Customer Service Manager

Saumatagi Eliu

**** **** **** ***** ***. *

Los Angeles, CA 90044

323-***-**** (cell)

*************@*****.***

Objective: To secure a position that will utilize my management and customer service/warehouse skills leading me to growth opportunities within your company.

Department Manager; Walmart

Torrance, CA

02/2013-Present

Price changes

Order merchandise that is out of stock, that is not normally ordered by the system

Create features

Overseeing and Train new employees

Maintaining a clean/orderly department

Changing on-hands to minimize exception merchandise that comes back in the morning

Completing 5 week bin reports which consists of pulling deleted/inactive/NRPL items out of the bins to put on clearance on to the sales floor

Going through modulars and making certain that the shelf capacities in the system are correct, if not, changing the shelf capacity in the system and printing new modulars

Overnight Stocker; Walmart

Torrance, CA

03/2011-02/2013

Set up merchandise; change displays

Remove damaged items and organize displays

Stock/restock all merchandise off the truck, or from the bins on to the sales floor

Adjust prices as necessary; completing logs and other documentation so that the store knows when more products are needed

Identify safety hazards and report apparent theft

Operate forklift, walking stacker, scissors lift; able to lift 50lbs or more

Train new associates

Overnight Manager; 7-Eleven

Copperas Cove, TX

01/2009-03/2011

Provide prompt, efficient, and courteous customer service

Maintain a clean, customer friendly environment in the store

Ring customer sales on an electronic register

Receive cash from customers and give correct change

Perform all regular cleaning activities and other tasks that are included on job assignments

Forecast, order, and merchandise

Train new employees; Create and assign schedules; Ensure that all overnight staff are up to date on all certifications

Security; Securitas (Refinery)

Signal Hill, CA

08/2005-01/2009

Observe and protect against various possible threats (includes vandalism, theft, illegal activities and/or terrorism)

Communicate with/scan/check in and out all employees to ensure they have proper and up to date ID to get in and out of facilities

Lead Cashier; Carson Burgers

Carson, CA

11/2000-08/2005

Customer satisfaction and product quality

Ensure operation runs smoothly, efficiently and accurately to industry standards while overseeing and directing employees

Cash management, organization, cleanliness and general problem-solving while on duty

Assign tasks to kitchen and customer service workers making sure they are doing them properly and efficiently

Provide breaks to staff as each worker rotates through

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