Jennifer Denee Morgan

**** ****** ****

Los Angeles, CA 90008

310-***-****

acvfn2@r.postjobfree.com

WORK EXPERIENCE

August 2012 January 2013 Los Angeles, CA

Microsoft Store

Product Advisor

Provided excellent customer service

Demonstrated Windows 7 and 8

Showed desktops, laptops, tablets and phones

Rung customers on Point of Sale registers

May 2008 March 2009

H & M (Hennes & Mauritz) Virginia Beach, VA

Sales Advisor

Provided excellent customer service according to H&M standards on the selling floor, in

the fitting room and at the cash point.

Rung on the register, reported and handled all required transactions, issued receipts and

packed merchandise

Answered phones courteously and promptly

Actively worked with garments, including stocking, replenishing, folding, hanging,

displaying and merchandising per H&M guidelines

Worked effectively with team members to ensure the selling floor, cash point, fitting rooms

and stockroom were clean and well maintained

Unloaded delivery trucks, received, opened, and unpacked merchandise and labeled

merchandise with security tags

Utilized established H&M policies and procedures to assist in loss prevention and safety

for the store and partners with store management as needed

Executed reductions, price changes, transfers, and cash register routines

November 2006 - May 2008

Coleman and Associate (Verizon Online) Norfolk, VA

Billing and Retention Specialist (Call Center)

Answered multiple incoming calls

Handled credits and adjustments

Accepted charge cards as a billing option

Answered customers' questions

Researched and corrected account errors

May 2005 - November 2006

Teletech (Sprint-Nextel) Hampton, VA

Technical Support Representative (Call Center)

Handled multiple incoming calls

Troubleshot cellular phones and Blackberrys

Handled credits and adjustments

Accepted checks and charge cards for payments

Answered customers' questions Research and correct account errors

Assisted and resolved issues for irate and patient customers alike

Nov 2004 - April 2005

Dillards - MacArthur Center Norfolk, VA

Ladies Shoes Sales Associate

Handled multiple customers at once

Demonstrated Excellent Customer Service

Designed visual displays for stores merchandise

Inventoried, stored, priced, and restocked merchandise displays

Received, opened, and unpacked boxes of shoes, boots, and accessories

Cleaned display cases, shelves, and aisles

Itemized and totaled customer merchandise selection at check out counter

Operated cash register, and accepted cash or charge cards for purchases

Gave cash refunds/issued store credit to customers for returned merchandise

Jan 2000 - Jul 2004

United States Air Force Columbus Air Force

Base, MS

Executive Secretary, Enlisted Dorm's Manager, Deployment Manager

Demonstrated Excellent Customer Service Skills

Created and maintained over 300 personnel files

Maintained deployment folders and shot records

Scheduled appointments for my Squadron Commander and majority of the airmen on base

Managed multiple programs

Established Access database to organize the Enlisted Dormitories Program

Enhanced existing programs

Answered multiple lined phones

Supervised over 25 Airmen for deployment exercises

Scheduled Enlisted Airmen for CQ and Bay Orderly Duties weekly

Arranged and distributed room assignments for dormitories

Managed dorms housing over 175 Enlisted Airmen

Purchased merchandise for and maintained building Snack Room

EDUCATION

2013, 2015 Present California State University - Dominguez Hills Carson,

CA

Business Administration Entrepreneurship Concentration

2014 Cinema Makeup School Los Angeles, CA

Diploma, High Fashion Makeup

2006 2009 Tidewater Community College Norfolk, VA

Associates of Science, Social Sciences, Cum Laude

SKILLS / OFFICE EQUIPMENT

Verbal Communication, Professionalism, Confidentiality, Organization, Administrative

Writing, Scheduling, Windows 7, Windows 8, Windows 10, Microsoft Word, Microsoft

Excel, Microsoft Access, Microsoft PowerPoint, Google Drive, Facsimile Machines,

Copiers, Scanners, Printers, Cash Registers

HONORS OFFICES HELD

Voted Best Speaker in Public Speaking Class 12/2008

Deans List - Tidewater Community College - 12/2008, 05/2010

Associates Cum Laude Tidewater Community College - 07/2009

Secretary Enlisted Airman Dorm Council 08/2000 01/2001

Secretary - Student Government Association Tidewater Community College / Norfolk

Campus Spring/Summer/Fall 2009 Semesters

COMMUNITY SERVICE AND ASSISTANCE

The Josh Project (Taught less fortunate children to swim) Norfolk, VA

American Heart Association - Making Strides Against Breast Cancer Walk Norfolk, VA

Sorted and separated clothes at the Union Mission - Norfolk, VA

Coached Kids in DEFY (Drug Education For Youth) as a Team Leader - Columbus, MS

Relay For Life participant Columbus, MS

Sponsored participant for the Adult Special Olympics Biloxi, MS

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