Executive Housekeeper

Location:

United Arab Emirates

Salary:

As per company Package

Posted:

June 26, 2016

Contact this candidate

Resume:

AHMED HILMY

*************@*******.***

P O Box **309 Abu Dhabi UAE,

+971-*********/+971-*********

PROFILE: A well experienced (14 years) and self-motivated Housekeeping Manager with a wide range of experience in hospitality industry in Saudi Arabia KSA, and the Emirates UAE, Doha Qatar, and Sri Lanka as well,

I started my career in Sri Lanka as a Room boy and gradually grew up myself in a successful growth path in the GCC achieving the status as an Executive Housekeeper for over 11 years working for 4 – 5 star reputed and branded hotels. During my career I was a successful team member of three preopening hotels.

EDUCATIONAL QUALIFICATION

1986 GCE (A/L) St. Sylvester's College, Kandy, Sri Lanka

1989 GCE (O/L) St. Sylvester's College, Kandy, Sri Lanka

PROFESSIONAL QUALIFICATIONS

2001 Certificate in Hotel Management from Al Abbas Institute/Affiliated with University Swansea London, u. K.

Ceylon Hotel School Diploma May 1990 to 1991,

Certificates and Achievement

2010 Wyndham Worldwide: Optimizing Guest Experience Workshop, Feb 23, 2010.

2010 Ramada Worldwide: I am Training Session, Feb 22, 2010

2008 Abu Dhabi Tourism Authority: Housekeeping Workshop, Feb 04, 2008.

2005 HACCP Internal Auditor Training: TUV NORD, April 23, 2005.

2005 OSHAS 18001 Internal Auditor Training: TUV NORD, April 23, 2005,

CAREER EXPERIENCE

Employer: Al Marina Investment 2015 – Till the Date

Position: Cluster Executive Housekeeper

Reporting To: General Manager

Duties & Responsibilities (joined the hotel as a pre-opening team member)

Oversee housekeeping operations

Oversee Laundry Operations

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

Ensure team members have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure communication meetings are conducted and post-meeting minutes generated

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Housekeeping/Laundry team

Competent in property management systems

Assist other departments wherever necessary

Employer: Bin Majid Hotels & Resorts 2013- 2015

Position: Cluster Executive Housekeeper

Reporting To: General Manager

Duties & Responsibilities,

(joined the hotel as a pre-opening team member)

Worked as a Cluster Executive Housekeeper Bin Majid Hotels & Resorts, Responsible for two Properties which is Bin Majid Hotel & Bin Majid Tower Overall Operation of the Housekeeping and Laundry Department, In the Capacity of Cluster Executive Housekeeper Reporting to directly General Manager the responsible to establish policies and Procedures Related to the Departments in line with Abu Dhabi Tourism Authority.

Employer: Colombo Hilton (384 Guest Rooms) 2012 - 2013

Position: Executive Housekeeper

Reporting To: General Manager

Duties & Responsibilities

As the Executive Housekeeper at Hilton Hotel Colombo, overlooking the complete housekeeping and laundry operation.

I have ensured that the operations of the housekeeping are very smooth at any given occupancy level and at the required Hilton standard. I am in the process of introducing many new policies & procedures with my vast experience gained in gulf countries,

Employer: DC - Hotel 44, West Bay Doha (172 Apartments) 2011 – 2012

Position: Executive Housekeeper

Reporting to: General Manager

Duties & Responsibilities,

(Joined the hotel as a pre-opening team member)

As the Executive Housekeeper I was in charge of the rooms division and outsourced laundry operation

Joined the hotel as a pre-opening team member.

Established the Rooms Division from grass root level setting up procedures, policies, standards and processors and commenced operations successfully in this 4-star hotel property.

My responsibilities were the same operations as the Executive Housekeeper and rooms which I have mentioned below in addition to managing and bringing this hotel to a high standard with all difficulties faced,

Employer: Ramada Hotel & Suites, Ajman (504 Guest room) 2008 – 2010

Position: Executive Housekeeper

Reporting to: General Manager

Duties & Responsibilities

As the Executive Housekeeper reporting to the General Manager and responsible for handling the laundry department as well.

I joined the hotel just after 7 months of opening the hotel which was still at a preopening stage due to the frequent turnover of previous Executive Housekeepers.

At this establishing stage of Ramada, I was able to implement standards, procedures and processors through my wide experience and knowledge gained with my previous employment working for star class hotels.

My responsibilities were the same operations which I have mentioned below in addition to managing and bringing this hotel to a high standard,

Employer: Liwa Hotel, and Mirfa Hotel, (Danat Group) 2002 - 2008

Position: Director Executive Housekeeper

Reporting To: General Manager

Duties & Responsibilities

Responsible for the overall operation of the Housekeeping and Laundry Departments. In the capacity of Executive Housekeeper reporting directly to the General Manager responsible to establish policies and procedures related to the departments in line with Abu Dhabi Tourism Authority, National Corporation for Tourism and Hotels, Occupational Health and Safety and Hazard Analysis Critical Control Point Guidelines. In additional the day to day matters for a smooth operation, my responsibility also included: Below Line,

Submission of variance analysis report for the monthly profit and loss reports

Productivity report for Housekeeping and Landry departments

Submission of information for the preparation of the annual budgets

Pest control planning and execution of same on a regular basis

Uniform plan for the hotel staff on annual basis

Planning of staff training on a monthly, quarterly and annually as required

Suggestion and introduction of room and guests amenities in line with the hotel standards and budgeted expenditure.

Cost control suggestions to improve on costs whilst maintaining the standards of the hotel.

Employer: City Centre Sofitel Hotel and Residence, Dubai, U A E 1998 – 2001

Position: Senior Floor Supervisor and Residence In-Charge

Reporting To: Executive Housekeeper

Duties & Responsibilities

Joined as Senior Floor Supervisor and after the 1st year was promoted as a Residents in Charge. Duties and responsibilities as Senior Floor Supervisor and Residence In Charge included apart from the regular Housekeeping Supervisor responsibilities, assuming complete control of the residents, allocation of assignment, conducting training for new and old staff, spot cleaning an apartment a day, submission of the Day-to-Day Operation Report to the Executive Housekeeper at the shift end, maintaining excellent communication with the Front Office and checking and completing maintenance orders as needed based on priority.

Employer: Le Meriden Jumeirah Beach Hotel, UAE 1997 -1998

Position: Floor Supervisor

Reporting To: Executive Housekeeper

Duties & Responsibilities,

As a Housekeeping Floor Supervisor my responsibilities included preparing duty roster, allocating assignments based on demand giving priority as per the arrival list, conducting briefing on what needs to be done and also supervising the work carried out by the subordinates to ensure compliance with the job description and standards, Handover the late checkout and turn down service assignments to the evening shift supervisor, etc.

Employer: Abha Inter-continental Hotel, Abha, Saudi Arabia KSA, 1992 1996

Position: Floor Supervisor

Reporting To: Executive Housekeeper

Duties & Responsibilities

I started my career in Housekeeping as a Room Attendant and then I was promoted to the position of Floor Supervisor. Effectively and efficiently handled the jobs outlined in the position of floor supervisor which included extracting room assignment from the Computer Package and accordingly allocating room assignment, conducting morning briefings, spot checking all rooms for cleanliness as stipulated, etc.

VALUED ATTRIBUTES

Well conversant with Windows based applications Excel, Word, Power Point

Proficient in handling Fidelio,

Opera and Prologic Hotel Information Packages,

PERSONAL PROFILE

Name in Full : Ahmed Hilmy

Sex : Male

Date of Birth : 10th April 1970

Civil Status : Married

Nationality : Sri Lankan

Schools Attended : St. Sylvester's College, Kandy, Sri Lanka

Languages: Tamil, English, Hindi and Basic Arabic Native Tongue: Sinhala.