Human Services Professional
Resume:
Jarriel Moore,
BA, MHPP, MICA-C
Little Rock, AR 72204
********@*****.***
Objective
Service-focused Human Services Professional with a strong commitment to serving the needs of disadvantaged and under-served youth and adults ensuring a continuum of quality care and services to consumers.
Excels in program management/administration, organizational development and planning, with documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings. Skilled in building community support, key coalitions and strategic interagency partnerships; with equal strengths in programs management, personnel and case management.
Work Experience
Area Residential Manager
09/2015 – Present Support Solutions of Arkansas, Little Rock, AR
Manages multiple Independent Living Sites for adults with Developmental Disabilities through Community Waiver Services. Ensure to monitor, observe and report and behavioral issues with the Supported Person. Ensures continuous staff development training to assist/foster clients working towards/achieving Individual Support Plans (ISPs).
Shelter Supervisor
09/2012 – Present Our House, Inc, Little Rock, AR
Serves on interdisciplinary team to provide residential and organizational services for consumers housed in the residential dormitories. Conducted weekly residential group meetings and maintained documentation of and supervision to our residents and facility.
Trainer/Facilitator/Team Lead
09/2014 – 06/2015 TeleTech, Inc, Little Rock, AR
Responsible for ensuring client satisfaction through the management and delivery of the Initial Training Program (ITP) mending and implementing solutions, and delivering and evaluating client specific training to meet:
- Works to maintain the best paid-to-billable hours
- Understands how to creatively position up training to meet non-billable training requirements
- Maintains classroom costs and keep controllable costs to a minimum within the training department
- Works with the Operations Manager, Operations Supervisor, Business Communications Specialist and HR to provide coaching to meet the client's deliverables, i.e. quality, customer satisfaction and performance objectives
Student Services Manager
12/2011 – 04/2014 Heritage College, Little Rock, AR
Responsible for the coordination of the Student Services Program and workflow. Leads a team of Student Services Coordinators to ensure effective retention efforts are being utilized to retain students; addressing Social Service needs by way of referrals and follow-up. Works collectively with the Director of Education and the Manager of Instructional Development to ensure the Education Department is functioning effectively and efficiently.
Guest Services Manager
06/2010 – 09/2011 Days Inn & Suites, Little Rock, AR
Supervised Front Desk Operations; ensured Total guest satisfaction. Responded immediately to guest issues or concerns. Handles direct bill accounts payable and receivable. Trained and scheduled Front Desk Staff and worked collectively with Director of Sales to ensure readiness of pre-reserved rooms and meeting areas.
Adult Services Director
06/2009 – 06/2010 Civitan Services, Benton, AR
Directed the daily operations of the Adult Services Department. Ensured federal and state compliance related to Individuals with Development Disabilities. Approved all classroom curriculum and Individual Habilitation Plans. Worked with other department heads to ensure a continuum of care and service. Developed and supervised all transitional and job placement services for adult clients.
DCFS County Supervisor
03/2003 – 03/2009 Department of Human Services, North Little Rock, AR
Directed the County-Level operations of the Division of Children & Family Services. Ensured federal and state compliance related to child welfare, child protective services and foster care for Pulaski North, which included North Little Rock, Maumelle, Rixie, Sherwood, Jacksonville, LR Air Force Base and parts of Cabot. Worked with stakeholders and community-based organizations to provide referrals for children and families. Worked with Juvenile Judges to ensure compliance of court orders and time frames. Created and directed operations for all specialized units.
Social Development Director
09/2003 – 12/2005 Little Rock Job Corps Center, Little Rock, AR
Directed the daily operations of the Social Development Department, which included Residential/Independent Living, Career Counseling, Recreation Services, Student Government Association, Student Standards and Leadership Training. Ensured Department of Labor compliance related to Education & Training. Worked with all other department heads to ensure students were achieving and the social service needs of the students were being met.
Education
08/1995 -05/1999 Arkansas Baptist College, Little Rock, AR
BA in Human Services, Minor in Education
08/1988 -05/1991 Little Rock Central High School, Little Rock, AR
High School Diploma, General Studies
Skills
Skill Name
Skill Level
Last Used/Experience
Case Planning & Management
Expert
Currently used/20 years
Client Advocacy
Expert
Currently used/20 years
Community-Client Relations
Expert
Currently used/20 years
Client Needs Assessment & Response
Expert
Currently used/15 years
Community Outreach
Expert
Currently used/20 years
Program Administration & Development
Expert
Currently used/20 years
Grant Program Management
Intermediate
Currently used/5 years
Mental Health Para-Professional
Expert
Currently Used/15 years
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