Supply Chain Customer Service

Gilbert Aguilar

Liberty Township, OH *****

https://www.linkedin.com/in/gilbert-aguilar-8ba014b

*******@***.*** 513-***-****

Innovative, Efficient, Global Supply Chain Manager

E2E Visionary Focused on Leadership and Execution Excellence

Progressive accomplishments leading and managing operations and supply chains for global business leaders in Asia, North America, Europe and South America. Experience spans vast number of consumer goods in brands such as Charmin, Bounty, Iams, Eukanuba, Pampers, Sunny Delight, Citrus Hill, Hawaiian Punch and Luvs.

Broadly skilled energetic leader delivering results through collaboration, envisioning, and execution.

End-to-End Management Global Supply Chain Management

Delivery of Business Results Lean Transformation

Value Steam Mapping Loss Analysis, SAP, ERP, S&OP

Project Management (Design Proposals & Execution)

Supply Chain Design, Execution and Optimization

Professional Experience

MARS, INC. 2014 – 2015

NA Specialty Pet Care Senior Customer Supply Manager

Managed Pet Specialty customer service results and organizations in North America, creating Customer Fill Rates of +95% and Customer On-Time Deliveries of +90%.

Directed customer relationships across array of Pet Care customers and distributors, including Amazon, PetSmart, Pet SuperMarket, Pet Supplies Plus, and Jack’s Pet Supplies, bringing about 106 business index.

Led E2E Pet Specialty transition for Iams® which caused seamless transition upon being acquired by Mars Inc., in less than 6 months.

Ensured Customer Fundamentals (Display, Delivery, Merchandising & Pricing) were in place across my customer base. Resulting in 85% adherence to fundamentals.

Delivered Customer Driven Supply Chain Metrics (ASN Adherence, ASN Accuracy, Damage, Delivery Quality, etc.) by managing a dynamic organization of planners, warehouses and logistics.

PROCTER & GAMBLE 1985 – 2014

NA Pet Care Senior Retail Supply Manager 2012 – 2014

Managed numerous national commercial initiatives across North America pet care supply chain meeting customers’ needs while reducing P&G remnants by +$1.0M.

Supervised +$120M inventory levels across several warehouse networks, logistics providers and customer bases.

Gilbert Aguilar *******@***.*** Page Two

Delivered Customer Driven Supply Chain Metrics (i.e. CFR +95%, On Time, +90% Delivery Quality +99%, ASN accuracy +99, etc.) by managing a dynamic organization of planners, warehouses and logistics.

Developed Customer Specific commercial business building initiatives resulting in growth of a 103 index.

Handled customer service results for NA Pet Specialty customers producing CFR +95%, On Time +90%, Delivery Quality +99%, and ASN accuracy +99.

Led improvement and resolution of order, billing and inventory projects on Pet Supplies Plus’ transition to new ordering, invoicing and payment system, resulting in seamless transition within 8 months.

Global Supply Chain Innovation Leader (Project Management) 2009 – 2012

Designed and conducted supply chains development for +$500M annual sales of Iams® and Eukanuba® in Brazil, Mexico and Argentina.

Redesigned and executed optimization of Iams® and Eukanuba® supply chains for United States and Canada, creating $70M in annual savings.

Created and delivered processes and organization needed to successfully operate new product line of pet care supply chains in South America and Asia.

Developed and introduced various suppliers, contract manufacturing and logistics capabilities globally, resulting in over $2M in savings.

Pet Care Global Cost Savings Leader (Project Management) 2005 – 2009

Improved supply chain cost by +$50M annually due to closures, production balancing, and capital installation of various manufacturing locations; product formulation optimization and development of strategic supplier alliances.

Developed and implemented systems and procedures to accurately track, account and project future savings efforts across globe for +120M portfolio of pet care business which created annual $50M savings.

Trained colleagues on Lean Transformation, Value Stream Mapping and annual loss analysis proven cost savings methods and procedures throughout global supply chain.

Education

Bachelor of Science (BSc), Chemical Engineering and Analytical Chemistry,

California State University, Northridge, CA

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