Medical Customer Service

Ann M. Premo

**** ***** *****, *******, ** ***** • 989-***-**** • *********@*****.***

PROFESSIONAL PROFILE

Healthcare Administrative Professional with 10+ years of experience in field as Unit Secretary. Skilled in areas of communication, accuracy, and multitasking abilities while providing utmost service to all patients and staff. Adept at critical thinking and mitigating areas of conflict that may occur in medical facilities.

Proficient in MS Office, including Excel, PowerPoint, and Word

Familiar with all HIPAA laws and ethics in regards to patient privacy

Strong knowledge of ICD-9, HCPCS, CPT, and DRG’s coding techniques and guidelines of coding, Quantim Med (Encoder), and other coding websites

Familiar with ABN, CMS 1500, and UB 04 (CMS 1450) Claim form

SKILLS SUMMARY

Medical Office Procedures

Evaluation/Management

Anesthesia and Surgery Billing

Medical Terminology

Electronic Health Records

Transcribing Orders

Appointment Scheduling

Customer Service

EDUCATION

Colorado Technical University, Colorado Springs, CO

Master of Business Administration, Healthcare Management Concentration, 3/2016

Bachelor of Science in Healthcare Management, 9/2014

ADDITIONAL TRAINING

New Horizon (Subsidiary of Michigan State University/MESC)

Medical Billing and Coding/Insurance Coding, 11/2010 – 5/2011

WORK EXPERIENCE

Kathleen Rose, Midland, MI

Private Caregiver, 5/2012 – 5/2014

Acted as care coordinator, coordinating physician appointments

Set schedules and pay rates for employees

Provided assistance with activities of daily living, including personal hygiene practices, meal preparation, and housecleaning, ensuring patient’s comfort and safety

MidMichigan Medical Center, Midland, MI

Unit Secretary, 11/1992 – 9/2009

Directed phone calls to correct departments and/or personnel, answering patient questions pertaining to care when possible and determining accurate physician care office

Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations

Greeted visitors, ascertained purpose of visit, and directed to appropriate staff

Operated office equipment, such as voicemail messaging systems, and used word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records

Interviewed patients carefully and accurately documented case histories, intake, or insurance forms to prevent any miscommunication amongst staff and patients or false information entered into patient records

Compiled and recorded medical charts by mail, e-mail, or fax for physician’s medical records, laboratory results, and/or correspondence files, for patient floors

Obtained experience as Union Representative, completing classes on conflict management and resolution

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