Management Service

Mobile Number – 987******* / 920-***-****

Ambrish Kumar Srivastava

Email – ****************@*****.***

SUMMARY:

A technocrat with rich experience of more than 22 years and expertise in Project/service Delivery. Hands on experience in Networking and other IT infrastructure technologies. Strong record of success in managing robust IT systems, architectures and infrastructures. Successfully managed & delivered networking infrastructure on business process implementation.

Demonstrated excellence in aligning the IT services to meet and where possible exceed the expectations of the business. Skilled in enabling delivery by ensuring closer collaboration between the Corporate Team and regional projects delivery organizations.

ITIL CERTIFIED AND ABOVE 22+ YEARS OF EXPERIENCE IN IT AND SYSTEM ADMINISTRATION / NETWORK ADMINISTRATION.

PROFESSIONAL QUALIFICATION:

MCA from DOACCE

One and Half Years POSTGRADUATE DIPLOMA IN COMPUTER APPLICATION AND SOFTWARE & TECHNOLOGY from ICPC, Allahabad

Specialization in “C” and UNIX from ICPC, Allahabad

Certificate course in RDBMS from Bhopal

Certificate course in E-Com from SSI, BHOPAL covering JAVA, HTML,DHTML, JAVA SCRIPT, SQL SERVER, IIS, ASP, BIZTALK ETC

ITIL Certified (June 2012) 95% from ITIL

Six Sigma Yellow Belt

PROFESSIONAL EXPERIENCE:

SISL Infotech PVT Limited (5th Jaunary 2016 to till date)

Performance Management/Capacity Planning

Identity and Access Management

Data Center Management (Server, Mail and Database Management)

Network Operations Center (NOC) maintenance

To setup and manage multiple networks within the organization

To develop and manage vendor relations for IT and related purchases and maintenance

To manage data and voice connectivity for the organization, including multiple ILLs & DSLs, with redundant lines and failover systems

To develop and manage vendor relations for IT and related purchases and maintenance

To manage data and voice connectivity for the organization, including multiple ILLs & DSLs, with redundant lines and failover systems

To support all IT requirements of the company, including IT support for editing workstations, audio and video streaming stations etc.

Achievement of the project objectives per scope and requirements

Development of the project management plan, schedule and estimate

Keep project on track in terms of schedule and budget

Identification, monitoring and responding to risks and issues

Development and delivery of project communications

SLA Review for Data Centre, VPN, NETWORK, HELPDESK Support, VENDER.

Ensuring all artifacts are developed, and own development of charter, kick-off presentation, scope, plans, schedules, estimates, communication plan, meeting minutes, status reports, control documents, issue and risks logs, operational checklist, lessons learned, close document.

To develop the service delivery proposal solution that ORG will deliver to the In developing the service delivery proposal, must ensure integration is achieved across all domains.

IT infrastructure assessment

Technical help desk support

System Administration Support Services

End User Computing

Network Management

Enterprise Systems Management

Knowledgeable and experienced in major technology domains like Enterprise Servers, Mid-range, Storage / Backup, Network & Security, Desktop, End User products, Systems Management, Service Management, Service Level Management.

Govern the architecture and design and cost of Solution proposal by interacting with clients, ORG Line of Service Teams, Service owners and vendors.

Design complete end-to-end infrastructure solutions to meet requirements.

Developing the complete costing, staffing requirements for the opportunity.

Document the solution proposal at the required level of details.

Prepare Solution Brief & Strategy and present to ORG Stakeholders and Management.

Engage with OEMs on need basis.

Engage with the line of services throughout the RFP/RFQ life cycle and lead the solution team in developing the technical solution.

Well versed with Account Management, Costing/Pricing strategies, methodologies.

A Team player, self driven person who brings thought leadership and guides the SMEs.Excellent Communication (Both Written and verbal),

HCL INFOSYSTEM LIMITED. (HCL), (1st May 2004 to 4th Jaunary 2016)

Noida HO Work Profile:

Data Centre Design, Operations, Maintenance

SAP Implementation In HCL, Designing, Infrastructure H/W for SAP

Project Status Accurate and timely reporting of project status and metrics

Responsible for translating customer requirements into operational strategies, consolidating input from domain experts into consistent, compliant, value-added solutions, creating associated cost models and associated proposal documentation, managing due diligence technical teams and assisting in contract negotiations.

Managed Security/Security Administration and Implementation

Performance Management/Capacity Planning

Identity and Access Management

Data Center Management (Server, Mail and Database Management)

Network Operations Center (NOC) maintenance

To setup and manage multiple networks within the organization

To develop and manage vendor relations for IT and related purchases and maintenance

To manage data and voice connectivity for the organization, including multiple ILLs & DSLs, with redundant lines and failover systems

To support all IT requirements of the company, including IT support for editing workstations, audio and video streaming stations etc.

Achievement of the project objectives per scope and requirements

Development of the project management plan, schedule and estimate

Keep project on track in terms of schedule and budget

Identification, monitoring and responding to risks and issues

Development and delivery of project communications

SLA Review for Data Centre, VPN, NETWORK, HELPDESK Support, VENDER.

Ensuring all artifacts are developed, and own development of charter, kick-off presentation, scope, plans, schedules, estimates, communication plan, meeting minutes, status reports, control documents, issue and risks logs, operational checklist, lessons learned, close document.

To develop the service delivery proposal solution that ORG will deliver to the In developing the service delivery proposal, must ensure integration is achieved across all domains.

IT infrastructure assessment

Technical help desk support

System Administration Support Services

End User Computing

Network Management

Enterprise Systems Management

Knowledgeable and experienced in major technology domains like Enterprise Servers, Mid-range, Storage / Backup, Network & Security, Desktop, End User products, Systems Management, Service Management, Service Level Management.

Govern the architecture and design and cost of Solution proposal by interacting with clients, ORG Line of Service Teams, Service owners and vendors.

Design complete end-to-end infrastructure solutions to meet requirements.

Developing the complete costing, staffing requirements for the opportunity.

Document the solution proposal at the required level of details.

Prepare Solution Brief & Strategy and present to ORG Stakeholders and Management.

Engage with OEMs on need basis.

Engage with the line of services throughout the RFP/RFQ life cycle and lead the solution team in developing the technical solution.

Well versed with Account Management, Costing/Pricing strategies, methodologies.

A Team player, self driven person who brings thought leadership and guides the SMEs.Excellent Communication (Both Written and verbal),

XEROX MODICORP. LTD. (SINCE 18TH FEB. 1998 30th April 2004)

Designation: Dy CISM (Computer Information System Manager)

Xerox is engaged in Manufacture, Marketing, Servicing and financing of Office automation products .It is UNIX NT Solaris MSEXCHANGE based with multiple NT, UNIX And Solaris machine working for different Departments on trust relationship. Its Has MSEXCHANGE, LOTUS NOTES connectivity Enterprise wide and is connected to external World through like to Internet gateway. The External link is secured with Firewall and Proxy Server setup at HO. MY role at XEROX MODICORP Limited as follows:

System Audit Safety monitoring, maintaining validity of S/W project, Piracy checking, Technical Audit Process and Procedure of the Information technology Division.

Implementing the Oracle ERP, Training, Demonstrating, Problem Solving Connectivity and end to end User training in eastern region.

Coordinating Implementation and corporate system in regions of Calcutta, Delhi, Bhopal

Coordinating with the users and development team on system problems.

Provide installation and support for local computing infrastructure, networking infrastructure and undertake daily operational task for all local IT infrastructures

Ensure data, system and local network security maintained in line with company standards.

Source hardware, Software, and Services from local vendors as required.

Resource planning and system management of all IT system.

Ensure business continue plans are in place for local IT service.

Configuration, Monitoring of UNIX SERVER, NT SERVER, LAN WAN, NETWORK EQUIPMENT, USERS ACCOUNT E-MAILS, VSAT, VPN etc. responsibilities for the day to day administration.

Done the open installation of SCO 5 on UNIX & INGRES on the Main Server on ORACLE, TCPIP, LAN, RDBMS, NETWORKING, LOTUS NOTES installation of LOTUS CCMAIL on the location, installation of SOLARIS at Nagpur and Indore.

Responsible for installation of any NEW RELEASE in the office as well as in the location ICDB implementation.

Responsible for systems crash and data recovery and transitions to more reliable systems (Successful implementations of Y2K ROLLOVERS).

Optimization of database space, housekeeping, taking back-ups fine tuning for optimal performance.

MACMILAN INDIA LTD (April 1993 to 31st January 1998)

Designation: Computer In charge and Procurement In Charge

M/s Macmillan India Limited is an International Publishing Company, which caters to various Research & Development, Competition School Books, Technical Book, Higher Education Books, etc. All department work like Billing, Inventory, Order Accounts, Marketing and Dispatch are computerized ON LAN (Dedicated Server) with 35 terminals.

As a Computer System In-charge, my responsibilities included:

Coordinating Implementation and corporate systems in the Eastern Region.

Coordinating with the users and development team on system problems and enhancements.

Guiding users on system procedures, training, etc.

Provide installation and support for local computing and networking infrastructure.

Undertake daily operational task for all local IT infrastructure.

Ensure data, system and local network security maintained in line with the company standards.

Source Hardware, Software and Services from local vendors as and when required.

Resource planning and system management of all IT System.

Ensure business continuance plans are in place for local IT services.

TAPAN SYSTEM SOFTWARE CONSULTANCY PVT LTD (October 1991 to March 1993)

Designation: Computer Programmer

Worked with TSSC Group of UP and at the time of leaving, I was designated as a PROJECT IN-CHARGE. This was the organization, which takes the software work on contract basis all over INDIA. My responsibilities were as follows:

Coordinating with the users and development teams on system problems and enhancements.

Guiding users on system procedures, training, etc.

Provide installation and support for local computing and networking infrastructure to the Customer.

Ensure data, system and local network security maintained in line with customer standards.

During the tenure in the organization, I developed

Payroll Package for UPDPL, Uttar Pradesh.

Financial Accounting System, for S Lal & Co., Jagadishpur

Inventory Package, IDRP, Lucknow

Debtors Accounts Maintaining System, Saral Marketing Pvt. Limited. Lko

I started my career with the ICPC as Demonstrator

(JOB TRAINING FROM MAY 1990 TO 30TH SEPTEMBER 1991)

ABILITIES

Ability to troubleshoot isolates problem and coordinate integration efforts.

Ability to work as an effective team player that can in line with the shared vision.

Ability to handle work independently.

PERSONAL

An open mind, as ability to think rationally, an eager disposition to learn, coupled with a drive to success by excelling in my chosen profession, makes me a person worthy of nay responsibility entrusted to me. I possess a decent personality, interpersonal and communication skill.

AMBRISH KUMAR

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