Healthcare Corp of America, NCSE Credit Union engagements. Converted Wells Fargo Cisco Unified Call Mgr (CUCM) from 4.x to 7.1.5 across 16 LOBs, and 25 Call Center sites for 1,200 call center agents/users. Replaced Coca Cola Enterprises (Europe/USA) existing telephony environment with Cisco Unified Call Mgr (CUCM) / Cisco Unity Connection for 11,000 users/agents 70 international sites, upgrading enterprise-level Cisco Cluster environments, including full deployment of Jabber and full integration with Telepresence. Responsibilities include: scope management, deliverables, budget/earned value, schedule, qualitative objectives, deliverables, change control, risk management, executive and stakeholder communications.

WELLS FARGO, INC, Charlotte, North Carolina • 2/11 – 5/12

Program Manager – Home Lending Application Critical Systems Resiliency Program

Led six strategic initiatives to improve application availability for client needs, to enhance scalability, and remediate architectural vulnerabilities. Managed $2M budget, 6 PMs, for 17 High Risk Mortgage Apps; overall program responsibility and reporting to executive leadership.

Project Manager for Application Deployments

Led regression, performance testing, and quality assurance testing for Test/Prod environments.

Led re-engineering, re-design and re-fresh of approximately 2,250 Legacy Wachovia Bank (LWB) Wholesale servers to solve risk based compliance items. Servers in scope run approximately 150 applications. Re-coding existing applications and migrating them to the new infrastructure; built to go-forward standards; addressed both risk based remediation and IT consistency goals.

Program Manager – AG Edwards-Wachovia Securities Merger

Led security posture assessment/remediation effort; network threat and vulnerability remediation integration, and overall integration of windows/unix/midrange security environments. Reduced internal security risk exposure by 5%; delivered early and achieved a favorable schedule variance of 3% with $10M budget. Directly managed 8 Sr PMs, Developers, and Bus Analysts. Led 6 high-risk initiatives to integrate 215k user accounts/data directories across 235 branch offices for 131 legacy apps.

DAVID R. WELLS • Page 2 • *******@********.**.***

WELLS FARGO, INC, Charlotte, North Carolina • 2/11 – 5/12

Senior Project Manager – Information Security Residual Risk Remediation

Led Mortgage/Securities Risk Initiative to bring Apps into compliance with SEC Dodd-Frank Act. Managed $1.2M Budget, migrated 63 Apps from Single Sign On Oblix to Active Directory. Liaised with Development Team for the redesign/decommissioning of 63 applications for development-production server environments via Agile and Wells’ TPM/EPM Methodologies. Led each Application Team through the legal hold, application archiving/data destruction, and decommissioning processes.

WACHOVIA SECURITIES, INC. Charlotte, North Carolina • 7/02-8/10

Senior Project Manager – Corporate Information Security

Managed $7M budget; 7 direct reports; and a 33 member cross-functional technical team of architects/developers/engineers; implemented ‘OCC’ mandated remediation initiatives, to bring applications into compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Acts across 6 LOBs, 110 apps, and 7,500 distributed systems. Provided direction and oversight for corporate strategic and regulatory initiatives. Delivered weekly and monthly executive-level reporting and forecasting responsibilities. Designed and led development for a web-based risk remediation tool for all of Wells LOBs. Remediated security exposure for 25 key applications by creating new access requirements and service level objectives.

INTERSTATE / JOHNSON LANE SECURITIES, INC, Charlotte, North Carolina • 4/99-7/02

Department IT Manager (SVP) – Broker Desktop 1st / 2nd Level Technical Support

Supervised and directed a 25-member technical team to provide Trading Floor/Broker technical support. Designed new web-based, client-interactive, market data broker desktop/laptop application. Obtained substantial increase (18%) in client satisfaction in Tier 1/2 close rate via new concepts and ideas I introduced in the way of Help Desk Thought Leadership. Transformed technical support operations by introducing comprehensive IT processes, metrics reporting, and service level objectives; avoided $750K annual recurring costs and improved Client Issue Response and Resolution Time by 50%. Achieved optimal trade execution with management of data center front/back office functions; managed quarterly testing of BCP/DRP.

ANDERSEN CONSULTING, INC, Charlotte, North Carolina • 5/97-4/99

Senior Manager – Process Competency in Utilities Industry

Designed and successfully implemented a ‘Balance Scorecard’ at Niagara-Mohawk Utility’s Call Center; improved client satisfaction by 25% via the adoption of qualitative metrics. Improved Pennsylvania Power & Light call center operations by 15% within 6 months of introducing a new custom-designed ‘metrics measurement’ tool. Reduced ‘service-to-order ‘costs by 35%; improved back office operations productivity by 5% at US Postal Service. First recipient of the Andersen “Mentor of the Quarter” Award.

GTE, INC, Fort Wayne, IN, Wellsboro, PA, Chicago, IL, Tampa, FL, Stamford, CT, Dallas, TX • 1987-1997

Served in Multiple Roles: System Design Engineer, Application Engineer, and Senior Project Manger

Business Units Worked: GTE Data Services; GTE Sylvania; GTE Airfone; GTE Telephone Operations

EDUCATION

MS Engineering (SMU) • MBA Finance (Saint Francis University) • BS EET (Purdue University)

PROFESSIONAL DEVELOPMENT • CERTIFICATION

PMP (62432, since 1995) • Lean SSBB• SMU Finance and Marketing Certs

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