Customer Service Representative

Natkritta Wetsakun

Unit *F One Central, Sen. Gil J. Puyat Ave, Makati, Metro Manila.

Mobile: +63-927-****-***

*********.*@*****.***

* *****’ Experience in Call Center Online Gambling/

* *****’ Customer Service Rep Hotel Industry

2 years of Customer Service Representative in 4-5 stars hotel industry in Thailand.

3 years of experience providing customer support in Online Gambling call center and payment.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and art of communication to achieve win-win outcomes.

Experience

July 2014 – Present: Shift Supervisor, Thai Customer Support: Bayview Technology, Makati City, Manila, The Philippines

Assigned a difference work task for all agents to complete in the correct way and keep standard.

Inspired each and every team member to perform and produce their best.

Lead by example and keep my knowledge up to date by regularly going back to the floor and taking calls.

Shares continual responsibility for deciding how to manage the employees, ensuring calls is handled efficiently and effectively.

Available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

Communicate with other departments around the business appropriately.

Reported any problem or fault in the project to the manager or supervisor.

December 2013 – June 2014: Thai Online Payment & Support Executive: Bayview Technology, Manila, Makati City, The Philippines

Handled customer inquiries, primarily over the telephone, e-mail or chat services and maintains systems that provide answer to common questions and problem to IT Department. Do follow up to ensure that appropriate actions were taken on customers' requests

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Issued/credited deposit or bonus for qualified player as per request even checking and recording all bank deposit transactions daily.

July 2013 – October 2013: Customer Service Representative: Beach

Villa Thailand/Destination Beauty by Hygeia Healthcare, Bangkok,

Thailand

Assisted all the clients who interested to rent out/and/or buy the house.

Manage the property environment and schedule for property renovation.

Negotiated and make contracts with the entire real estate agency.

Investigated and resolve complaints from residents and tenants when services are not properly provided.

Purchase supplies and equipment for properties.

Building and maintaining customer relationships for expecting returning guest.

February 2013 – July 2013: Guest Service Agent: Amari Hua Hin, Hua

Hin, Prachuamkirikun, Thailand

Check in/Check out on process and assist all the entire guest.

Escorted the guest to the room and explains all the hotel and room facilities.

August 2011- September 2012: Guest Relations Officer: Santhiya

Resort & Spa, Koh Phangan, Surathani, Thailand

Assist the entire guest.

Selling excursions around the Island and all activities. Up selling the rooms upon availability.

Escort the guest to the room and explains all the facilities in the hotel and room.

Handle all complaints and problem to the guest’s satisfaction.

Re-check incoming guest’s reservation for preparing benefit as per request.

Education

2010:

Bachelor degree of Spanish, Khon Kaen University.

2007:

Senior high School Roi-Et Wittayalai School.

2005:

Junior high School Streesuksa Roi –Et School.

2002:

Primary, Praguman Roi-Et School.

Competencies and skills

Good communications skills, both written and verbal.

Ability to listen and active problem solving skills.

Able to priorities tasks and workloads in order of importance.

Ability to work under pressure.

Contact this candidate