Manager General

Joseph B. Malone - Regional Operations Manager

773-***-**** * ***.*******@*****.***

Empathetic, collaborative and strategic business execution specialist with 20+ years experience implementing all aspects of managed projects from inception to execution and completion, with full scale budgets up to $1.5M

PROFESSIONAL EXPERIENCE:

General Manager, 2015 – 2016

Kings Bowl Lincoln Park at the New City Lifestyle and Entertainment District, Chicago IL

Kings Bowl America Opening General Manager, 22,000 square foot Scratch Kitchen Restaurant and Gaming Facility

Directed the hiring, training, development and promotions of 132 staff . All Marketing, Sales, Human Resources, Operations, Guest Service, Quality Control and Facility Readiness and Safety are under my purview.

General Manager of Contracted Food Services and Special Events, 2014 - 2015

Sodexo, USA Incorporated at Chicago Botanic Garden, Glencoe IL

Teamed with Development Staff to attract corporate clients, increasing special event revenue by 150%

General Manager of Contracted Food Services and Special Events, 2011 - 2014

Bon Appétit at the Art Institute of Chicago, Chicago IL

Worked with Art Institute Architecture & Design Team to create & remodel the Museum Cafe space

Director of Contracted Catering Operations, 2009 - 2011

Bon Appétit Management Company at the Art Institute of Chicago, Chicago, IL

Executed the opening of the Terzo Piano Restaurant in partnership with Chef Tony Mantuano

Bon Appétit Management Company at The Cleveland Museum of Art, Cleveland, OH

Conducted the opening of the Provenance Restaurant in partnership with Chef Doug Katz

General Manager and Chef for Levy Events Catering, 2007 - 2008

Levy Restaurants, Chicago IL

Facilitated fluid transition of operations while increasing revenues and profitability by 350%

Director of Operations, 2005 - 2007

Tasting Spoon Catering and Tropical Reef Restaurant, Naples, FL

Partnered with owner Brian Sutton on a new business model, resulting in a $2.5M increase in revenue

Director of Operations and Head Chef for Top Level Executives, 1999 - 2005

Lisa Dupar & Company at Executive Briefing Center, Microsoft Campus, Redmond, WA

Managed daily and special event catering for CEO’s, Board Presidents, and visiting dignitaries

Lisa Dupar & Company at Experience Music Project Museum, Seattle WA

Directed execution of 20 events in a 5 day period (15,000 guests) including VIP talent and ownership

QUALIFICATIONS AND CERTIFICATIONS:

Basset Certified Instructor Certification, 2014

Illinois Liquor Control Commision, Chicago, IL

Instructor and Master of Situational Leadership, 1999 - 2005

Trained under Sam Saleh, Owner of Hospitality Management Incorporated, Seattle, WA

EDUCATION:

Business and Theater Major, University of Minnesota, Minneapolis, MN, 1984 - 1985

Courses: Accounting, Psychology, Professional Writing, Business Math, Technical Planning, Acting

SKILLS:

Proficient in MS Office, Posi-Touch, Aloha, and Micros POS Software, Caterease, ReServe Interactive

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