Data Entry Service Representative
Resume:
Tiffanie Williams
********************@***.***
Professional Summary
Proficient, professional Benefits Service Analyst, hard working, detail-orientated, ambitious and a quick study. Able to multitask while supporting daily business needs.
Computer Skills
Microsoft Word, Excel, Outlook, SAP, & PowerPoint, Citrix, Oracle, MS Access
Professional Experience:
Xerox Inc. Cherry Hill NJ
HR Specialist (Retirement Benefits Administration) 10/2012- present
•Process pension claims in a timely manner
•Assist with pension payment set-ups
•Assist bereaving families with benefit inquiries
•Provide accurate medical insurance information to the participant and/or surviving spouse
•Process retiree and active deaths
Rangam Consultants/Horizon NJ Health West Trenton, NJ
Managed Care Coordinator 10/2011- 10/2012
•Complied to HIPAA regulations
•Placed outbound calls to participants
•Updated account information
•Received inbound calls
•Data Entry
•Complied with Medicaid state laws
•Familiar with dual eligible Medicare and Medicaid regulations
•Assisted with personal care authorizations and re-assessments
Carney Group/Catalyst 360 Horsham, PA
Benefits Claims Rep 09//2010-01/2011
•Answered incoming calls
•Verified Medicare claims
•Assisted with payments
•Assisted providers with Medicare claims information
•Updated account information
Peopleshare/MFIrvine Inc. Conshohocken, PA
Benefits Service Representative 04/09-12/09
• Explained health benefits
•Provided assistance to multiple employees having trouble accessing and/or understanding the benefits obtainable to them by their employers
•Researched and answered detailed benefit questions for clients and employees
•Contacted benefit vendors to verify eligibility for employees
• Processed benefit enrollment worksheets for employees via phone and enrollment worksheets
• Worked closely with employee benefits services Cobra, Benefit Administrators Department and Human Resources
Maximus Federal Services.
Operations Clerk 08/08- 04/09
Filed Medicare claims
Responsible for handling & gathering Medicare claims information
Data Entry
Correspondent with providers
Scanned documents
Answered incoming calls as well placing outbound calls to verify participant & providers information.
Education
Kaplan University, Phila, PA
BS Legal Studies
In Process
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