Customer Service Manager

***** ******* ****, *** **, Spring Valley, CA, ***78 619-***-****. ********@*****.***

LATREACE RENEE JOHNSON

Objective

Highly enthusiastic customer service professional with four years of experience. Dedicated to leading a team and maintaining high levels of customer service to contribute to company success. Multi task oriented and hands on problem solver.

Experience

August 2012 LA Fitness/San Carlos San Diego, CA

Front Desk Staff

Greet and welcome club members enthusiastically. Ensure proper check in procedures including account information and resolutions with discrepancies. Increased multi tasking and customer service skills. Contributed to successful revenue generating production for operations team. Learned banking, opening and closing procedures, account management, and how to address member concerns effectively.

August 2014 LA Fitness/Lake Success New Hyde Park, NY Assistant Operations Manager

Assisted with employee scheduling, hiring and termination of employees. Worked one on one with staff to train and develop an increase in EFT production. Worked closely with Operations Manager to resolve escalated member concerns. Called and scheduled vendors to resolve facility and maintenance of club issues.

Monitored front desk check in procedures to reduce bad status check ins. Help educate front desk staff to understand importance of proper check in procedures for continued success. EDUCATION

The Bishops School 2011

High School Diploma

La Jolla, CA, United States

Student body government Chief of Staff

A founder and President of the African American Honor Society St. John’s University

BA Business and Communication

Queens, NY, United States

Continuing my education in Psychology and Business and Communication Returning to San Diego to finish my degree online