Customer Service Representative

COREY SHAMBLIN **** McKinley Ave, Saint Albans, WV 25177 H: 304-***-**** ***************@*****.***

CAREER OVERVIEW

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success. Personable and responsible Cashier in retail and customer service.

Solid team player with upbeat, positive attitude. Reliable Customer Service Representative.

CORE STRENGTHS

Strong organizational skills

Sharp problem solver

Adaptive team player

Telecommunication skills

Customer service expert

Energetic work attitude

Loyalty

Store maintenance ability

Inventory control familiarity

Strong communication skills

Quick learner

Strong Work Ethic

Self Motivated

Flexibility and Adaptability

Customer Interface

Has experience with Microsoft Programs

ACCOMPLISHMENTS

Customer interface - Greeted customers upon entrance and handled all cash and credit

transactions. Assisted customers over the phone regarding store operations, product,

promotions and orders.

Multi-tasking - Cashiered with two cash registers at once in tandem to maximize

customer flow.

Database Maintenance - Assisted in the managing of the company database and verified, edited

and modified members information.

Sales - Consistently generated additional revenue through skilled sales

techniques.

WORK EXPERIENCE

11/2015 to 04/2016

Head Clerk, Produce, Meat, and Drug GM

Kroger Saint Albans, WV

Maintained up-to-date knowledge of store policies regarding payments,

returns and exchanges. Prevented store losses using awareness, attention to

detail and integrity. Organized weekly sales reports for the sales department to

track product success. Trained some new employees quarterly. Cross-trained

and provided back-up for other customer service representatives when

needed. Worked as a team member performing cashier duties, product

assistance and cleaning. Assisted customers with store and product

complaints. Processed and issued money orders for customers. Maintained

adequate cash supply in cash drawers in multiple checkout stations.

EDUCATIONAL BACKGROUND

2016 High School Diploma

George Washington High School Charleston, WV, Kanawha

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