Bilingual Administrative Assistant
Resume:
Betty Aponte
ADMINISTRATIVE
ASSISTANT
Weston, FL 33326
*************@*******.***
PROFESSIONAL PROFILE
Highly motivated Administrative
Support professional with a solid
background in the insurance field and
top management. Experience working
in fast-paced environments
demanding strong organizational,
technical and interpersonal skills.
Trustworthy, ethical, and discreet;
committed to superior customer
service. Accustomed to handling
sensitive, confidential records.
Confident and poised in interactions
of individuals at all levels. Detail-
oriented and resourceful in completing
projects; able to multi-task effectively.
Flexible and versatile – able to
maintain a sense of humor under
pressure. Thrive in deadline-driven
environments. Excellent team-
building skills.
EDUCATION
Benedict Schools of
Languages and Commerce
Hato Rey, Puerto Rico
Secretarial and Word Processing
Technical Degree 11/1991
SKILLS
Fully Bilingual: English/Spanish
Computer programs:
Microsoft Office, Internet
Professional Organizer
Problem solver
Fast learner
Resourceful
EXPERIENCE
Administrative Assistant to Insurance Agent
Elvin Ruiz Santoni
San Juan, Puerto Rico 3/2009 - 1/2016
Receive policy renewals for all Dwelling and Miscellaneous policies Communication with insurance companies and clients Dwelling policy renewals to corresponding mortgage banks monthly Request Letter of Payments of Miscellaneous policies to the company, and send to corresponding banks Prepare new Dwelling policies, and quote miscellaneous policies in computer system Follow up all commission payments to Insurance Agent Maintain clients’ and policy files and data base updated at all times
Reduced homeowner policy cancellations from 30% to 2% (due only to cancellations requested by the client). This improved greatly the insurance agent’s monthly commissions. Professional Organizer (Specializing in Offices)
Self-Employed
San Juan, Puerto Rico 2006 - 3/2009
Create customized organizing system (work area, contacts, and agenda) Evaluation and/or re-organization of filing system Declutter desk work surfaces and drawers Filing assistance Administrative Assistant to Popular Insurance, Inc. Chairman of the Board and also former President of MAPFRE PRAICO Insurance Company
Rafael A. Roca
Hato Rey, Puerto Rico 2000 - 2006
Attend and screen all calls (U.S., Europe, Central America, and local) Manage business agenda Dictated, written, or composed correspondence Personal and confidential matters Translations of documents (English/Spanish, Spanish/English) Greet visitors Travel planning and arrangements Open, sort and distribute incoming mail and assist in out-going mail Maintain general files
Administrative Assistant to the Claims Department (VP, Supervisor, and Claim Analysts) AON Barros & Carrión
Hato Rey, Puerto Rico 5/2000 - 6/2000 (Temporary) Follow-up on claim cases opened by claim analysts by obtaining from the insurance companies and/or agencies (P.R. and U.S.) information such as claim numbers, adjuster, status and legal representation Mailings to insurance companies and/or agencies, and to the insured Request additional documents when ones in file are incomplete for processing claim Prepare and mail legal referral to the insured Greet and direct visitors to the corresponding Claims Processor Administrative Assistant to the VP & GM
Sara Lee Branded Apparel Caribbean / Hanes Caribbean Cataño, Puerto Rico 3/1999 - 6/1999 (Temporary)
Attend and screen all calls (U.S., Europe, Central America, and local) Manage business agenda Dictated, written, or composed correspondence Reports and presentations Expense reports Personal and confidential matters Stock inventories and data entry collected Minutes of all meetings Translations of documents (English/Spanish, Spanish/English) Greet visitors Travel planning and arrangements Open, sort and distribute incoming mail and assist in out-going mail Maintain general files
In charge of all matters related to office machines Established procedures and forms for employee requisitions, suppliers’ quotations, purchasing, receiving materials, and delivery to the employees. Organized supplies storage area and implemented the use of a detailed inventory.
Administrative Assistant to the VP & GM
Wometco de Puerto Rico / Baskin Robbins
San Juan, Puerto Rico 12/1998 - 2/1999 (Temporary) Attend and screen all calls (U.S., Europe, Central America, and local) Manage business agenda Dictated, written, or composed correspondence Reports and presentations Expense reports Personal and confidential matters Minutes of all meetings Translations of documents (English/Spanish, Spanish/English) Travel planning and arrangements Open, sort and distribute incoming mail and in out-going mail Maintain general files In charge of all matters related to office machines Administrative Assistant to the VP & GM (also at the time, President of the Puerto Rico Products’ Association) Perry Products Co. of Puerto Rico
Cataño, Puerto Rico 5/1994 - 4/1996
Attend and screen all calls (U.S., Europe, Central America, and local) Manage business agenda Dictated, written, or composed correspondence Reports and presentations Personal and confidential matters Inventories and data entry collected Minutes of all meetings Translations of documents (English/Spanish, Spanish/English) Greet visitors Travel planning and arrangements Open, sort and distribute incoming mail and assist in out-going mail Maintain general files Stock inventories twice a year In charge of all matters related to office machines
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