Customer Service Administrative Assistant

RESUME

ZORANA MLADENOVIC

** ***** **** **., # ***

Toronto, ON, M2J 1Z3

Phone: 416-***-****, cell: 416-***-****

e-mail : *************@*****.***

JOB OBJECTIVE

Looking for position where my skills would be best utilized SUMMARY OF QUALIFICATIONS

• Proven ability to prioritize and complete multiple tasks

• Excellent leadership and communication skills

• Ability to work well both independently and in a team environment

• Showing the best effort in every aspect of the job EXPERIENCE

Nov 2014 – present Jewellery consultant Berani Jewelry Toronto

- Customer service, After sales service

- High level of customer service

- Consult with clients to identify requirements, design and develop sales strategies 2011 – Nov 2014 Manager La Swiss ETC, Bloor, Yorkdale Toronto

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Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution

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Open, sort, and distribute incoming correspondence, including faxes and e-mail

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File and retrieve corporate documents, records and reports, providing administrative reports to the Head Office

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Prepare responses to correspondence containing routine inquiries

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Perform general office duties such as ordering merchandise, maintaining records management systems, and performing basic bookkeeping work.

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Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with people outside the organization, representing the organization to customers, organizing events for the store

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Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software

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Supervising team of 10 people, schedule making, payroll 2009 -2011 Administrator Sherwood Park Property Management Toronto

• Responsible for all administrative work, including collection of rents, rental application, lease agreement, bank deposits

• Available to tenants for general inquires about building operation

• Report any issues to property owner

• Co-ordination and supervision of approved contractors 2006 - 2009 Service Coordinator Laura Canada Toronto

• High level of customer service

• Consult with clients to identify requirements, conduct business and technical studies, design and develop sales strategies

• Confer with clients to identify needs, assess physical and technical security risks to products.

• Establish delivery schedules, monitor progress and contact clients and suppliers to resolve problems

• Determine or negotiate contract terms and conditions

• Compile and maintain records on operating expenses and income, prepare reports 2005 - 2006 Administrative Assistant/ Marketing Coordinator BV Komerc Belgrade Serbia

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Performing day-to-day administrative tasks such as maintaining information files and processing paperwork

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Using computers and computer systems to set up functions, enter data, or process information Observing, receiving, and otherwise obtaining information from all relevant sources

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Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

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Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form

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Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events

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Scheduling events, programs, and activities, as well as the work of others

2004 - 2005 Public Relations Officer University of Agriculture Belgrade Serbia

• Attended to public’s queries, needs, product trends and the market share of the product

• Conducted researches and intelligence information to draw up plans and programs to recapture the market share for the company

• Devised and instituted a two way communication between the university and public to achieve a good quality customer service

• Designed the advertising, marketing ads, product promotion and packaging for products 2002 - 2004 French Tutor Pre-school Teachers College Belgrade Serbia

• Preparing lesson plan themes, monthly calendars, educational activities

• Teaching basic approaches for teaching methodology

• Teaching thematic units which include finger play, songs, crafts, circle time ideas, sensory area ideas, learning station ideas, felt board stories, and dramatic play ideas

• Teaching technology with the way young children learn

• Exploring and teaching contemporary methodology

EDUCATION

• University of Agriculture, Department of Crop Science, Belgrade, 1998-2004

• High school - "14th Belgrade High School" - (Department for Natural Philosophy) - Belgrade, Serbia, 1994-1998

• Music school - Guitar and Piano - "Bozidar Adzija", Belgrade, 1994-1998 SPECIALIZED QUALIFICATIONS

• Fluent in English, Serbian, Bosnian-Croatian (similar to Serbian), Spanish (basic communication)

• The computer course: Microsoft Word, Windows, Excel, MS Office Internet...

• Academy of Folk dance (1986-2006)

• Swimming coach (1998-2006)

REFERENCES

References available upon request

Contact this candidate