Network Engineer
Resume:
Daniel Bernardini
****************@*****.***
Work Experience
APEX TECHNOLOGY GROUP, CRANSTON, RI
Network Engineer, April 2014 – April 2016
●Analyze network data to determine network usage, disk space availability, or server function.
●Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
●Install and configure wireless networking equipment.
●Install or repair network cables.
●Configure security settings or access permissions for groups or individuals.
●Perform routine maintenance or standard repairs to networking components or equipment.
●Troubleshoot network or connectivity problems for users or user groups.
●Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
●Perform data backups and disaster recovery operations.
●Create or update technical documentation for network installations or changes to existing installations.
●Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
●Configure, monitor, and maintain email applications and virus protection software.
●Provide telephone support related to networking or connectivity issues.
●Train users in procedures related to network applications software or related systems.
●Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
●Maintain an inventory of parts for emergency repairs.
●Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
●Coordinate with vendors and with company personnel to facilitate purchases.
●Maintain logs related to network functions, as well as maintenance and repair records.
VISION GOVERNMENT SOLUTIONS, NORTHBOROUGH, MA
Software Support Specialist, Jan 2012 – April 2014
●Assists in the resolution of user and support issues among company clients and internal staff to ensure timely distribution of knowledge and positive impact on user satisfaction.
●Creates, executes, and modifies scripts involving: updates to live client data, establishing auxiliary databases, custom programming and reporting, and data validation.
●Develops and follows processes for testing of defects in the latest Enterprise Software version.
●Installs and completes upgrades of Oracle 9i, 10g, and 11g and the Vision program version 6.4 and 6.5, including GIS setup, and mobile device databases through remote access and site visit to client locations.
●Completes client server migrations and installation of Vision Oracle data, image data, associated database documents, and GIS data when client upgrades their Vision server.
●Troubleshoots client installation, Oracle run-time errors, and Oracle networking issues.
●Researches, resolves, and responds to questions received via telephone, letters, and e-mails in a timely manner, in accordance with standards as a Tier 2 Support Specialist.
MERRILL LYNCH/ BANK OF AMERICA, LINCOLN, RI
Tech Support II, Jan 2007 – Jan 2009
●Answer user inquiries regarding computer software or hardware operation to resolve problems.
●Enter commands and observe system functioning to verify correct operations and detect errors.
●Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
●Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
●Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Customer Service & Support Representative, Jan 2007 – Dec 2007
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
●Check to ensure that appropriate changes were made to resolve customers' problems.
●Determine charges for services requested, collect deposits or payments, or arrange for billing.
Investment Specialist I, Jan 2009 – Jan 2010
●Assist in operational activities by speaking with clients, answering operations questions, and interfacing with back office operations.Provided information regarding stocks, bonds, market conditions, and cross-sell banking services and products to clientele.Provide IRA/Roth payout distributions and 401k inquires
Education
COMMUNITY COLLEGE OF RHODE ISLAND, LINCOLN, RI
Completed coursework towards General Studies
Ciso certified network associate (CCNA) Jan 2015
Additional Skills
●Software: Adobe Photoshop 7.0, Microsoft Office including Excel, PowerPoint and Word, Adobe Pagemaker, Microsoft Frontpage, Sharepoint,Oracle 9i, Oracle 10g, Oracle 11g, Oracle SQL Developer, Windows XP, Windows 7, Windows server 2003, Windows Server 2008R2, Windows Server 2012, Vision 6 CAMA, Vision 6 Taxpayer Module, Vision 6 GIS Module, Vision 6 Tablets, Vision 7 CAMA
●Hardware: Cisco Routers, Cisco Switches, Cisco ASA’s, Dell Workstations, Dell Laptops, Dell Servers, RAID, SCSI, Modems, Hubs, Bridges, Barracuda Firewalls, Aruba Switches and Aruba Controllers.
●Languages: Experience with Oracle, SQL, Dos, Powershell, Python, HTML
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