Customer Service/ Office Staff
Resume:
Desly O. Alberos
Bachelor of Science in Information Technology
Bigaa, Cabuyao City, Laguna
*****.*******@*****.***/ *****.*******@*****.***
Work Experience
Ionics EMS, Inc.
Customer Sales and Service Officer
Feb.18, 2013 to Present
JOB DUTIES:
1.Feeds back on the relevant queries and lacking information, documentation or specifications in order to process the customer's RFQ and advises commit dates for the quotation release.
2.Gathers inputs, from various Plant organizations, relevant in formulating the quotation package
3.Does calculations and template figures, cost set proposals
4.Tracks progress of quotations and ensure the quotations are released on the committed dates advised to the customer.
5.Submits quotation, upon Plant Manager's approval, to the customer.
6.Responds to customers' queries regarding the quotation submitted.
7.Gets customer approval for quotes/cost sets and demand for PO and distributes to Plant organization the approved quotes/cost sets.
8.Prepares PLCCN and ensures that the system is updated with customer approved pricing and standard bill of material costing.
9.Releases table of customer approved pricing weekly to his/her immediate superiors.
10.Gathers inputs, from various Plant organizations, relevant in formulating claims reports.
11.Submits claims reports, upon Plant Manager's approval, to the customer.
12.Gathers inputs, from various Plant organizations, relevant in formulating revaluation reports.
13.Submits revaluation reports, upon Plant Manager's approval, to the customer.
14.Organizes needed conference calls between Plant organization and customer to discuss and settle quotations, claims and revaluation report issues, if any.
15.Monitors validity and expiry of contracts.
16.Releases schedule of internal contract review for the customer.
17.Informs Customer and Sales Services Team Leader of upcoming expiry of contracts.
18.Updates CSS Work Instructions based on changes in ways of work agreed with customers.
Performs other related functions as maybe assigned by immediate superior.
Ionics EMS, Inc.
Technical Assistant
Jan.31, 2012 to Feb.17, 2013
JOB DUTIES:
1.Monitors attendance of Heads and Managers under Business Unit – Plant 5.
2.Updates Organizational Chart of Plant 5 – Business Unit and Job Description of each employee.
3.Updates Manpower List of Indirect and Direct Labor.
4.Creates Purchased Requisition thru Bayantrade and summarized items for approval of the Business Unit Head.
5.Ensures that Action Tracker from the conducted meeting is daily updated.
6.Ensures that the timekeeping documents of staff are filed on time using the system of the company (SharePoint).
7.Prepares different forms such as Petty Cash Fund, Cash Advance, RCP, Liquidation, Overtime, ROA, Material Requisition, Manpower Requisition, Disciplinary Action, Capex, etc.
8.Prepares report as required by the Head.
9.Answers incoming calls.
10.Performs other duties as maybe assigned by Business Unit Head after due training/ qualification
Toyo Ink Compounds Corporation
Technical Coordinator
May 6, 2011 to October 5, 2011
JOB DUTIES:
1.Color matching Section:
1.1Receives and record color matching requests (CMR) from customer service.
1.2Collection and checking of completion of CMR and color library.
1.3Collection, preparation and submission of test reports.
1.4Provides temporary costing to customer service.
1.5Filling of retained test reports, CMR and the like.
1.6Monitor and updates the inventory of Laboratory Forms and Supplies.
1.7Minutes recording, filling and distribution of Laboratory Meetings.
1.8Material Safety Sheet (MSDS) Preparation.
2.9 Others
2.Quality Control Section:
2.1Database compilation and Storage of QC Testing Results in terms of Products Specifications.
2.2Provides real time coordination of documentation requirements of delivery requirements.
2.3Receives important documents (ex. COA for review and checking of responsible section).
2.4Documentation of Quality Control Plan, Status Reports and Final Reports.
Coca-cola Bottlers Philippines Inc.
Data Encoder/ Production Staff
December 19, 2011 to January 1, 2012
JOB DUTIES:
1.Clerical task
1.1Filing of different reports.
1.2Coordinate with different departments.
1.3Update running and manual board.
1.4Minutes of the meeting.
2.Encoding
2.1Monitors time in and out of production operators.
2.2Update related reports.
Pamantasan ng Cabuyao Cabuyao Meat Processing Corporation
Student Assistant (President’s Office) OJT Trainee (Engineering Department)
June 2010 to October 2010 December 10, 2010 to March 11, 2011
Education & Credentials
Bachelor of Science in Information and Technology
PamantasanngCabuyao
2007-2011
College Leadership Award 2011 (BSIT) Best in Thesis (2011)
PamantasanngCabuyao Computer-based Barangay Information System
PamantasanngCabuyao
Skills
-Proficient in written and verbal skills.
-Willing to try new things and interested in improving efficiency on assigned tasks.
-Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.
-Making common business decisions.
-Good analytical ability.
-Microsoft Office Applications.
Personal Information
Date of Birth : September 26, 1990 Civil Status : Single
Place of Birth : Bigaa, Cabuyao, Laguna Height : 5’0
Nationality : Filipino Age : 25 y/o
Weight : 43kgs. Gender : Female
Religion : Roman Catholic
References
Available upon request.
I hereby certify that the above information are true and correct to the best of my knowledge.
DESLY O. ALBEROS
Applicant
Contact this candidate